Account Security
As I have been cruising through the Forums lately I have come to a very sad conclusion based off of what I have been seeing/reading. I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. There are all to many posts, about being hacked and banned, I forgot my password, I forgot/lost my E-mail account and or it's password, I can not verify my E-mail account or it's also been hacked. I have a game book for all that. I annotate what platform, what launcher, profile name, what e-mail and the respective passwords and other relevant info like DOB etc. for those things are in it. That gamming book is kept under lock and key. I do not save that info in the cloud or on the PC. I always log out of the game/launcher and the Console or PC. I do not let the software auto connect (remember my password) I enter it each time. Gaming accounts and associated E-mails are important, you would not write the pin to your visa card on the back of it right? And for gods sake do not game at internet cafes that is just asking to get hacked. If your gonna game, protect yourself and your accounts. Account Security/Safety How to keep your account and hardware safe 101: Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to. Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need. Do not share either of these passwords with others. Keep note of your passwords in a safe place. Enable two factor identification for both the game and associated E-mail accounts. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account. Play fair, boosting and teaming are cheating. Play fair using cheating software or hardware is not fair and is really only cheating yourself. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware? Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale About points 9, 10, and 11, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe. If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/ If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/ Contacting EA help https://help.ea.com/help/faq/using-ea-help I hope this advice is helpful to you all for gaming and naturally as well, in real life.
Unable to Resume Support Case on EA Help
Hi everyone, I'm having trouble with the EA Help website. When I try to resume an open case by clicking "Resume Case," it just takes me back to the My Cases page instead of letting me continue with my case. Has anyone else experienced this issue? Is there a fix for it, or is this a known bug? Thanks!
Not able to see friends list on app
Hi there, For some reason, my friends list is not showing at all in the EA App — neither on the side panel nor in-game. I've already tried everything I could find online, including: Reinstalling the EA App Clearing the cache Checking and allowing EA through the firewall Making sure my internet connection is stable Running the app as administrator Despite all this, the issue still exists. I’m online and can play games, but I just can’t see or interact with my friends list. If anyone has a fix or insight, I’d really appreciate the help. Thanks.
EA, Stop Ignoring Us: Xbox Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox profile. Without EA's help, they are permanently locked out of using EA services on Xbox. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live data, Xbox account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Skate playtest still won’t let me resubmit
I had just received an email recognizing the issues myself and others are having with the playtest being auto submitted when page times out or closes while we were trying to get our friends emails to join us in the skate game playtesting. When I get on my account the only option I have is to fill out the “skate. Insider Playtesting Signup” but the “skate. Playtest from March 11 until Early Access form.” doesn’t exist anywhere on my account. It just says I have been approved for the skate playtest under the playtest schedule list. I don’t have the option to resubmit to survey either. Big bummer because when I saw the email I assumed the issue was fixed and I could now add my buddies. Also when I try to click the direct link in in my email the link for the skate early access form it redirect me to sign in than I just see that same screen saying I’m approved but no place to do/resubmit the survey.
Horrendously bad support page
Okay, I will spare you the details. I need to come into contact with EA Support regarding an issue but their ridiculously bad support page is leading me in every wrong direction. I just want to start a conversation but there is no email, no phone number and the live chat button literally does nothing. It won't let me send my message and it doesn't say why, nothing happens. Someone please just tell me how to get into contact with someone.
My Steam account was hacked and linked to a EA account that I don't own.
As the title says my Steam was compromised and the hacker linked it to their own EA account. The problem that I have right now is that im unable to unlink my own Steam account from this random EA account because I don't have any information regarding that account (email, password, username I got nothing!)... I contacted EA support multiple times and they were unable to fix my issue and told me to contact Steam support. After contacting Steam support they told me that this issue can't be resolved from their side and to once again contact EA. I'll be uploading both my conversation with EA support and Steam Support, plus the automatic prompt that I get when I try to link my own EA account to my steam account. I really hope that making this forum will somehow help with my issue and help other people with similar issues, because as of right now there seems to be no way to fix this problem. Steam profile in question And the EA account that im writing this from is my actual EA account!
