Farm Merge Valley
I was in the process of Merging 5 GOLD/SILVER COINS of 2187 each next to my 4 stacks of cash when I reached Level 45 which resulted in the loss of 3 coins and nothing to show for it. Clearly, this is a glitch that needs to be addressed. When you spend money to buy Gems for Crystals and Energy it should be credited. I've let so many things go with losses so many times on various games. Is there any way of crediting my crystals and energy or giving my lost coins back? I have a screenshot after the fact if I need to submit that? Thank you for your prompt response.10Views0likes0Comments
Jigsaw Puzzle Hunter distortion
For the past week or so, when matching up the puzzle pieces in this game, they become so distorted I can hardly tell what they're supposed to be. Once I finally get them put together and drop them into the frame, they clear up and give a good picture. If it makes a difference, I'm using a Mac, macOS Tahoe 26.5.1, and using the Firefox browser.19Views0likes1CommentActive stylus does not function properly in games
I have not tried all games, but games such as Merge Academy and Farm Merge, using an active stylus on iPad Pro I cannot actually move any of the items. In farm merge I can tap the box to spawn an item, can tap finished jobs, but cannot interact with items otherwise. Can’t tap a toolbox or tree, tapping the buildings doesn’t work. Using my finger works as well as using a rubber tip stylus. I switched from rubber tip to active stylus because I kept having issues with smoothness of movement and having to tap repeatedly to get something to work (like spawning items in Merge) is this a me problem? I’m very sad that this isn’t working.Solitaire Home Story - Apple Devices
Why does this never load correctly?! It’s so frustrating. It just goes black with some random graphics showing. I’m so annoyed. This happens every single time I play for months. But the last week it literally won’t even let me play more than one game before doing it.44Views0likes2CommentsAds not loading
For the last 2 days, ads have frozen 2 seconds in and will not load, so games will not load. I have tried Crossword, Daily Sudoku, Spades, Spider Solitaire, Bingo. I have cleared the history and restarted the computer. No error message, just stuck. Mac OS Version 12.7.6. using Firefox 151.0.3 (up to date)
📱Pogo Game Loading: Troubleshooting Guide for Tablets and Phones
Why Browser‑Based Games Don't Always Load Smoothly Modern browser games are far more advanced than the simple "click and play" titles many of us remember. Today's games rely on powerful web technologies like HTML5 and WebGL, which depend on your browser, operating system, and network all working together perfectly. Phones and tablets are especially sensitive to how these pieces work together. Unlike computers, mobile devices have limited RAM, fixed internal storage, and aggressive memory management. When storage gets tight, even if there's some space left, the device can behave like it's choking. Mobile operating systems (iOS and Android) rely heavily on free space to function, not just to store files. They constantly need room for: Virtual memory → Used when RAM fills up App caching → Speeds up loading System updates → Require gigabytes of temporary space Background processes → Messaging, notifications, syncing When storage drops, the system starts cutting corners. Apps crash more often because they can't create temp files (browser error messages appear), games freeze or fail to load assets, web browsers corrupt cache/cookies because they can't write new data, and you may experience keyboard lag, touch lag, and animation stutter. Low storage increases the chance of corrupted cache, corrupted cookies, failed downloads, and broken updates. That's why games suddenly stop loading even though nothing else seems wrong. That's why structured troubleshooting matters. Browser‑based gaming pushes your device harder than everyday web browsing, and each Pogo game has its own unique mix of scripts, graphics, storage, and processing needs. When even one of those pieces conflicts with your device's current configuration, a single game can fail while others continue to run normally. Because browser components update often, even small changes behind the scenes can affect how a game loads or performs. A browser update, an OS update, or a new setting can quietly shift something and suddenly a game that worked yesterday may struggle today. This guide walks you through the steps that resolve the most common issues on tablets and phones, helping you get your games running smoothly again. Before You Begin — Start Here! Before diving into the full troubleshooting list, try these quick steps in order. These simple fixes resolve the majority of issues and take just a few minutes: Clear your browser cache and cookies: Old or corrupted data can block games from loading correctly. Chrome on Android and iPhone & iPad Firefox on Android Devices Firefox on iPad and iPhone Edge on Android and iPhones & iPads Update your Browser: Pogo games rely on the