EA Customer Support is ABSOLUTE GARBAGE
It's been almost 3 months of trying to get some help so I can play the game I spent $70 on, Battlefield 6. Filed multiple appeals with no response. Can someone help me with how to make a new EA account for my Xbox so I can play this freakin game I spent money on. Also blows my mind that I was able to purchase this game on Xbox marketplace through the account that is supposedly banned.Unable to contact a EA advisor
A couple of days ago i contact EA advisor Versha C about problems with my account and she told me to switch to the account i was having problems with and contact a advisor. so i did and tried to contact a advisor but i am unable to click my "contact a advisor' option. it is clouded. does anyone know how to fix this.Completely locked out by 2FA requirement
This week, I decided to install The Sims 4 after a gap of few years, and bought a few add-ons that looked good while I was installing the game. That proved to be a mistake, because the other account - this is a new one - was set up with an email account that ceased to exist in 2022. "But surely," you might say, "you could still log in to that account, since you were able to buy things for it?" And indeed you would be right - but every feature of that account (including the ability to add a backup email, or specify a telephone contact, or verify my age, and now even logging in) has been locked away behind two-factor authentication that points to that old, defunct email address. Those 2FA messages are all vanishing into the void, with no domain to receive them. "Ah, then certainly EA's fine helpdesk staff can help you," I can hear you cry - and, indeed, all four of the people I've contacted so far have been good, helpful people. Alas, however, they are only allowed to follow a standardised set of questions which ask things such as "what IP address do you normally play from" - not the most useful of questions after moving house and having to change ISP in the last four years. Whatever answers I give, I'm told that at some point I have failed the test and that no further help can be given in that case. Franz Kafka would smile at all this, I'm sure. This can't be good for Electronic Arts itself, I fear: I doubt that I can be the only person who has bought goods and then found themselves unable to use them, with the ability even to request a refund locked away behind - you guessed it - a 2FA requirement! So, dear reader, if you know of any way in which I can unlock my old account and regain access to my things, I would be quite glad to spend a few evenings enjoying The Sims again. One lives in hope.Trouble contacting a EA advisor
Does anyone know why i cant click on "Contact a Advisor" in the EA help menu? My Xbox account has unlinked from my EA and linked to my mobile account and its making me wait 6 months, which i find unnecisary since i never recieved any notice of this account change. Anyhow i didnt think much of it until i tried to play BattleFront2. but all of my Progress is gone and i am completely out of Compitition, I suspect its because of the Account change. i tried to contact an advisor with the account i want to be linked with the xbox account. the advisor suggested i go to my other one and find help. i didnt that but i am unable to click "Contact a Advisor". I would love any help as i am experiencing great frustration.
Updated profanity filter
So lovely that now for a SECOND time my name has been blocked by the profanity filter. My username used to be SwagginDragon, until one day I noticed I could not chat in-game (BFV). Did some digging and realized that somehow that got flagged by the filter, so I had to update my name. Somehow Swaggindragon (with a lowercase d) was fine, so I changed it to that. Fast forward to now when the filter has apparently been updated AGAIN and my username is blocked AGAIN. I would love an explanation to why 'Swaggindragon' would be blocked in any case. I looked up both 'swaggin' and 'dragon' and both together and there is not a single possibility of that being used in a profane or discriminatory way. I'm sure I would be told "sorry change your name"... but is there any way to get usernames removed from this insane filter?I don't have access to my old email. The account is over 10 years old.
Recently, EA started requiring codes from your registration email. This didn't happen before. I'd already restored my account once, but I thought the EA app would remember me and not ask for a code again. But when I returned from a business trip, it asked for a code again. I've already contacted the support chat, and they're asking me various questions that I don't remember anymore; I registered over 10 years ago. I'm offering them the files EA stores on my PC so they can verify that it's my account. I have a game called Buttfield on Steam that I played. I give them screenshots and photos, asking them to take their files, but they're unwilling. They're waiting for me to remember all the information they're looking for. Where else can I go? I have a lot of EA files on my PC from over 10 years ago, including their logs, and old Steam games with game keys. I'm contacting them again now, but the chat channel is inactive, so I can't use it anymore. My PC contains a lot of files, videos, and photos from various EA games on my account, but they're not interested. It's strange. They're not interested in the EA game linked to Steam, with keys. I played it, and there's a Steam post about it. My purchase was made through Steam. My Steam account is linked because I played it through Steam. Below are a lot of photos from games with my username and my account.
Cant seem to sign in
As you can see i am signed into my account but when i try and reset my password or link my EA account with another game it says it will send me an email but every time i check my email nothing new shows up i cant add a secondary email or phone number for recovery have had the account since i was 10 and would really love to not lose it.
