NHL26 XBox Servers Down?
Receiving the following error when attempting to load NHL26 WoC or Online Versus on XBox: Error Something went wrong in World of CHEL, please try again. Invite Failed This session cannot be joined. Error is persisting after multiple XBox console resets and others have reported similar issues loading WoC in r/EASHL (www.reddit.com/r/EASHL/comments/1t275b8/servers_down/) Is there a confirmed outage for the EA NHL26 servers at this time? Is there anywhere to view status updates related to this type of outage? The EA server status page shows all EA NHL26 servers are online (help.ea.com/en/server-status/) There is a known XBox outage for 'Friends and Social Status' listed (support.xbox.com/en-US/xbox-live-status) Thanks,PS5 — Can't connect to EA servers on NHL 26 + Madden 26, all fixes tried
Hoping a CM or someone from the community team can help escalate this — I've burned through every troubleshooting step I can find and I'm out of options on my end. Setup: Platform: PlayStation 5 Games affected: Madden NFL 26 and NHL 26 (both fail identically) PS Plus: active Connection: Wi-Fi, working normally for everything else Symptoms: Both Madden 26 and NHL 26 fail to connect to EA servers. The games launch fine and work in offline modes, but anything that requires EA server connection fails. PSN itself is working — every other app, game, and online service on my PS5 connects without issue. The problem is isolated to EA's services on these two titles. What I've already tried: Full power cycle of PS5 (held power button until it shut down completely, unplugged 60+ seconds) Full power cycle of router (unplugged 60+ seconds, waited for full reboot) Manual DNS change on PS5 to 1.1.1.1 / 8.8.8.8 Verified EA server status page — both titles show green Verified at ea.com → Account Settings → Connections that my PSN ID is correctly linked to my EA account Game restarts, console restarts, multiple attempts across the day Attempted to reach a live advisor via help.ea.com — NextStep bot loops without exposing a contact option for this topic What I need: A backend account check, or confirmation that something's flagged on EA's side affecting my account specifically. Since both EA titles fail identically while everything else on my console works, this looks like an account- or service-side issue rather than something I can fix on my end. EA Account email and PSN ID available via DM if a CM can pick this up. Thanks in advance.
WoC Load Bug
I received a temporary PlayStation Network communications ban (7 day mute) a few weeks back which isn't really an issue since I don't talk or really send messages anyway (and I can just use the integrated Discord lol), but I noticed WoC specifically refused to work. I could play other EA titles like Battlefield 6, Split Fiction (whose whole shtick is communication co op), and Dead Space which at one point collected voice data for a promotional video showcasing scare reaction moments, and even head straight into HUT, but the initial load screen leading into WoC caused a "crash" of sorts. When you have these types of mutes, you get a pop up message informing you to "check your settings and to ask for permission from a parent/guardian, or I guess you just straight up have a ban? Woah that's crazy" (thanks for the laugh, PSN). Anyway, in most other titles and games this popup usually shows up at the main menu. For HUT it shows up when loading in but can be easily dismissed. In WoC specifically, this popup happens during the initial load into the HUB but unlike HUT, when you exit out, it causes the load to stop and quits you back to the main NHL 26 menu, effectively blocking you from entering so you can't even change jerseys and stuff. 100% reproducibleNHL 26 , Verification Code Issue
Hi , not sure what happened yesterday while I was playing on my hut team at a friend's home but when I came back home... I've ask for a verification code from Ea. I have 2fa set up on my account and have access to the email they are saying the code to be sent but haven't received it. When im logging on ea website account management , im getting the code on my phone and its working pretty well... why do I cant chose this option when asked in NHL26 ?? Cant get in touch with ea support anywhere ... not sure what I can do but dissociate my PSN and associate it again but Im pretty sure I'll lose everything right ?Stealth 500 headset connection issues in online gameplay on Xbox
I have a stealth 500 Xbox headset (that connects via usb Bluetooth to the console) and an Xbox series X. My headset works fine for other games, but NHL 26 (and 25) both recognize the headset as a controller connected to the lead profile. When I try to access online gameplay, such as in HUT, Online versus, or in queue for World of Chel in my club, I receive a message stating "lead profile required". And I either can't access the menu to search for a game, or the game registers no input from my controller. In NHL 25, I used to be able to workaround the issue by power cycling my game, my console and headset. At the very least, I used to be able to get into the game and then turn on my headset to force NHL to recognize my controller as the lead profile. This year, no amount of power cycling has worked. If I turn on my headset, even in the middle of a game in progress, NHL switches my controller to "2nd controller" and my headset is recognized as the lead profile. Turning my headset off doesn't fix the issue and I'm forced to idle until I am kicked from the game. Since I typically only play NHL in world of chel, with my brothers in an Xbox party, this is a major inconvenience. Does anyone have any similar experiences or suggestions?