newest web technologies. iOS (Safari): Updates with iOS (Settings → General → Software Update) iOS (Chrome/Firefox): Update in the App Store Android (Chrome/Samsung Internet/Firefox): Update in Google Play Store Update your device (operating system aka OS): Outdated OS versions can lack compatibility with modern browser games. iOS: Settings → General → Software Update Android: Settings → System → System update (or Settings → About phone → System update) Log out of Pogo & fully restart your device: This clears stuck processes, memory issues, and login session problems that just closing the browser can't fix. Use a supported browser (or try a different one): Use Chrome try Edge, Use Safari try Chrome, etc. If these steps fix your problem, that's fantastic! If they don't, keep reading. What can cause one or multiple games not to load? There are several browser and device configuration settings that can affect a single game from loading because each game on Pogo is designed differently and requires its own individual resources, permissions, and loading processes. One or a few of these settings can affect how a game loads and displays: 📱Operating System, Settings & Memory: Excess Temporary Files: Too many leftover system files slow the device or cause memory conflicts during loading. Corrupted Browser Cache: The browser keeps trying to load broken or outdated game files instead of fresh ones. Corrupted Cookies: Login or game‑preference data becomes unreadable, blocking the game from initializing. Low RAM: The device doesn't have enough memory to load all game assets. Too many open Browser tabs: HTML5 games require significant memory, too many open tabs compete for the same resources and can prevent a game from loading correctly. Too many Apps running: Background apps consuming memory and processing power can interfere with game loading. Power saving mode / Low battery mode: When enabled, the device intentionally reduces CPU and GPU performance to conserve battery. This can cause games to load slowly, freeze, or fail to render correctly, even on devices that normally run Pogo without any issues. Device not meeting minimum requirements: A device that falls below these requirements may struggle to load games regardless of any troubleshooting steps taken. Outdated Browser: The browser can't understand newer game code, so the game never starts. OS updates changing Settings: Updates silently reset permissions or graphics options needed for the game. Outdated Operating System: An outdated OS may lack compatibility with modern browser game requirements. Insufficient storage space: Most modern browser‑based mobile games load and run with roughly 2–20 MB of data, depending on graphics and audio. ⚙️ Graphics & Display Outdated Graphics Drivers: For Mobile devices graphics drivers updates come for device updates - outdated device means outdated drivers. Hardware acceleration turned off: The browser can't use the GPU, so the game fails to render. WebGL disabled: Many games require WebGL to render graphics. Screen resolution or zoom settings: Incorrect zoom or display settings in your browser prevent the game from displaying correctly. Auto-rotate locked: Screen rotation locked in wrong orientation, some games require landscape mode. Reduce Motion enabled (iOS): Can affect how game animations load and display. 🌐 Network & Connection Weak Wi‑Fi signal: The connection drops while the game is loading assets. Router needing reboot: Overloaded router memory blocks or slows game data. Outdated Router firmware: Security or compatibility issues prevent game files from downloading. Bitrate / bandwidth limits: Some internet service providers, routers, or network configurations impose data rate limits that throttle the speed at which game assets can download. This can cause games to stall mid-load or never load at all. DNS issues: Game servers can't be reached due to DNS resolution failures, restarting your router or changing your DNS settings may help. VPN interference: VPN reroutes traffic, causing slowdowns or blocked regions. Mobile Data Restrictions: Cellular data may have limits or throttling that Wi‑Fi doesn't have. Data saver mode enabled: Blocks scripts or limits background data needed for game loading. Low Data Mode (iOS): Turns off background data and automatic updates, can block game loading. Airplane mode not reset: Network connections can get stuck, toggling Airplane mode can refresh the connection. A Pogo Player's Network Guide 🔒 Security & Firewall Firewall blocking game traffic: The firewall stops scripts or assets from reaching the browser. Antivirus blocking scripts: Antivirus flags game files as unsafe and stops them. Web‑protection features: These tools block the game's servers or required scripts. Content blockers (iOS): Safari content blockers or privacy apps may block game scripts. Ad blocking apps (Android): System-wide ad blockers may block game scripts. Screen Time Restrictions (iOS): Can block entire websites or specific games. iCloud Private Relay (iOS): Can interfere with game server