Account Recovery / Lost Access....... ANY HELP
My main account which I lost access too was created using the Ex Wifes Email and Phone #..... i have all the transactions that were linked to the EA account still on my PlayStation. only thing is that Apex did an update making all users having making me having to log back in. which I cant remember. :(Apex launch crash
Hello About six weeks ago (around one or two weeks after the launch of Apex Legends Season 25), the game started crashing on Steam when I tried to launch it. Steam would first show “Launching” in the pop-up window, then “Waiting for game to start…” But after that, nothing happened—the game just crashed with no notification or error message. It simply goes back to the “Play” button on Steam, as if I hadn’t tried to start the game at all. I waited for a while hoping it would resolve on its own. Thankfully, after a Windows 10 update, the game worked again... but only for one day. The next day, I launched the game, played a bit, experienced some lag, restarted—and the same crash issue came back. Since then, nothing works. I've found no working solutions. The recent release of Season 26 didn’t fix anything either. So, I decided to try using the SSD from my upcoming PC setup, which has a lightweight Windows 11 OS (the old SSD was running Windows 10). That new SSD worked for one evening—but the next day, the same issue returned. I’m really fed up with reinstalling the game six times, verifying game files over and over, all with no success… I also find it impossible to reach Apex support via email, and the official support site is overly complicated. I couldn’t get in touch with a real technician. Now that I’ve finally found this forum, I really hope someone can help me. Please, I need assistance. Traduction by copilot AI about it in french : Bonjour, il y a environ 6 semaine (1 ou 2 semaines après le debut de la saison 25 de apex legends) Apex crash au lancement de steam... Il y a affiché "lancement" sur le popup steam de démarrage du jeu, ensuite il y a "en attente du jeu..." Puis j'attends... et ça crash sans notif ni erreur, rien, juste que steam affiche "démarrer" pour apex comme si c'était normal, et que je n'avais pas lancé le jeu il y a 1minute... Depuis j'ai attendu, par chance avec une mise à jour windows 10, le jeu remarche pour 1 jours, le lendemain je joue, puis il y a eu des lags, j'ai redémarré, puis le même problème qu'avant est revenu... rien ne marchait. Aucune solution trouvé, puis récemment la sortie de la saison 26 n'a Rien corrigé, et donc je tente d'utiliser le ssd de ma futur configuration pc à l'avance (donc un autre OS qui est windows 11 léger (l'ancien ssd avait windows 10) L'ancien marche bien mais je testais, et ça a marché une soirée ! Le lendemain (aujourd'hui) Rien ne marche, j'en ai marre de installer/desinstaller le jeu 6x, et de vérifier les fichiers du jeu sans résultat... Le site du support apex est Injoignable par mail et le site est compliqué, impossible de joindre un technicien humains pour m'aider, et là je trouve enfin ce forum... Aidez moi svp.
Charged for 2 BP that are the same and can't get a refund.
I went on the EA website to order the battle pass there so I could put a creator code. I was charged twice for the PC version of Ultimate+ BP despite me soley on Xbox. I have gone through every method to contact support but it's absolutely useless. If anyone can help it would be appreciated because I'm considering quitting this game. Thanks.
I have no idea how to prove my innocence.
I was banned after getting one kill and then being eliminated in a ranked match. EA's official personal data flagged it as a "competitive advantage," but I can't see any advantage at all. I suspect my account may have been hacked because the IP address shown in the official data had changed. I immediately contacted customer support and changed my password. However, when I submitted an appeal email with the EA official data attached, I still couldn't prove my innocence. I didn't exploit any bugs or insult anyone. My performance the day before was quite average, but I'm not sure if it's because I performed poorly in the match, scoring only 300-500, that I was labeled as having an advantage. This is ridiculous.Account Problem and Help from Customer Support
The situation is as follows ⏭️ 1 - Due to failures in normal connection in the game, I had more than 12 trusted connections in my EA personal account. In connection with which I was blocked for suspicious activity 2 - After returning from vacation, I started to figure it out and they explained to me why the block was imposed and within an hour the block was removed. Now it is not in the personal account and the entrance to the game has become available! 3 - But I encountered a new problem, after 10 seconds in the lobby I am immediately thrown out with the error "account blocked". I wrote to tech support, they told me to wait 1-2 hours. 4 - As a result, I wait more than 5 days. And technical support, as if they don't know how to help me, constantly send links or say that it is not in their competence 🤷 5 - I want to understand why I was not unblocked in Apex Legends if EA lifted the ban on the account after the appeal. And I would also like to know how, after updating the help site, I can open a chat with support to solve issues in real time, and not wait two days for an answer by email. Thanks for any help and advice!
stuttering i5 14400f
"My PC specs are i5-14400F, RTX 5070, and 32GB DDR4 RAM, but I'm experiencing stuttering while playing this game. Please help me fix it." "The FPS is inconsistent. When I first launch the game, it runs at 240 FPS. But if I restart the game, the FPS drops to around 220 and never goes back up to 240."
game froze in ranked matchmaking and i got banned for it
the game froze when i was matchmaking, only from my end, client-side crash, i waited in the matchmaking screen or whatever we call it for like 10min or more, the game totally froze and hang on me, i couldn't do anything except kill the game and re-launch it, then apex does this to me, can't they just check their logs or something for what happened instead of banning me for 10min? can't they link this to the game logs? just banning mem for fun? as i was supposed to kill the game, this is stupid from your side apex
