My game is saying my add-ons aren't there but they are?
Hi! I don't know if anyone is having this issue, but I went to launch the sims and it's saying my add-ons aren't available for gameplay. Yet, when I open the EA App and manage my add-ons, they are all installed and showing in the folder for the game? I don't understand what the problem is. Do I have to uninstall and re-install everything? Or is there another solution for the issue? Thanks in advance to those who are able to help!
Game won't load past title screen and crashes
Hi! For some reason, when I try to open my game, it loads up like normal up until the Sims 4 title screen. One it gets there, it completely freezes, stops responding, and just closes. I don't have any mods installed (that I know of, at least) so I'm confused on what's stopping it from working. I thought maybe it was just EA so i deleted and reinstalled both the sims and EA but it still didn't do anything.
C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.
Mondes en double
Bonjour, J'ai des mondes en double dans la gestion des mondes (celui des stars, celui de la fac et un 3e mais je ne rappelle plus lequel) Comment résoudre le problème? Sur Facebook, On m'a parlé d'un bouton "réparer le jeu" sur l'app EA mais je ne trouve pas ce dernier... 😕 Merci à vous et bonne journée
Sims put objects in Box/Chest instead of container (fridge, bookshelf)
I have a few keepsake boxes for my Sim's descendent, but since having the boxes when my Sims put away food they put it in there instead of the fridge. So far that has wasted some food. My Sim has a traveler's trunk too, but nothing has been put there. I'm nervous the food could've gone in there too. Edit By Crinrict: Adjusted Title fit bug report at AHQ
issue with expansion pack
Dear EA Support, I am writing to report an issue regarding the Sims 4 expansion pack Get Famous. I previously purchased this pack when it was initially released and had full access to it at the time. Recently, I returned to playing The Sims 4 after a few years and reinstalled the game along with all my expansion packs. While all other expansion packs have installed and function correctly, Get Famous does not appear as available in my game. On the Sims 4 in-game store page, the expansion is marked as already owned and is grayed out, indicating I purchased it. However, in the EA App, it prompts me to repurchase the expansion in order to play. I would appreciate your assistance in resolving this discrepancy. I do not wish to repurchase content I already own. Please advise on the next steps to restore access to my original purchase. Thank you for your time and support.
sims 4 not loading
please help! last night (7/26/2025) i was playing the sims as usual and then i got out the game and went on with my life, just to come back an hour later for my EA app not to load the game. It attempts to, then goes back to the library page. I cannot play my game anymore?? I dont know what to do anymore!! I cleared cache, repaired the game, restarted my laptop multiple times, restarted EA app, and waited, hoping maybe it was a small bug I want to keep my save and sims for the most part too! i don't know how to do any of this tech stuff either I do use mods and cc but i dont think this was the problem because it worked just fine with the same downloads the hour before