connections. Google Play Protect (Android): May flag Pogo game assets, check your Play Protect settings and ensure Pogo is allowed rather than turning it off entirely. Make sure Pogo is on your Whitelist/Safelist and Check for updates on any Antivirus you may have installed. ⛓️💥 Browser Extensions & Settings Ad blockers: They block the scripts the game needs to run. Script‑blocking extensions: They prevent JavaScript from executing, so the game never loads. Privacy extensions: They block cookies or trackers required for login or game sessions. Pop‑up blockers: Stop the game window or loading screen from opening. JavaScript Disabled: Game cannot run at all without JavaScript. Third‑party cookies blocked: Login sessions break, preventing the game from starting. Browser features turned off: Autoplay, pop‑ups, or storage permissions block the game from starting. Local storage blocked: Browser security settings prevent the game from creating its save state, causing loading failures. Prevent Cross‑Site Tracking (iOS Safari): Blocks cookies needed for login sessions. Block All Cookies (iOS Safari): Prevents login from working. Safe Browsing (Android): May block game scripts. Mobile & Tablet Troubleshooting Steps by Platform 📱 iPad & iPhone Specific Steps Turn Off Privacy Settings (Most Common Fix!): Open Settings → Scroll down and tap Safari → Turn OFF: Prevent Cross‑Site Tracking → Turn OFF Block All Cookies → Turn OFF Block Pop‑ups → Turn OFF Close Settings and try your game again Clear Safari History and Website Data: Open Settings → Tap Safari → Tap Clear History and Website Data → Tap Clear History and Data Close Settings and close Safari completely (swipe up and swipe Safari away) Try your game again Clear Website Data Separately (More Thorough): Open Settings → Tap Safari → Tap Advanced → Tap Website Data → Tap Remove All Website Data This removes stored game data more thoroughly than the history clear above Close Settings and try your game again Check JavaScript is Enabled: Open Settings → Tap Safari → Tap Advanced (at bottom) → Make sure JavaScript is ON (green) If it was OFF, turn it ON and try your game again Check Background App Refresh: Open Settings → Tap General → Tap Background App Refresh → Make sure it is turned ON for Safari and Chrome This allows your browser to maintain connections while loading games If it was OFF, turn it ON and try your game again Check Screen Time Restrictions: Open Settings → Tap Screen Time → Tap Content & Privacy Restrictions → Tap Content Restrictions → Tap Web Content If "Limit Websites" or "Allowed Websites Only" is selected, add https://www.pogo.com to Allowed Websites Make sure pogo.com is NOT in Never Allow Turn Off Content Blockers: Open Settings → Tap Safari → Look for Content Blockers → Turn OFF all content blockers Close Settings and try your game again Turn Off VPN or Private Relay: Open Settings → Look for VPN near top → Tap and turn OFF Also: Tap your name at top → iCloud → Private Relay → Turn OFF Close Settings and try your game again Check Focus Mode: Open Settings → Tap Focus → Make sure no Focus mode is currently active Focus modes like Do Not Disturb can block scripts and connections needed for games If one is active, turn it OFF and try your game again Try Desktop Mode in Safari: Open Safari and go to Pogo.com → Tap the AA icon in top‑left → Choose Request Desktop Website The page will reload in desktop mode — try your game again Check Storage Space: Open Settings → Tap General → Tap iPhone Storage → Check available space If less than 1–2 GB free, delete some apps, photos, or videos Enable Reduce Motion (Some Games Perform Better): Open Settings → Tap Accessibility → Tap Motion → Turn Reduce Motion ON Try your game, then turn it back OFF if needed 🤖 Android Specific Steps Turn Off Battery Optimization: Settings → Apps → Your browser → Battery → Select "Unrestricted" or "Don't optimize" This prevents the browser from being put to sleep in the background Check JavaScript is Enabled: Open Chrome → Tap the three dots ⋮ → Settings → Site Settings → JavaScript → Make sure it is ON If it was OFF, turn it ON and try your game again Check Pop-ups and Redirects: Open Chrome → Tap the three dots ⋮ → Settings → Site Settings → Pop-ups and redirects → Make sure it is set to Allowed Close Settings and try your game again Allow Third Party Cookies: Open Chrome → Tap the three dots ⋮ → Settings → Privacy and Security → Third party cookies → Select Allow third party cookies Close Settings and try your game again Clear Browser Cache and Data: Open Chrome → Tap the three dots ⋮ → History → Clear browsing data → Select All time → Clear data Close Chrome completely and try your game again Turn Off VPN: Settings → Network & Internet → VPN → Disconnect any active VPN Close Settings and try your game again Check Storage Space: Settings → Storage → Check available space If less than 1–2 GB free, delete some apps, photos, or videos to free up space Turn Off Data Saver: Settings → Network & Internet → Data Saver → Turn OFF Close Settings and try your game