Cant log in or create an EA account
I just bought the game yesterday on my ps4 and when I opened it said to log in in an EA account to play online and when it popped the log in screen in the too said:Origin has been shut down ,and I can't do anything on that screen not even get out ,I just bought the game and can log in why??
Account hacked then banned
My EA account was hacked then then got banned on the same day when I tried to appeal the banned they said I was cheating but I did not have access to the account and had the help of EA support chat to get the account back to my email instead of the hacker's email as he changed my email. Is there a way to get my Apex Legends unbanned?
Apex matchmaking error
My account just got unbanned recently as it had gotten hacked, and I had to recover it via EA and change the email of the account. In addition, I realized that the person who hacked my account (I don't know who it is) I am not sure if this has anything to do with the bug or not. The bug itself is after getting my account back 2 days ago I just tried yesterday to play on my account and in any game mode it only says the words "matchmaking..." with no other text appearing and an infinite loading time with no match ever starting up. I am not sure why this occurs, but it seems like some sort of shadow ban or something of similar nature. I know there is nothing wrong with my network connection or computer itself because none of my friends have had this issue and I made an additional account just to test if this would happen on this account or all accounts and the newly made account was able to find a match in ranked once I reached level 20 along with trios and duos. If I switch my account to trios, it says the same thing of the text "matchmaking..." and then says 1 player in queue which is impossible. I waited for hours and the game still never queued me into a match. Not sure how to fix this or what is causing it. I reached out to EA via support chat, and they were convinced that it was my connection but once I mentioned that I tested this on another account and it didn't happen they suggested I asked on the bug forum so here I am. I hope there is a solution for this. I have tried on both EA and Steam to find a match but no luck. Thank you.
I can't login Apex on Switch.
I can't login Apex on Switch. I used to be able to use this account, but after deleting Apex from my Switch and reinstalling it, I can no longer use it with this specific account. I have contacted support numerous times, but they told me to contact Nintendo, saying that the account in question cannot be used. They told me that I cannot use it because the account linked to the Switch itself is another EA account, but I have been able to use it with two Nintendo accounts, and this account is now unusable. They also told me to link the Switch to this account, but I cannot do so in the first place without logging in. As instructed by support, I also contacted Nintendo, but they said they cannot answer because it is EA's software. I have summarized the issues that have occurred below. While parental authentication is required, the fact that the input screen is not displayed on the parental authentication screen makes me wonder if this is not a login sequence failure in the first place. 1.This screen appears when I launch Apex on my Switch. 2.This screen appears when I press the 「認証を開始/Start authentication?」 button. There are no input fields, so I can't type anything. 3.This screen appears when I press the B button to go back. 4.Since I already have an account, the following screen appears when I click the 「ログイン/login」 button. 5.I can't log in here even if I enter my EA account. I can log in to the EA website from my PC with this EA account, so the EA account and password are correct. As a result, the following screen appears. Thank you.
