EA Play/ App Issues

I bought a monthly EA play subscription yesterday so that I could start playing The Sims 3 on my Mac. The Sims 3 is one of the games that are available under EA Play so instead of having to pay to own the sims 3 you can just get it with the EA play subscription.

So I pay for my subscription and I try to download the Sims 3 in my EA app, but it keeps saying that I have to pay for £26.99. I wanted to see if it would work with other EA Play games but it won't show me any games apart from the Sims 4 on my app. If I search any other game, no results. If I go to browse, I can only see The Sims 3. 

I tried contacting support over live chat for 4 HOURS yesterday to no avail. It would say, someone will be with you in 15 minutes. I wait half an hour and nothing. And then an hour later someone will respond, I'll be doing something else because I've been waiting forever, and then they'll close the chat.

I just need someone to help me with this because I am going crazy. I've already tried deleting and redownloading the EA App. And still it will only show me the Sims 4, and this EA Play thing is showing me absolutely nothing.