Account security Question
I was told once by an EA representative that in some circumstances if you want to recover you EA account and prove you are the owner you would need to have access to your creation email as they wont use your primary registered email on your EA account to contact you on. Is this true? Because I wasn't aware of this when I changed my Primary email on my account. there was no warning. It would be good if someone from EA could clarify this. [CM edit - formatting]Solved55Views0likes1CommentLinked wrong PSN account. HELP Please!!!
I need help, I linked the wrong psn account as I was auto logged in on my browser. When trying to link my psn to apex legends, it just linked it to the one I no longer use but now I cannot unlink it and link it to the correct one and there is no way to contact EA and make a ticket as when I try speak to an advisor, it gives me an issue saying the advisor cannot help with this issue or something like that?? What can I do?14Views0likes1CommentSpore
I was recently talking to my AI companion about trying to modernize spores old systems graphics and just its gameplay in general, I then realized I could attempt to simply just put the idea out there in hopes it catches wind up the chain of command. where they would have the funds and resources to accomplish this way faster then I ever could. I know games have become a bit more fast paced and companies are mostly looking for big money but I truly believe with the AI we have now you could have teams of AI write the coding exactly as you want it then proceed to just need human testers and so on..... this may not be the right group necessarily but its not easy to contact a big company for a rouge idea!5Views0likes0CommentsEA Proof of Purchase (PS5)
Team, As on 25 July 2026, the Playstation Store (on console) does not generate a Transaction details page instead it just generates a QR which when scanned leads to PS Store web or app (if installed). Due to above changes, generated a console transaction detail screenshot necessary as per EA proof of purchase policy is impossible. I request the associated team to please update the article so relevant and up to date (proof that can be generated by user) information is asked by support to concerned users and for them to validate the purchase. https://help.ea.com/en/articles/orders-and-rewards/proof-of-purchase/ Best, C3YKASolved72Views0likes4CommentsMy ea account was hacked they changed my email and password
i was to late to check my spam folder so i couldnt recover my account. i had to make a new email just so i could post here because i cant login. [CM Edit: Removed one attachment that displayed an email address.]Solved38Views0likes4CommentsOld email account deleted and advisors not helping
My email account to my old EA account has been deleted, my xbox account it linked and recognized device method does not work. I have gone through 20+ advisors and they arent any help. I can prove my ownership of my account through IP addresses, purchase history, even email and password. The advisors refuse to help beyond the recognized device. Any information on what I can do please let me know.17Views0likes1CommentBan Overturned but Account Takeover Lock Active - Need Help (Case #251236966)
I am posting from a secondary account because my main account has an active security lock. My ban appeal was officially overturned for Case #251236966, but my main account still has an Account Takeover flag. Javaid emailed asking me to reach out, but live chat is unavailable on my end. Could a Community Manager please help route this case to the team? Thank youSolved23Views0likes1CommentOld account lost, no idea how to get it back
Howdy, my old ea accounts been lost, i fear for good unless someones got a better idea or help. The email account i used way back in the day has apparently been turned into a german news site, so the email isnt even recoverable. And, i cant access it to link it to my steam, though it was linked to my xbox account. now trying to log into the ea account, it keeps sending verified codes to the old email that is lost. I had to make this new one to even get back into battlefield. Other than old emails i sent to myself from the lost email i cant verify it was me, so am i just outta luck and have to regrind everything and leave my progress behind or is there some round about way to get in and link all my stuff back together?Solved20Views0likes1CommentCan't Access Family Management
I haven't been able to go to my Family Management section of my profile for a very long time. It keeps giving me an error message, "Something went wrong. We ran into a technical issue. Try again later." Any steps to correct? The automated chat bot is absolutely useless, and I suspect I'll need a human to review my account to see what's going on. Thank you.97Views2likes6Comments