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TheMilkman825's avatar
TheMilkman825
19 hours ago

unlinking my ea account

So I reinstalled the game last week and needed to switch my apex account to my other xbox account because I don't play on the same one anymore, and it said I was unable to unlink my account for 6 months. I contacted ea about this and they were incredibly unhelpful and said they couldn't do it because I had an "existing ban or suspension" or something and then told me to appeal the ban but when I click on the link they gave me it literally doesn't show me I have any active bans or suspensions. then they just closed my case and now I still can't unlink my ea account. All I need is to transfer my apex account to another xbox profile. can ANYONE help me. I've already contacted ea and put in ANOTHER case but I simply can't wait much longer.

installation
login issue
progress issue
xbox

1 Reply

  • Midnight9746's avatar
    Midnight9746
    Hero+
    18 hours ago

    TheMilkman825​ That sadly won't be possible.

    Your Apex progress and data is stored on your EA Account, (which cannot be transferred or merged), and your EA Account can only be linked to one platform account of each type in its lifetime, (meaning if you linked it to the Xbox Account, "Player 1", it can't later be linked to the Xbox Account "Player 2", as there's a lifetime link to the "Player 1" Xbox Account).

    Also, since there's supposedly a ban on the account, that would need to be appealed through the EA TOS Team as that cannot be handled on the fourms either.

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