Missing Compensation – Affected by Launch Issue but Never Received Battle Pass
Hi everyone, I’m posting here because after two weeks of going back and forth with EA Help, my issue still hasn’t been resolved, and the answers I’m getting are completely inconsistent. On the launch day of Battlefield 6, I couldn’t play the game at all because of the “missing content” error - neither multiplayer nor single-player worked. EA publicly acknowledged this problem and stated that all affected players would receive a free Battle Pass as compensation. EA Help actually confirmed to me earlier that I was one of the players affected by this issue and that I should receive the compensation. But nothing ever showed up on my account. Now I’m being told something totally different - that “if you didn’t receive it, it means you don’t qualify.” This doesn’t make sense, because I did experience the launch-day error, and support previously confirmed that I was eligible. And honestly, the way support is handling this - especially in a case this simple - feels extremely unfriendly toward the customer. Two weeks of messages just to be dismissed with a template answer… it’s really without comment. I’m simply asking for a manual review of my account and the Battle Pass that EA publicly promised to players who were impacted by this problem. I’m not asking for anything extra, just what was officially communicated. If someone from the community team or a higher-level support member can look into this or escalate it to the right team, I’d really appreciate it. At this point the regular support channel is stuck repeating the same message, and I’m just trying to get this resolved.
BF6 'purchase to play' multiplayer issue
Everytime I launch the game it either, disconnects my internet on my pc or will finally work but I won't be able to play multiplayer because it is 'not installed' or 'purchase to play'. I have the game installed since I have a EA Play Pro membership. I've tried: verifying game files repairing game files uninstalling/reinstalling checking/unchecking different install options and it still doesn't work, wouldn't mind a refund for my EA membership if the only reason I bought it isn't fkn working. Anyway I'm sure it'll take a few weeks to get a fix for this :)
Stats are incorrect.
Passed around in a circle with 11 support tickets since Tuesday. It's now Thursday night. Issue is stats aren't tracking properly. Tracker.gg has more accurate stats for player kills/deaths/revives etc than the actual in game tracker does. Removing bot kills but leaving deaths by bots in the stats? Who misses that one on the development team? Revives aren't even correct. This affects all players on all platforms, discussions on Discord servers, Reddit, X and Steam Community just to name a few. Can happily add links to this if allowed by mods. Have had no updates on this or even acknowledgement from anyone that this issue exists. Paid €90.00 for this.
Portal Script Code and JSON getting deleted
Hi, I had made changes to a Portal Experience I was developing. When I had clicked 'Save' the Rules Editor became 'empty' - showing a completely blank (as if brand new) view. Everything else persists (rules, modifiers, team settings) - I can even still play via BF6 'My Experiences'. When I did notice this I was able to export the experience as a JSON (as attached to this bug report). Having a look insite this JSON file I am able to see there is still semblence of the block code I developed - lining up with what I expect. Reimporting does not fix this issue. Trying to duplicate - I get met with an error "Unable to duplicated Experience". So yeah - made changes via Rules Editor. On saving it became empty. Still playable in-game via My Experiences, but now cannot make any additional edits without possible overriding it with empty code.
EA ignoring players on Twitch Drops issues.
The Missing Twitch Drop Before the Redsec Drop: How Players Were Made to Pay, and Why EA Still Hasn’t Responded For many players, Twitch Drops are supposed to be simple: watch a partnered streamer, claim the reward, and enjoy exclusive in-game content. But for a large number of fans—myself included—the process surrounding the Versatile Soldier reward prior to the Redsec drop turned into a frustrating ordeal that has now dragged on for months. What was advertised as a standard drop became something entirely different. Before receiving the Redsec reward, players were required to obtain the earlier Versatile Soldier drop. The problem? For many of us, it simply never appeared. Watching the correct streamer wasn’t enough; the drop refused to register. And to make matters worse, we were effectively pushed into paying for a subscription to the streamer to unlock the content, believing this was the only way to secure the missing reward. So we paid. We followed the instructions. We watched the required streams. And yet, the Versatile Soldier item still never unlocked. Two Months of Emails With EA—And No Resolution After realizing something was wrong, I contacted EA Support expecting a quick fix. Instead, I entered a two-month loop of repeating myself, re-explaining the situation, sending screenshots, offering proof of subscription payment, and walking through the same troubleshooting steps over and over. Every reply felt disconnected from the previous one. Each time, it was as if the support team had no memory of what had already been said or done. And throughout all of this, EA continued to remain silent about the larger issue affecting many players, offering no public acknowledgment or solution. The Final Insult: “This Email Account Is No Longer Monitored” After weeks of back-and-forth, today I attempted to respond to the latest EA message—hoping, once again, for progress. Instead, I received an automatic notification stating that the EA support email address is no longer monitored. After months of trying to resolve a problem caused by their own reward system, after providing proof that I spent actual money to secure an item that never arrived, and after repeatedly explaining the same situation to multiple support agents… the communication channel was simply shut down. No resolution. No compensation. No acknowledgment of the time, effort, or money lost. A System That Needs Fixing This situation highlights a serious problem in how digital rewards are handled and how support systems fail the players they’re supposed to help. Twitch Drops are meant to reward engagement—not punish it. And no player should be paying to fix an issue that wasn’t their fault to begin with. At the very least, EA owes affected players: acknowledgment of the issue, restoration of the missing Versatile Soldier reward, compensation for those who paid for a subscription unnecessarily, and a support process that doesn’t abruptly disappear mid-conversation. Until then, many of us are left empty-handed, unheard, and unfairly charged for content we never received.
Significant internet dip when launching BF6
Is anyone else experiencing a significant drop in internet download/upload speeds when launching Battlefield 6? I can run a speed test right before launching the game with 600+mb DL/UL, but when I launch the game it dips to 8mb download 6 mb upload. Ping and Packet Loss is equally terrible. I'm getting shot/dying behind cover. dumping whole magazines into enemies only to die to single shots by them. Any help/fix would be appreciated
