PS5 — Can't connect to EA servers on NHL 26 + Madden 26, all fixes tried
Hoping a CM or someone from the community team can help escalate this — I've burned through every troubleshooting step I can find and I'm out of options on my end.
Setup:
- Platform: PlayStation 5
- Games affected: Madden NFL 26 and NHL 26 (both fail identically)
- PS Plus: active
- Connection: Wi-Fi, working normally for everything else
Symptoms: Both Madden 26 and NHL 26 fail to connect to EA servers. The games launch fine and work in offline modes, but anything that requires EA server connection fails. PSN itself is working — every other app, game, and online service on my PS5 connects without issue. The problem is isolated to EA's services on these two titles.
What I've already tried:
- Full power cycle of PS5 (held power button until it shut down completely, unplugged 60+ seconds)
- Full power cycle of router (unplugged 60+ seconds, waited for full reboot)
- Manual DNS change on PS5 to 1.1.1.1 / 8.8.8.8
- Verified EA server status page — both titles show green
- Verified at ea.com → Account Settings → Connections that my PSN ID is correctly linked to my EA account
- Game restarts, console restarts, multiple attempts across the day
- Attempted to reach a live advisor via help.ea.com — NextStep bot loops without exposing a contact option for this topic
What I need: A backend account check, or confirmation that something's flagged on EA's side affecting my account specifically. Since both EA titles fail identically while everything else on my console works, this looks like an account- or service-side issue rather than something I can fix on my end.
EA Account email and PSN ID available via DM if a CM can pick this up.
Thanks in advance.
