EA account linking to a new Xbox Account
Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting access to the EA Play library since it was announced last year. The EA play content comes up on my Xbox Game pass for PC as being available, that's great! Looks like I have to install a Beta of EA Desktop which appears to be replacing Origin. Fine I guess, another launcher, but hopefully it will play nice with GOG Galaxy 2.0. Go to sign in and it tells me that my EA account is already linked to a different Xbox Account. I have to think about this as I don't recognise it, then I recall this is an old, old, Xbox account from when I had an Xbox 360. I don't ever recall linking this to my EA account, but no big deal, or so I thought, I'll unlink this old Xbox account that I don't use and link it to my current Xbox Game Pass for PC account that I use and pay a subscription for when I log back in. No dice, I know see a message that says I can't link my EA account with my current Xbox account because it has previously linked to another Xbox account in the past. So I think this is a bit odd, I know I can't merge my Xbox accounts, the old one with the new, I've been down this road with Microsoft before. So maybe I think I'll create a new EA account and link this with my current Xbox Game Pass account and then have that merged to my current EA Account - the one with all my content. Time to head to help.ea.com - I have a lengthy discussion with someone on the chat. Apparently, no, they cannot merge a new EA account with my existing EA account because I have linked my existing EA account with Steam. This happened out of necessity I think when I purchased EA content on Steam last year. Okay, so maybe I can have my existing EA account signed into Origin and the new account signed into EA Desktop Beta? Nope, the credentials are shared. So creating a new EA account won't help. Okay, maybe tech support can assist me with linking my current EA account with my current Xbox Game Pass account? No, this is restricted because I have at some point in the past linked my EA account with an Xbox account, one that I don't use. I asked the tech support rep about this restriction, what is the reasoning behind this restriction, will this restriction be reviewed in the future, and if so will I be contacted about this? I was informed that I should make a post here. I am a bit frustrated by the experience. It seems like an arbitrary restriction, all I want is to access all my EA content in one place, the stuff I paid for and the EA Play content I am entitled to with my Xbox Game Pass for PC subscription. Two EA accounts is not the answer, especially as I own multiple devices and EA Desktop Beta and Origin share credentials. Can anyone help with this? Who can I contact regarding this restriction? I know I might be a bit of an edge case, but I figure that with the EA Play content available through Xbox Game Pass for PC now that I can't be the only person in this predicament. ThanksSolved37KViews71likes406CommentsI have Xbox Game Pass Ultimate, but EA Play isn't working
Title. I just renewed my Xbox Game Pass Ultimate membership, but whenever I try to download a game via EA Play, it tells me I still need to buy an EA Play membership. If I try to purchase an EA Play membership, it tells me that the subscription is not available.Solved148KViews38likes76CommentsEA Play Info
Hello everyone, I wanted to share a small amount of info about EA Play that might help you out and answer some common questions. I will keep this updated and add more info as time goes by if necessary. What is EA Play? EA Play is a subscription service that offers you the ultimate game destination for anyone who loves EA titles. Membership gives you more of your favorite Electronic Arts games – more rewards, more exclusive trials, and more discounts. What is included with EA play? Unlock exclusive challenges and rewards, member-only content, early trials of new releases, and access to a library of top titles. Play select new-release games for up to 10 hours even before they launch. Get more to play with unlimited access to a collection of Electronic Arts fan-favorite series and top titles. Save 10% on all EA digital purchases on Consoles including game downloads, Season Passes, points packs, and DLC. You can view the full list of playable games available with EA Play for your console here: Xbox, Playstation. If I play an EA Play early access game trial will my progress carry over? Yep, all your progress will carry over, so you can pick up where you left off if you decide to purchase the game. Will I have to purchase the game once the trial period is over to continue playing? When your trial expires you will need to purchase the full game to continue playing on the release date, although some titles will offer early access if pre-ordered. Is EA Play cross-platform? No, unfortunately EA play requires a separate subscription for each of the following platforms Playstation Xbox Origin - PC Steam - PC Can Steam and Origin players play together? Yes. Whilst both are still separate platforms and require separate subscriptions they do get the ability to play together. How do I access my EA Play games? You can access all available EA Play games for your console by downloading and using the EA Play Hub App, free to download from the store. Alternatively you can download the games directly from the store. For PC players you can access the games through the Origin or Steam Client. What is the cost of EA Play? EA Play is just $4.99/£3.99 a month or $29.99/£19.99 for a full year. How do I subscribe to EA Play? You can sign up through the EA Play website here or by using your console explained below. Playstation Find the EA Play console app on the PlayStation Store On your PlayStation 4, go to the PlayStation™ Store. Search for EA Play. Install and launch the EA Play