Banned but not banned?
I have tried logging back into the game after a long time of not playing and my account is "locked"? By the way the ban system works (i'm assuming this is still a ban), there should be a record of any bans that i can access and appeal for if necessary, but there are no bans on my account on record? So i don't understand what is happening, i have been banned, but there are no bans on my account record, so i can't appeal and can't even open a case for the false ban, or false "account lock". Apex directly doesn't mention anything of a ban either even though (i thought) it should be, instead it prompts me to log in, wich i obviously can't, because my account is locked. I apologize for anything i may have worded wrong english is not my first language. I also apologize for one of the screenshots below being partly in german, i have visited both the website on the steam overlay to access my record and on my browser to see if it may have been an issue with steam for some reason, i also checked multiple hours apart to see if it might not have registered yet, or there was a connection issue, or a server issue, or i don't know. I hope this issue can be solved, it's been a problem for a while and i spent a lot of time and money into this account, it would be more than heartbreaking to lose it all forever.
Cannot buy Beam Saber colors with Exotic Shards post-event
Description I have the Gundam collab Beam Saber. After the event ended, its four colors can no longer be purchased with Exotic Shards in the Store or Armory. As a universal melee weapon, its colors should be permanently available, just like others. There was no prior notice that these would only be available for a limited time. When I had enough Exotic Shards, I found the purchase function was unavailable. Issue Color options are completely removed. I can’t unlock new colors with Exotic Shards. Fix Request Please restore the color purchase options for this weapon.Apex Legends Crashes After Loading Screen + More Issues
Today i updated my graphics drivers (windows is fully updated too) , then started apex and it crashes after loading screen. Yesterday i was playing and it worked and started fine. I've ran both the EA app as administrator and the game itself. I also allowed both the anticheat and apex on the windows defender firewall. as well as going into steam and running the anti cheat as administrator and r5apex_dx12.exe and disabled full screen optimizations. I reinstalled on both the EA app and steam too! Verified integrity of game files on steam after download as well. I've had multiple issues with apex previously and constant with no fix. such as audio cutting in and out and certain textures being neon red/green/blue. If anyone knows how to fix the first problem i can send screen shots of the visual bugs. the audio bug is also a very weird thing it only happens when i start apex (doesn't do it on any other games I've played ever) and get into a game and it cuts in and out of sound every 30seconds to 2 minutes for a brief moment not lasting more than 5 seconds. Even after closing it my audio still cuts in and out, forcing me to do a pc restart after each time playing it so my audio stops cutting in and out. My pc specs are a as follows Cpu- 12th Gen Intel(R) Core(TM) i5-12400F Gpu- Intel(R) Arc(TM) A750 Graphics Ram- 32.0 GB Motherboard- B760M C These specs work well on other games may not be the best but what i could afford when i got the Pc almost 2 years ago.
bug
Hello EA Support, My Apex Legends account was sanctioned last year, and I submitted several appeals. At that time, the sanction was visible in my account history. Today, my EA sanction history shows no violations, no active sanctions, and no appeal history, yet when I launch Apex Legends on Steam, I still receive the message: “Your account is locked.” This appears to be an inconsistency, as my account shows no sanctions but I still cannot access the game. I have been unable to play for over a year and have invested a lot of time and money into this account. I respectfully ask for a manual review of my account status, as this seems to be a technical/backend issue rather than a visible sanction. Please verify if any hidden restriction or account lock is still active and restore access if no sanction exists. Kind regards, n0a5ht4lr
to ea help
I seem to have lost almost all of my legend tokens. I'm not sure how many I had before or when they all disappeared, but when I sign into Apex Legends it says I only have 6,ooo. My total career level is 1231. At 600 per level, I would have earned 858,600 Legend Tokens 'over the life of my account. Even after buying all Legends, and recolors I should have a very significant amount of tokens. Please investigate, thank you.Apex curfew
I am unable to play Apex during the period from 9 PM to 11 PM every night due to the inability to queue up players. It has been confirmed to be an account issue. The same computer device with a different account does not exhibit this issue. This has been ongoing for two weeks, greatly affecting my gameplay experience. [Edit, EN only here please - CM]