EA PLAY ISSUES
Dear EA Support Team, I am writing to formally request a solution regarding a purchase block and systemic support failures during the recent bundle sale. Due to my active EA Play subscription, I was completely blocked from purchasing the "Get to Work" expansion pack. I was never informed upon subscribing to EA Play that it would restrict me from purchasing individual or bundled packs. If the system had functioned correctly, I could have purchased the "Get to Work" pack for 11,000 KRW (approx. $8-9 USD). This final price was calculated by combining the 75% bundle sale discount, the 10% EA Play subscriber discount, and an additional promotional code discount. To resolve this during the sale period, I repeatedly attempted to contact EA Support via email and Live Chat. However, all my contact history and case logs were continuously deleted and wiped from my account. I even reached out via the EA Answers HQ Forums, but received no resolution before the sale ended. Upon researching this issue, I discovered that I am far from alone; numerous other users are currently experiencing the exact same technical glitch where EA Support connections fail and case history disappears. This proves that the inability to receive timely support was entirely due to a critical error within EA’s own customer service platform. My purchase history clearly shows that I bought other items during the recent bundle sale with the 75% discount. Because EA's system block and support failures prevented me from completing my full purchase, I strongly request that you allow me to purchase the "Get to Work" pack now at that same promotional discount price. I look forward to your prompt response and a swift resolution to this matter.Solved44Views0likes3CommentsOrder history completely gone
I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro subscription is gone. Both my complete order history and preferred payment method is missing. I have permanently deleted the mail with the order details, but I can see the transaction on my credit card statement. Customer support is unwilling to help due to the lack of order number. Any ideas?Solved76Views0likes4Commentscan't access account with no work-arounds
I cant access my old ea account because I have switched to a new email. I have access to old email, but I can not get codes sent there for authentication. yes I checked my spam. I can not use "another recognized device" because I no longer own that xbox series x. I switched my steam account to a new email and your company will not allow me to link my new ea profile to my new email because my steam profile is linked to the old email for this account. I cant delete the old ea account because I can't get emails to the old email account. I just want to play the game man. When I say that I can't get emails to the old yahoo account, I literally mean that no authentication emails are getting through. yes I checked spam, yes I waited, yes I refreshed the page, yes I restarted the computer, no I am not receiving text authentication, no I still can't access my old ea account to update anything and no I can't get a new account to link with steam because the old account is tied to it. The game I am trying to play is irrelevant as I am not allowed to play it without the ea app. I even created another steam profile and added them to my family to create a new ea account to link and OF COURSE I can't use a family profile to play the game because you are so greedy.23Views0likes2Commentsfiz assinatura por 3 meses e não estou conseguindo ter acesso ao jogos
assinei o plano de três messes, assinei 19/07/2026 o termino da assinatura esta agendado para 19/09/2026. na minha tela aparece a mensagem ¨sua assinatura EA PLAY está com termino agendado para 19 de outubro de 2026. para entender sua assinatura; escolha umas das opções abaixo. ai aparece para eu pagar. tem assinatura para três meses, mas como sua assinatura tem três meses para vencer você tem assinar novamente. EA PLAY é golpe.3Views0likes1CommentEA Play member - Not receiving CFB 27 Welcome or Ultimate Team Packs
I'm an EA Play member through XBOX Ultimate - I have not received my CFB 27 Welcome Pack or July Ultimate Team Pack. EA Sports College Football 27 Get ready for College Football 27 with an EA Play Welcome Pack starting July 2, and a College Football Ultimate Team Pack available until July 31. Is anyone else having this issue?84Views1like3CommentsPerda de acesso a conta EA pela Steam
Bom dia, recentemente comprei o jogo BATTLEFIELD 2042, porem ao tentar iniciar o game, no momento em que o código de verificação é solicitado, o código é encaminhado para um e-mail que eu desconheço. Preciso que desvinculem essa e-mail da minha conta steam. minha steam ID: 76561199096385938Solved21Views0likes1Comment