Unable to download some games on linked Teen Play Pro account
Recently purchased a Play Pro subsciption for son so we could play together. He is unable to download/add to library some games with message "This game is unavailable - You're not eligible this play this game." Affected games - BF6, F1 25, Skate (which is free) Other games are downloading and playable without issue. FC 26 works fine. Other Battlefield, F1 and Star Wars titles work fine. So it's not some Australian age requirement setting (He's 17yrs old). His account is linked through Family Managment to my account. Even gave his account unlimited spend and he still can't download. It's not his PC because I can log into the EA App as myself and download the games without issue. He managed to get BF6 Redsec (F2P) working via his Epic account but can't access the full game or download on EA App even though he has a Play Pro account. Please assist (Was on online chat for an hour and they were as useful as a waterproof teabag...🙈🙉🙊)
Game Pass Ultimate: Having trouble connectin to EA App
Please help. Today I purchased Game Pass Ultimate for the first time. First, I logged into the EA app using my Xbox account, where I purchased the Game Pass, and started downloading FC 25. When the game downloaded, I tried to launch it, but it kept getting stuck preparing to launch. Then I realized my Xbox region was set to the wrong one. I changed it in Windows settings, restarted my computer, and deleted the downloaded game. Then I went to the Xbox app and tried to install the game from there, but I encountered the error mentioned in the title of this post. How can I finally play EA games included in EA Play?
EA Play Pro Subscription accepted debit cards, but not full game purchases.
Hello, I used my debit card to purchase the EA Play Pro Subscription, and it worked perfectly. However, when I tried to use the debit card to purchase the individual game, it declined. I'm perplexed as to how this could happen when the payment site is the same for purchasing the EA Play Pro Subscription and any individual game. I mean, if the card isn't eligible for the EA Play site, it shouldn't work on the EA Play Pro subscription either, but it did. Please assist me in resolving the issue as soon as possible, as I would like to purchase a game during the Black Friday sale. Thank you
Cannot Cancel EA play membership
When I go to https://www.ea.com/manage-membership/cancel to cancel the membership, there is an error and the website redirects to the main page. I have not idea who to contact or how to do it to cancel the membership, but I already got billed an extra mouth that I did not want.Payment Options for EA Play Pro Membership
Subject: Feedback on Payment Options for EA Play Pro Membership Dear EA Support Team, I noticed that currently EA Play Pro membership can only be purchased using a credit card. Unfortunately, there are no options available for debit cards, UPI, or other popular payment methods. This limitation makes it difficult for many interested buyers to subscribe. In contrast, services like Xbox Game Pass provide a wide variety of payment options, making it more accessible to a larger audience. I kindly request that EA consider upgrading the payment system to include additional methods such as debit cards, UPI, and digital wallets. This would help ensure that EA does not lose potential subscribers who are eager to join but are restricted by payment barriers.
EA Play Deployment Pack - BF6, not available for the Epic store subs of EA Play
I am having this exact same issue. I replied under this person's post which seems to have not gathered any official response or feedback. As said in my reply under this post. I am unable to also access the in game rewards, specifically the deployment pack which is stated to be available to both EA Play and EA Play Pro subscribers. I will link to the website where this is stated with no disclaimer that says it is only available if you sub through the EA App. Since EA Play is available on multiple platforms I would then be somewhat justified in assuming it is available to all EA Play members since no official disclaimer has been posted or can be found. It is neither present in the EA Play terms and conditions on the page but in fact states that EA Play once again is available on several platforms.
