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TartanTooth4's avatar
TartanTooth4
Newcomer
2 months ago

Stealth 500 headset connection issues in online gameplay on Xbox

I have a stealth 500 Xbox headset (that connects via usb Bluetooth to the console) and an Xbox series X. My headset works fine for other games, but NHL 26 (and 25) both recognize the headset as a controller connected to the lead profile. When I try to access online gameplay, such as in HUT, Online versus, or in queue for World of Chel in my club, I receive a message stating "lead profile required". And I either can't access the menu to search for a game, or the game registers no input from my controller. 

In NHL 25, I used to be able to workaround the issue by power cycling my game, my console and headset. At the very least, I used to be able to get into the game and then turn on my headset to force NHL to recognize my controller as the lead profile. This year, no amount of power cycling has worked. If I turn on my headset, even in the middle of a game in progress, NHL switches my controller to "2nd controller" and my headset is recognized as the lead profile. Turning my headset off doesn't fix the issue and I'm forced to idle until I am kicked from the game. 

Since I typically only play NHL in world of chel, with my brothers in an Xbox party, this is a major inconvenience. Does anyone have any similar experiences or suggestions? 

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there. The only fix I've known for this is what you did in NHL 25. Waiting to be in the game and then turning on the headset. Unfortunately, I don't know of any other workarounds. Just to be sure though, are the headset drivers up to date?

  • beyondnemesis's avatar
    beyondnemesis
    Newcomer
    29 days ago

    I have the same problem. In 25 I would turn the headphones on once in the game like at puck drop and it would fix the issue for as long as I would be in that game mode but now I have to do it every game and most of the time it does not work so I end up quitting a bunch of games in HUT and that’s very disappointing considering the game has had this issue for a long time  and other games olso like the show  have the same problem

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