Account "disabled" due inactivity BUG

Hi,

Maybe someone has run into this problem and knows how to fix it. EA Support is so incompetent I can’t even describe it. I went through about 7 agents, and the best they could suggest was “remove the linked account from your Steam account,” which makes no sense at all. They also refused to escalate the case, even though this looks like a real bug to me.

We have an account that was only ever used to play Apex through Steam. After our last successful session on the 5th of this month, we tried to play the new season and were suddenly asked to log in to an EA account in Apex. But we can’t, because there’s no way to access the account. Whether we try to log in with Steam, a phone number or an email, there’s always a “Verify your identity” step that only offers “Send code to authenticator app,” which was never set up. And when we press “Send code,” it immediately redirects back to the login page without anything else happening.

Has anyone encountered this and found a solution? Huge thanks to anyone who can suggest anything that might help!

And EA, disabling accounts for inactivity when people only use them through integrations like Steam is a huge red flag, and it makes the platform impossible to trust. Even after explaining the issue 20 times, support still has no idea what to suggest. If anyone from EA reads this, please look into case 258235511. Your “support” agents keep leaving the chat without any real resolution. They just disappear.

Also found, that when choosing to fill an ticket while guest and writing your email, you get email confirmation not to the email you wrote, but to the "Disabled" EA email, which of course we have no access: