My case hasnt been answered in 2 weeks
So on 31 october at 2 pm i posted an case of my ban appeal, and for. 13 days it has been waiting on studio, i cant be the only one this has happened too. It also says that the appeal should be responded in 10 days, how much more EA, how much more do i need to wait? I've been playing this game daily for a year and now i miss everything thats gonna be new, i spent money on the game and the hours and ea doesnt even bother to look at my case. Fine dont accept it, but atleast take a look at it.
Lost access to original email. EA Support has been no help.
Lost access to a compromised email some months back and recently found out that it's tied to the EA account that I use with my Xbox. Should be a simple fix if I still have all my account data tied to the linked Xbox account, right? Wrong. Because I can't access the original email address and have no way of recovering it, I have to rely on EA's atrocious "game verification" method that has never worked once. Contacted customer support agents about this and haven't received any sort of help on how to reset things manually. Only the same, tired game verification which CUSTOMERS CAN DO THEMSELVES WITHOUT CONTACTING SUPPORT. Why would I contact customer support for something I can easily attempt myself? Tried this for days without any success, contacting supprt to be met with the same copy + pasted dialogue that doesn't help. I can't even delete the account if I want to since that'll require full access which I do not have. At this point, I'm seriously considering never touching a product from EA again if this is the kind of customer support waiting for me.Deleted email and unhelpful chat support
So, I deleted my email a long time ago, I still know the email. It is connected to my EA account. Somehow without the help of EA support, I logged into my EA account I can see my games and everything I have played. With that said I can manage my account, but I actually can't. Because even though I am logged in it says I still have to verify that the account is me so it is trying to send emails to a deleted email that I can no longer access. I just want to change my email, but tech support will not let me until I verify that it is me. I have tried to verify it is me but the questions they are asking are things either I dont know or can't remember or are not even in my account. I have actual screenshots of me viewing and being in the account, but the chat service is the same and recycles the same unhelpful things over. Like I want to add a secondary email, and it says I need verification from my email that is connected to the account which is a deleted email. I dont understand why it is so difficult for me to prove an account that I own. Sometimes EA makes it a really hard company to support. I have no idea if anyone has any advice, but I have been at this for days and just want to ensure my account has a different email.EA FC 27
EA FC 27 is the worse footballing game I've ever played the gameplay is just unbearably awful, this game needs to go back towards the old chem system and having no meta because that was when the game was decent the stuff they create now makes you think they don't even have a clue what the sport is let alone how to play it, they manage to make the game worse year by year they recently did a gameplay fix and it has made it 10x worse most decent companies listen to the community and make there game better through feedback but these lot just want money, they don't care about the community or there game as long as they get paid that's all that matters to them money grabbing scam artistes.Pack weight
I've spent more money than I care to admit. I've been D1 or elite in every Fifa I've ever played. The balance this year is horrible. I go up against meta abusers constantly. I have not pulled a single top card using any medium. Im done. I want a refund on everything. I will not be playing again.Appeal left ignored for 2 weeks.
Every year I (for some stupid reason) buy the ultimate edition of FIFA/FC and for some reason this FC27 I have been banned for coin buying/selling. I appealed the ban through EA support because I have not done that whatsoever and explained everything in my appeal. I understand support tickets can take some time to be reviewed and actioned but 2 weeks without a response is abysmal for a customer. I also speak to the live chat support who were incredibly unhelpful and didn't listen to a thing I said. The displayed name and the name I was given by the support "agent" weren't even the same so I wouldn't be shocked if it wasn't a human as they ignored everything I said and eventually told me he has no idea and that I have to wait longer.Account "disabled" due inactivity BUG
Hi, Maybe someone has run into this problem and knows how to fix it. EA Support is so incompetent I can’t even describe it. I went through about 7 agents, and the best they could suggest was “remove the linked account from your Steam account,” which makes no sense at all. They also refused to escalate the case, even though this looks like a real bug to me. We have an account that was only ever used to play Apex through Steam. After our last successful session on the 5th of this month, we tried to play the new season and were suddenly asked to log in to an EA account in Apex. But we can’t, because there’s no way to access the account. Whether we try to log in with Steam, a phone number or an email, there’s always a “Verify your identity” step that only offers “Send code to authenticator app,” which was never set up. And when we press “Send code,” it immediately redirects back to the login page without anything else happening. Has anyone encountered this and found a solution? Huge thanks to anyone who can suggest anything that might help! And EA, disabling accounts for inactivity when people only use them through integrations like Steam is a huge red flag, and it makes the platform impossible to trust. Even after explaining the issue 20 times, support still has no idea what to suggest. If anyone from EA reads this, please look into case 258235511. Your “support” agents keep leaving the chat without any real resolution. They just disappear. Also found, that when choosing to fill an ticket while guest and writing your email, you get email confirmation not to the email you wrote, but to the "Disabled" EA email, which of course we have no access: [edit: email address removed] CM edit: Removed attachment containing email address.
