EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Request to Bring Back the Beloved Game “Village Life”
Dear EA Team, I hope this message finds you well. I’m writing as a long-time fan of Village Life, a game that touched the hearts of many players around the world. As you have acquired Playdemic, the original developer of the game, we believe you now hold the legacy of this beloved title. Like thousands of others, I have incredibly fond memories of building families, growing villages, and watching generations flourish. Village Life stood out with its emotional depth, peaceful gameplay, and unique generational system—something we haven’t quite found in other games since. Even years after its removal, the community remains active—sharing screenshots, nostalgic memories, and hoping for its return. There are countless social media groups and forum threads filled with people who would wholeheartedly support a remaster or revival of the game. We understand that re-releasing a retired title is a major decision. However, the demand is real and the love for this game has only grown stronger with time. Whether it's a refreshed mobile version, a limited-time release, or even a spiritual successor, we’d be thrilled to see Village Life live on in some form. Thank you for taking the time to read this message and for carrying the torch of a game that meant so much to so many of us—not just as a game, but as a cherished part of our lives. Warm regards, Iremnur A lifelong Village Life fan
Someone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:[email protected], I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
[UPDATE] EA Account Banned - Battlefield 6 (Steam, PC)
Hi all, I wanted to post an update on the situation that myself and seemingly many others are going through. Context: on Sunday, Oct.12 I had my account disabled and banned from playing Battlefield 6. I bought it through steam, played about 4 hours of multiplayer, and about 10 minutes of the campaign. During the campaign, my game crashed. When I rebooted, I found a message that my account has been banned. Since then, the following has happened: I've spoken to an agent through EA Advisor - they told me it's EA's Terms of Service team that takes care of these bans. I opened case 1: It's been transferred about 5 times since Sunday, and is still sitting under my cases. I opened case 2: during the lifecycle of this case, a "gameplay enhancement" ban did appear under my penalty history, but then I got an email from EA saying they're closing it since it's a duplicate. My ban then disappeared from my penalty history. I keep receiving emails from EA regarding the game as if I'm an active player (attached to the post): The above email came in 14 hours ago. After scouring the forums and thorough online investigation, I still have no idea what about my system could've triggered the ban. I have never cheated, wanted to cheat, or done anything that would've violated EA's terms of service. The two potential culprits I found (unconfirmed, and according to the web) that could've done this are: NVIDIA Overlay - used for my GPU SignalRGB - used for my physical PC LEDs Razer Synapse - used for my headset The friends that I've been desperately wanting to play with run the exact same software as me, and have had no issues. I have been an EA player for 12 years, and have played BF3, BF4, BF1, BF2042 with no issue. I used Playstation for 3&4, and then PC for the rest of them. Please help raise awareness for this or provide advice. We've been fighting this issue for way too long with no resolution. Anyone have any advice?
EA, Please Make a Tool for Us to Login and Unlink Our Xbox/PS Accounts
99% of the issues posted here the past Beta weekend have been players stating they can't start their EA Demo because our accounts are linked to accounts we cannot login to. No, your solutions do not work: We do not know the email you put on these disabled accounts or more importantly why they were paired in the first place or disabled You have not provided adequate support and your queue is overwhelmed It's quite simple Talk to your engineers to make a way for us to login with our Microsoft or Sony accounts and unlink our profiles. We obviously own these accounts if we can login with them. It will lighten the load of support so they're freed up to help your other customers, we don't have to wait hours for a simple task, and we can get back to playing the game we want.Ea actively preventing people from using support chat
Why is it entering i put it says this issue inst supported by an advisor this is total bs how is it not supported if it’s one or the things that was prompted in the question fill out. Was waiting in a Que for 4 hours still at 99+ I know this isn’t an issue on my part but EA so why is this happening your a big name company we’re tired of this **bleep** do your one and only job which is support it’s crazy you won’t even let us call how do I get in contact with ea if the stupid live chat they disabled