Hub app. Sign up for EA Play in the app Launch EA Play on your PlayStation 4. Click Sign Up Now. Select either a monthly or yearly membership. Continue to the next page to pay and finish signing up. Xbox Find the EA Play console app on the Xbox One Store Select the Store tab on the Xbox One home screen. Select Apps. Search for EA Play. Install and launch the EA Play Hub app. Sign up for EA Play in the app Launch EA Play on your Xbox One. Scroll right to Learn More. Click Sign Up. Select either a monthly or yearly membership. Continue to the next page to pay and finish signing up. Can I sign up to EA Play Pro on console? I'm afraid not, EA Play Pro is exclusive to Origin on PC only. Can I cancel my EA Play membership? Yes of course, just remember if you cancel your membership, you’ll keep your game progress (as long as you don’t manually delete your save files) and all earned Trophies/Achievements. However, you can’t continue playing the games you’ve downloaded unless you buy them or reactivate your membership. When you reactivate your membership or buy the games, you can pick up right where you left off the next time you play. Once you cancel your membership, you will keep your membership benefits until the end of your membership period. You can see below how to cancel membership for your specific platform or contact Playstation Support, Xbox Support., PC Support. PC Go to your EA Account Settings. In the navigation panel on the left-hand side, click on Subscription. Next to Membership, click Cancel Membership. Playstation From your PlayStation 4, navigate to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. Select the EA Play membership you want to cancel. Select Turn Off Auto-Renewal. Xbox Log in to account.microsoft.com. Click Services & subscriptions. Click Payment & billing under EA Play. What happened to EA Access & Origin Access? They just got a name change, now they’re EA Play and EA Play Pro. You still have access to all the great games and benefits as an EA Access, Origin Access Basic, or Origin Access Premier member. Need help? You can find more help here https://help.ea.com/en/ or post on this forum and other gamers will come to your rescue.18KViews32likes11Comments- 44KViews12likes43Comments
How To Access Your EA Play Game Trials
Hey EA Play members, We’ve had some questions about how to access EA Play game trials. All EA Play members are able to play 10-hour trials of the latest EA titles, often beginning days before the launch of the game. Xbox Game Pass Ultimate and Xbox Game Pass for PC subscribers enjoy these same benefits, as a full EA Play membership is included with these Game Pass tiers. Please note that the EA Play Hub app is retired and no longer available. For more info on how you can access your trials, check out the EA Help articles linked below: FOR XBOX FOR PLAYSTATION29KViews12likes9CommentsEA Play on Xbox Game Pass
EA Play is coming to Xbox Game Pass Ultimate & Xbox Game Pass PC. We've answered any questions you may have below. When will EA Play come to Xbox Game Pass Ultimate & Xbox Game Pass for PC? Xbox Game Pass Ultimate & Xbox Game Pass for PC members will receive EA Play at no additional cost starting holiday 2020. What is EA Play? EA Play is a console and PC gaming subscription that provides members with access to a collection of EA’s best-loved series and top titles on console and PC, exclusive in-game challenges and rewards, special member-only content, and access to exclusive trials of upcoming new games from best-loved franchises and top titles. Will all Xbox Game Pass plans include EA Play? Xbox Game Pass Ultimate members will receive EA Play on Xbox One, Xbox Series X & Windows 10. Xbox Game Pass for PC members will receive EA Play on Windows 10. Xbox Game Pass for Console does not include EA Play. Is EA Play available in my market? EA Play is available in all Xbox Game Pass markets. What version of EA Play do Xbox Game Pass member receive? EA Play or EA Play Pro? Xbox Game Pass Ultimate and Xbox Game Pass for PC members receive EA Play. EA Play pro is only available through EA’s PC platform, Origin. What is the discount on EA digital content that Xbox Game Pass members receive? Xbox Game Pass Ultimate members receive 10% off EA digital purchase (full games, DLC and more) via the Microsoft Store, Origin and EA’s desktop app. Xbox Game Pass for PC members receive a 10% discount on EA digital content through Origin and EA’s PC desktop app. Additional Xbox Game Pass member discounts do not apply to EA digital content. What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox? When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1. For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account. What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate or Xbox Game Pass for PC & I purchased EA Play/Origin Basic through Origin? Please visit Origin.com to manage your EA Play membership on PC. Your EA Play membership will not be automatically canceled, and any remaining time on your EA Play membership will not be converted to Xbox Game Pass Ultimate or Xbox Game Pass for PC time. What happens if I have Xbox Game Pass Ultimate, but I only want EA Play? You can cancel your Xbox Game Pass Ultimate subscription at any time and then sign up for EA Play. To cancel your Xbox Game Pass Ultimate subscription, sign in at account.microsoft.com/services. Under Xbox Game Pass Ultimate, select Payment & billing, then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for Ultimate only. The upgrade of any prepaid time can’t be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund. Do Family settings apply to EA Play? Family Settings such as screen time limits, content filters, and adult purchase approval apply to both Xbox One and Windows 10. The easiest way to set up and manage your family is on family.microsoft.com20KViews8likes0Comments