Locked out of all EA games due to expired credentials.
I made an EA account thru Xbox, my xbox account is tied to my dads military Email, which is inactive since he is retired. I have 1900 hours on apex and like $1000 in skins. The account is essentially bricked. I cant contact EA so i have to make this post in hopes of someone helping me resolve my issue.I can't play APEX
I can't open APEX. The login screen keeps loading in a loop and I can't play. I tried clearing the cache and repairing it, but it didn't fix anything. This is the second time it's happened; the first time was about a week ago. I tried various things and eventually, uninstalling completely and reinstalling fixed it. But a few days later, I can't play again, so I want to know the cause and how to fix it.
banned but it wasn't me
Hello people, I recently got hacked few weeks ago, i got my account back few days ago and just installed my apex today because i wanna play. but i saw i got banned on October 19, 2026 (got hacked on October 18, 2026). and the hacker made an appeal but it wasn't me. i don't know what to do to be honest i feel like I'm stuck of waiting... I'm not expecting to get a resolve immediately, but i wanna know if there's a way to fix this? i was excited to play this just for fun with my friends... thanksapex legendes perwanent ban!!!!
Subject: Urgent Request for Manual Review of Permanent Ban – Apex Legends Hello EA Support Team, I am writing to follow up on my previous ban appeal, which I submitted two days ago. Unfortunately, I have not received any response or update regarding my case. I would like to sincerely clarify that I have never used cheats, hacks, scripts, or any third-party software to gain an unfair advantage in Apex Legends. I believe my account may have been incorrectly flagged or banned by mistake. I genuinely enjoy playing Apex Legends, and receiving a permanent ban without understanding the exact reason is extremely frustrating. I respectfully request that your team manually review my account, investigate the ban, and verify my gameplay history. If any suspicious activity was detected, I would appreciate a clear explanation of what caused this ban. Please do not close my case without conducting a proper investigation. I hope you can review my situation fairly and restore my account if the ban was issued incorrectly. Thank you for your time and understanding. Best regards, An Apex Legends Player
Account ban due to "Gameplay Enhancements"
Hi there, I am reaching out here because I have no idea where else to go after an appeal. I received a ban email around 1:07pm a couple of day ago whilst playing COD, panicked I went to check my Apex just in case it was a scam email, to my disappointment it was not the case. I submitted an appeal around 30 minutes later after researching what this meant and to find out what may have caused it. I added my evidence of the steam launch commands I use, (I run tournaments so I use the api launch codes to help track data during the tournaments to platforms such as ApexLegendsStats), and also a .png of the email I received at the time to see if I did genuinely mess up somewhere and was not allowed to use the launch commands or if I had been unknowingly hacked at all. Within 36 hours, whilst I was at work I received the replay regarding my appeal to which they said that the ban was correctly placed and that it is definitely permanent. They had not mentioned what specifically I had done wrong, but had fallen back to using terms regarding Gameplay Enhancements and then linking pages such as the EA Help Centre as well as the page of "Penalty History and Appeal area" for which seemingly ran me in circles trying to even find this page to seek any form of help past the seemingly copy-paste emails they send out. I am at a loss as I genuinely don't cheat in any game, I acknowledge I am very bad at pretty much any game I play and yes it is a skill issue. I do have some good days in which I can manage a 8+ Kill game with Dmg matching such stats, whilst other days I can go matches stretching hours with 0 across the board. The highest rank I've ever achieved is D4, which has only happened in S29 and S30, which took a lot of work and the bonus of current unemployment. Before which I had only ever gotten as high as P1 if I ever managed to get a long weekend with decent games. I get the distinct and irritating feeling that I cannot get my account back, nor the $2.6k that I spent on the game. (I retrospectively realise that spending so much on a game isn't exactly sensible but I had fun and the cosmetics that I got were at the time really quite cool and rare.) Saying that I am always going to appreciativ eif I ever do get either as this game has helped me through my life at it's worst and has led me to meet many people to which I now call friends. In any case I am baffled as to why my account got banned; The emails, the appeals page and the help centre are ironically unhelpful as to explaining why I have been banned. Adding to the fact that I am also Ill is just, quite frankly, annoying. I will attach all of the screenshot I have manged to take regarding my case just to help add context to my rather long forum. (Sorry) I really hope that I can get some help with this issue and maybe get my account/mooney back. I thank you in advance for such.Banned for “Gameplay Emchantment”
Been playing this game since release and I was pretty decent before I stopped playing the game around 2021 due to me going to college and life just taking over. Graduated college this past spring and got back into gaming because of some of my coworkers and ended up coming back to apex but on Xbox instead of pc and I didn’t remember my old account information so in the meantime of trying to recover old account information, I made a new account. Played both splits of season 30 and hit masters 4 days before the end of split 2. Come back after the weekend from work and get on the game to find out I’m banned for gameplay enchantment. Not too sure what I’ve done . Never cheated , never thought about it, maybe it’s just because I was on a new account or whatever , I’m not sure, anyway I sent an appeal to ea the day I found out (nov 2) and haven’t received and actual response other then the automated ea response since. Idk what to do and would hate to part from the game I genuinely enioy