EA Play Pro Isn't Working
I have an Xbox Game Pass Ultimate subscription, and my EA account is linked to my Xbox account. However, whenever I try to download a game through EA, I see a message saying I need to purchase that game. I've had my EA account since 2020, and it's always given me trouble, but the fact that it won't let me use a service I can't purchase is driving me crazy.
Time Played Rest to Zero since the Update
Since the recent update, my playtime hours have been reset to 0. I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's. From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened. I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only. I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played. I want my hours back, please. How do I do this? It cannot be possible that this happens!
'xbox recognised device' - not working
Hi all, I like literally 1000000000s of other people, are having trouble updating their email on a very old EA account. I have access to the account via xbox log in and know it is connected to my Xbox. I have tried t least 10 x to use my xbox as recognised device with an EA agent with absolutely no luck. Theyre just like...ah well, too bad..try again? this is by far the worst experience I have ever had in regard to getting into an account. They simply refuse to try any other way i.e. invoice of games purchased, etc etc....its insane. has anyone been able to use their xbox series x OR have found a particular game helped with the reset password prompt to come up? im losing my mind. cheeers
Unlinking or Removing steam from old EA account
Hi there, I have already talked to EA help a couple times and they have not helped me out yet, but I have linked my old EA account (which i can no longer access) to my steam account. I tried to unlink it but I can no longer log into the account as the email it is under no longer exists and I am required to send a code to it Is there anything I can do or at least delete the old account, I still have its contact details I just can no longer gain access into it. Hoping to link my current account onto my steam account but because of this I cannot. I appreciate any future comments or advice.EA Account Recovery Is Completely Borked.
I cannot believe this is a real account recovery process in 2026 because apparently the way EA has decided to verify that you own an account is to ask you trivia about your own life from 10 or 15 years ago and then refuse to tell you what the questions actually mean, refuse to tell you which answer was wrong, refuse to let you correct yourself, refuse to escalate you to anyone who can look at actual evidence, and then tell you to come back and do the exact same thing again. I can prove I own the Xbox account. I am literally logged into the Xbox account. I can show you the gamertag. I can show you purchases. I can show you Madden purchases. I can show you EA Play charges. I can give you my date of birth, old addresses, old phone numbers, old email addresses, current email addresses, payment information, screenshots, invoices, whatever you want. But none of that apparently matters as much as whether I can correctly remember which email address I may have used to create an EA account during the Obama administration. And the best part is they only accept your FIRST answer. So they ask, what card was associated with the account? Well, I have had approximately nine billion debit cards in my adult life because banks replace them, cards expire, PayPal changes things, accounts change, people move, life happens. So I say one card number and then literally two minutes later I find the actual Microsoft purchase and go, wait, no, this Madden purchase was on this other card. Too late! FIRST ANSWER COUNTS. Okay. Cool. Great system. What billing address? Which one? I have lived in Massachusetts. I lived in Chicago. The account is ancient. Are you asking for the address when I created the account? The most recent address? The address associated with the last EA purchase? The address associated with Xbox? The address associated with the card? They will not tell you. Not because they don't know. Because apparently defining the question itself is now a security risk. What email did you create the account with? Buddy, I have emails that no longer EXIST. AIM doesn't exist. My college email doesn't exist. I have had Hotmail addresses. I have had work addresses. I have had Gmail. I have had email accounts that disappeared into the void along with MySpace bulletins and LimeWire. What month and year did you last log into your EA account? Are you **bleep** kidding me? Who knows that? Do YOU know what month and year you last logged into some random account six years ago? I don't remember what I ate for lunch three Tuesdays ago, but apparently somewhere deep in my hippocampus I am expected to preserve the sacred knowledge that I logged into Origin in October 2017. And if I get it wrong? They won't tell me. They just say, "We were unable to verify your account." Okay. Which piece didn't match? Can't tell you. Can you tell me if you want current information or historical information? Can't tell you. Can I provide more documentation? No. Can I show you my Xbox account? Doesn't matter. Can Microsoft verify I own the gamertag? Doesn't matter. Can you unlink the gamertag so I can connect it to an EA account I actually control? No. Can you escalate me to someone who