Teen account date of birth cannot be corrected
My son's EA account is a Teen Account and is correctly linked to my EA Family. The date of birth on the account is incorrect. Every support advisor has told me there was a temporary issue and asked me to try again the next day. After more than a week, nothing has changed. As the parent, I cannot edit the date of birth from Family Management, despite EA's documentation suggesting that parents should be able to manage their child's account. A support case is open, but no progress has been made. Since the date of birth determines access to games and features, this should be something EA Support can correct, or parents should be allowed to update.
Ea app acting really weirdly
Just got a microsoft acc with gamepass 1 month to play fc26,i open the ea app,i login,it gives me a blank screen for 30 seconds then gives a server error,if i stay idle after some minutes it opens the ea app,i try to launch the game,game says launching ac and then launcing game,it closes blinks and opens ea app once again .
EA App give me error saying
"Things are taking a little longer than usual to load up Hang tight while we try to solve the problem" 3 hours I have been trying to play games through EA App and none of my games which are installed on my computer are showing installed through EA app and I have 67 games. I have app recovery and cleared cache. I have closed and restarted app. Hell, I even rebooted my pc. Still comes back to the same thing. EA app not showing my games installed that i do have installed through EA app I played 3 games yesterday same 3 games today I can not
EA PLAY PRO stops me downloading any games.
When trying to download games with my new EA pro play account it tells me that "You are not eligible to play this game" and that "you do not have access, we have cancelled the download because you do not own this game" Even though the games (F1 25 and college football 27 are available in the play pro store) Can you please find a solution to this quickly as I do not want to waste my money on a subscription that isn't working for half of the time. Tank you,
[UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On
Hi all, For last few weeks, the right side of the EA app is in indefinite loading screen. My profile pic, status and friend list are a part of this infinite loading screen, PFA. Because of this, in game friends who are online don't show up as well as I don't show as Online for my friends. I have no issue playing the game but I am no longer able to play with my friends. Tried the following but nothing helped: App uninstall and re-install. Delete reg edit entries, clear local data after EA uninstall and reinstall. Delete Apex legends and EA app, delete all involved folders, local data, reg edit entries and reinstall. Restart router. Also tried installing EA app in D: drive(custom location) but it keeps installing in C: drive. Not sure if this helps though.
PC_inst-3-1920 Error - EA APP unable to update and install
I´m really getting annoyed by the continous EA App and Patch Errors this company delivers. I´ve never had problems in the last 25 Years with any of the other companies apps - Steam, Ubi, Epic etc., only EA is taking me whole weekends and weeks to fix the bugs. The start of BF6 and the patch afterwards have been a desaster. Setup: AMD Ryzen 9 9950X3D 16-Core Processor (4.30 GHz), 64GB Ram, NVIDIA GeForce RTX 5080 (16 GB), Windows 11 Pro I´m experiencing this now for over a week, first the app popped up upon launching the computer and told me, that the update doesn´t work. One time the app loaded, I purchased the new bf6 pro season and played. Yesterday nothing worked for me. I´ve been trying several things now, to get this up and running. tryed to repair the app - didn´t work deinstalled the app and swiped the leftover files and tried to install new - didn´t work putting the app in the ms defender preventing problems with the firewall - nothing happened clearing the cache with the EA Tool loading the eabackroundservice manually trying the EAUpdater starting the Programs with admin following all this https://www.youtube.com/watch?v=E0Uz-4TWra0&t=254s installed the newest Microsoft Visual C++ Redistributable I took an image from 18.07.26, which I made and I tried this 2 times to get the app working again - nothing. I don´t know, what to do now. Hoping the next patch will fix all of this and not playing? wow...
Time Played Rest to Zero since the Update
Since the recent update, my playtime hours have been reset to 0. I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's. From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened. I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only. I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played. I want my hours back, please. How do I do this? It cannot be possible that this happens!EA app opens itself when I'm not using it??
I've seen other people discussing this before, but I'm struggling with my EA app constantly opening itself and taking me to it when I have it completely shut. This is disrupting work and other games, and is even happening right now! The other forum on here with this issue said to turn off automatically opening on startup (MacBook) and I've already had this turned off for months, and the second option was to turn it off in the EA app settings- there's no option for this to be turned off? It's super infuriating and I'd love it if there was an actual solution to this as it's been happening for almost a year every single day.