again Allow Background Data: Settings → Apps → Your browser → Mobile data → Turn ON "Allow background data usage" Check Google Play Protect: Open Google Play Store → Tap profile icon → Play Protect → If Pogo is being flagged, tap the three dots ⋮ → Settings → Add Pogo as an allowed app rather than turning Play Protect off entirely Try Desktop Mode in Chrome: Open Chrome and go to Pogo.com → Tap the three dots ⋮ → Tap Request Desktop Site The page will reload in desktop mode — try your game again Disable Extensions or Ad Blockers: Open Chrome → Tap the three dots ⋮ → Extensions → Disable any active ad blockers or privacy extensions Close Settings and try your game again 🔄 Display & Touch Issues Check Auto-Rotate: iOS: Control Center → Tap rotation lock icon (should be red/off) Android: Quick Settings → Auto-rotate → Turn ON Some games require landscape mode and won't load properly in portrait Rotate During Loading Screen: If game doesn't rotate properly, try rotating your device while the loading screen is active Some games need to be in landscape mode from the start Check Touch Sensitivity: Screen protectors or cases can interfere with touch Try removing case temporarily to test Clean screen if touch is unresponsive Authoritative Sites for Help For device-specific or browser-specific guidance, visit the official support pages below: Chrome on Android and iPhone & iPad: Chrome Support Firefox on Android Devices: Firefox Android Support Firefox on iPad and iPhone: Firefox iOS Support Edge on Android and iPhones & iPads: Edge Support iOS (iPhone/iPad): Apple Support Android: Google Android Help Special Note Users on iOS 15 or earlier or Android 8 or earlier may experience persistent loading or performance issues. These operating systems lack many of the modern web technologies required by today’s browser‑based games, so troubleshooting alone may not fully resolve the problem. This is no one's fault. Technology moves fast and what worked perfectly yesterday may need a little attention today. Every update to your browser, device or operating system is designed to improve our experience but sometimes creates a temporary conflict that structured troubleshooting can resolve. Making it all the way through this guide means something, you have just earned your Novice Browser Troubleshooter Badge (metaphorically)🤗🏅Check out the Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users for more knowledge! Still Having Issues? Contact EA Help directly anytime, for FREE private assistance → Pogo – Official EA Help support Report a Problem on Pogo - Complete Guide Pogo Troubleshooting Guide New to the EA Forums? Start here! Thank you for being part of the Pogo Community, keep showing kindness to one another. Together, We Create Positive Play!175Views0likes0Comments
Farm Merge Valley
I was in the process of Merging 5 GOLD/SILVER COINS of 2187 each next to my 4 stacks of cash when I reached Level 45 which resulted in the loss of 3 coins and nothing to show for it. Clearly, this is a glitch that needs to be addressed. When you spend money to buy Gems for Crystals and Energy it should be credited. I've let so many things go with losses so many times on various games. Is there any way of crediting my crystals and energy or giving my lost coins back? I have a screenshot after the fact if I need to submit that? Thank you for your prompt response.Jigsaw Puzzle Hunter distortion
For the past week or so, when matching up the puzzle pieces in this game, they become so distorted I can hardly tell what they're supposed to be. Once I finally get them put together and drop them into the frame, they clear up and give a good picture. If it makes a difference, I'm using a Mac, macOS Tahoe 26.5.1, and using the Firefox browser.Active stylus does not function properly in games
I have not tried all games, but games such as Merge Academy and Farm Merge, using an active stylus on iPad Pro I cannot actually move any of the items. In farm merge I can tap the box to spawn an item, can tap finished jobs, but cannot interact with items otherwise. Can’t tap a toolbox or tree, tapping the buildings doesn’t work. Using my finger works as well as using a rubber tip stylus. I switched from rubber tip to active stylus because I kept having issues with smoothness of movement and having to tap repeatedly to get something to work (like spawning items in Merge) is this a me problem? I’m very sad that this isn’t working.Solitaire Home Story - Apple Devices
Why does this never load correctly?! It’s so frustrating. It just goes black with some random graphics showing. I’m so annoyed. This happens every single time I play for months. But the last week it literally won’t even let me play more than one game before doing it.
Ads not loading
For the last 2 days, ads have frozen 2 seconds in and will not load, so games will not load. I have tried Crossword, Daily Sudoku, Spades, Spider Solitaire, Bingo. I have cleared the history and restarted the computer. No error message, just stuck. Mac OS Version 12.7.6. using Firefox 151.0.3 (up to date)