can? No. So what CAN I do? Try again. Try again with WHAT? The same questions. And should I answer them differently? We can't tell you. Do you understand how completely insane that is? This is not account recovery. This is a **bleep** escape room designed by somebody who hates you. And before I even got to this ridiculous manual verification process, I spent multiple chats being told there WAS NO manual verification process. I was told my only option was a console recovery prompt. The console recovery prompt does not appear. I restarted the Xbox. I launched Apex Legends. I launched Madden. I downloaded the EA app. Nothing. And EA's answer was essentially: well, try the prompt again later. So I asked, what if the prompt never appears? Try again. Can someone manually verify me? No. Can you escalate? No. Am I just permanently locked out? Sorry for the inconvenience. Then I finally get a different agent who says, oh sure, we can manually verify you. OH. COOL. SO THAT THING I HAVE BEEN BEGGING FOR ACTUALLY EXISTS. And then the manual verification turns out to be a pop quiz about my financial and internet history stretching back potentially 15 years. This whole thing started because I bought Madden 27. I bought your game. I am trying to give EA money. I own the Xbox. I own the gamertag. I own the Madden purchase. I can prove all of these things happening RIGHT NOW. And somehow EA has built a system where all of that can be outweighed by the possibility that I don't remember what debit card I had when Mitt Romney was running for president. And the thing that makes me the craziest is that I completely understand why account security exists. I WANT account security. I don't want some random person contacting EA and stealing my account. But account security is supposed to distinguish the owner from an attacker. It is not supposed to distinguish the owner from his own **bleep** account. At some point there has to be a human process where somebody looks at the totality of the evidence and says, okay, this person controls the Microsoft account, has the linked gamertag, has the purchase history, has historical billing information, knows old addresses and phone numbers, has proof of purchase, and has been trying to solve this for days. Instead the system apparently goes: Did he remember the correct mystery email from 2011? No? TOO BAD PAL. And then the gamertag stays attached forever. You can't unlink it. You can't move it. You can't prove ownership another way. You can't escalate it. You can't even get told what category of information failed. Just try again. This isn't security. This is bureaucracy with a CAPTCHA.I provided my EA account's proof of purchase and my IP, it was still not enough
I told EA support chat agent that my account was lost because my email was hacked and no longer with me. Through which my steam account was also hacked. With steams legendary support I recovered my steam account. And my proof of purchase from that account. But sadly, I showed my EA support agent those proof of purchase and the IP I played the game on, they still thought its not enough to give my account back. I provided them my steam accounts username through which it was linked as well. I dont know how else to get it back, my account is lost I had $20 spent on apex and a lot of rare stuff in the apex account but now I can't play the game because apex is asking for registry through my EA account.# PSN Compromise Caused EA Linking Cooldown – Need Manual Security Review
My PSN account was recently compromised and the attacker gained access to it. As soon as I discovered the compromise, I unlinked my PSN from my original EA Account as an emergency security measure to prevent the attacker from accessing my EA account and EA games. This was not a voluntary account switch; I only did it to protect my account during an active security incident. I have since successfully recovered and secured my PSN account. During the recovery process, the same PSN became linked to another EA Account. I now have full authorized access to all accounts involved, including: My recovered PSN account My original EA Account The EA Account currently linked to the PSN I can complete any ownership or security verification required for all of them. The problem is that EA now prevents me from unlinking the PSN from the currently linked EA Account until February 10, 2027, because of the six-month unlink cooldown. I have already contacted EA Support and explained the situation. They confirmed the cooldown but said they could not bypass it. I explained that the original unlink happened specifically because my PSN was compromised, not because I intentionally wanted to move between EA Accounts. An EA Support advisor suggested that I post my case on the EA Forums for further guidance/escalation. I am not requesting access to anyone else's account, and I am not trying to bypass account-security verification. I have access to and can verify every account currently involved. I am asking whether an EA Community Manager, Account Security specialist, or another appropriate team can manually review the circumstances and account-linking history of this case. I simply want to restore my recovered PSN to my original EA Account after the security incident. I have screenshots of the linking restriction and my EA Support case information and can provide any additional verification privately if required. Thank you.
