Someone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
How do I get in contact with EA with no live chat option?
EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof", which I've finally found. However, they seem to have locked my ability to use the live chat function and there is seemingly no way to contact them via phone or email. How in the world do I contact this company to regain access to a game I bought and paid for???[UPDATE] EA Account Banned - Battlefield 6 (Steam, PC)
Hi all, I wanted to post an update on the situation that myself and seemingly many others are going through. Context: on Sunday, Oct.12 I had my account disabled and banned from playing Battlefield 6. I bought it through steam, played about 4 hours of multiplayer, and about 10 minutes of the campaign. During the campaign, my game crashed. When I rebooted, I found a message that my account has been banned. Since then, the following has happened: I've spoken to an agent through EA Advisor - they told me it's EA's Terms of Service team that takes care of these bans. I opened case 1: It's been transferred about 5 times since Sunday, and is still sitting under my cases. I opened case 2: during the lifecycle of this case, a "gameplay enhancement" ban did appear under my penalty history, but then I got an email from EA saying they're closing it since it's a duplicate. My ban then disappeared from my penalty history. I keep receiving emails from EA regarding the game as if I'm an active player (attached to the post): The above email came in 14 hours ago. After scouring the forums and thorough online investigation, I still have no idea what about my system could've triggered the ban. I have never cheated, wanted to cheat, or done anything that would've violated EA's terms of service. The two potential culprits I found (unconfirmed, and according to the web) that could've done this are: NVIDIA Overlay - used for my GPU SignalRGB - used for my physical PC LEDs Razer Synapse - used for my headset The friends that I've been desperately wanting to play with run the exact same software as me, and have had no issues. I have been an EA player for 12 years, and have played BF3, BF4, BF1, BF2042 with no issue. I used Playstation for 3&4, and then PC for the rest of them. Please help raise awareness for this or provide advice. We've been fighting this issue for way too long with no resolution. Anyone have any advice?
Unable to Resume Support Case on EA Help
Hi everyone, I'm having trouble with the EA Help website. When I try to resume an open case by clicking "Resume Case," it just takes me back to the My Cases page instead of letting me continue with my case. Has anyone else experienced this issue? Is there a fix for it, or is this a known bug? Thanks!
