Worst experience ever in FC26， got a false ban for almost 1 week and no response
Now, due to EA's false ban, my game has been suspended for almost a week. There has been no compensation for the in-game rewards and Game Pass EXP lost during this period. I have appealed this ban, but EA's response and handling have been extremely slow. Most critically, contacting their customer support has been completely ineffective. What's more, after buying FIFA for so many years—from FIFA to FC—and always being a rule-abiding player all this time, I am now wrongly labeled a cheater, and the process is so slow. I simply cannot accept such unfair and unjust treatment. I don't mind if the system sometimes falsely bans players—it's for the health of the game environment. The real issue is that problems need to be resolved quickly. EA offers no compensation, drags its feet on handling issues, and contacting support only makes you angrier. Support always tells you to wait, and if you ask too much, they say it's "not their team to deal with this ." What's the point of such support then? The appeal process is completely one-sided—it's like begging EA like a clown to unban you. This entire process is a joke in 2025.
Refund Request!!!!!!!!!!!!!!!!
Dear EA Sports Customer Support Team, As a loyal fan of the EA Sports FC franchise for over a decade, I am deeply disappointed to write this complaint about EA Sports FC 26. The severe input delay in online modes has made the game unplayable, undermining the quality I’ve come to expect from your titles. Given my long-standing support for your products, I am compelled to request a full refund for my purchase. Since FC 26’s release, I’ve encountered persistent input lag in online modes like Division Rivals, Champs, and Ultimate Team. My commands for passes, shots, and player switches often register with a half-second delay or fail entirely, rendering competitive gameplay frustrating and unfair. This isn’t a one-off issue; I’ve tested the game on a stable 500mbps wired connection with a high-end PC, yet the problem persists. Online communities on Reddit, EA Forums, and X echo my experience. A Reddit thread with over 600 upvotes described input delay on PC worsening mid-match, with temporary fixes like pausing and unpausing pointing to a netcode or synchronization flaw. Another user on EA Forums called the gameplay “sluggish,” noting delays of up to two seconds in online matches despite robust internet. These reports mirror my struggles, where players feel unresponsive, and actions like dribbling or defending become chaotic. I’ve tried every suggested fix—reinstalling the game, clearing caches, disabling crossplay, adjusting FPS caps, and switching between DirectX 11 and 12—but the lag remains. On X, @aa9skillz posted on December 24, 2025, slamming the game’s “dog **bleep**” responsiveness and AI, reflecting widespread player frustration. A Reddit user with an RTX 4070 Ti and Ryzen 9 processor reported identical issues, suggesting the problem lies in FC 26’s engine, server architecture, or forced DirectX 12 implementation. Many players suspect EA’s servers buckle under peak-time loads, a recurring issue that feels neglected year after year. As someone who has purchased every FIFA and FC title since 2010, spent countless hours building Ultimate Team squads, and even invested in in-game purchases, I feel let down. The input delay destroys the competitive integrity of FC 26, making my investment of time and money feel wasted. This technical failure is unacceptable for a flagship title from EA, and I cannot continue playing in this state. I demand a full refund for my purchase of FC 26 and urge EA to address these issues transparently with a timeline for fixes. Please process my refund promptly and confirm receipt of this complaint. I hope EA takes swift action to restore the trust of long-time players like me. Sincerely, MokerWhy is the efficiency for handling unban cases so low? This is unacceptable.
The Ultimate Team mode only has about a 7-month lifespan each year. If every ban takes this long to handle, what justifies players spending money on FC Points or the Premium Pass? I can understand that the TOS team handles cases manually and may not be fast, but you should at least set a time limit for each case, right? Since EA doesn't compensate for losses during false bans, you should at least improve the TOS team's efficiency. I submitted my case on Dec. 12 and waited until Christmas without a single reply. Don't give me excuses about a high volume of banned players and claim the TOS team is doing their best. For a UT mode with a 7-month life, what's the point if it takes you a month to unban me? If a player gets banned during Team of the Year, their UT year effectively ends 4 months early. And then they're supposed to foolishly spend another $100 on your next game? Do you really think players have no temper and are all brain-dead? EA, you are truly a disgusting company. The TOS team is an incompetent department.Glitched packs
So a few days ago I opened a Holiday cheer pack (200k, 1000FP) and although the description of the pack says that it should contain 30 cards rated at least 83 ovr with few of them being 85 or above, I received players rated 75-86… I saw Matt’s vid on Yt, but my concern is that EA have not posted anything regarding this issue. So i am asking , is there any progress with this problem, are we getting the compensation soon, or should we wait until the event ends…?Missing Champs Reward Pack
I finished Champs this last weekend and earned the winter wildcards guarantee pack, which I didn’t open. It is now missing from the my packs section of the store. I can’t remember the other packs that I earned from champs so they may be missing as well. Obviously a lot of time and effort was put into earning those packs so to have them vanish from my packs is not acceptable. Especially given the rewards are abysmal on this game and the never ending list of other bugs/issues. What can be done to get me my earned packs back?
Fix it or lose it
What's Wrong with This Game? - Pack Luck Sucks: Rivals is rushed, and rewards across all modes barely hit the minimum. The game pushes us to drop a fortune on store packs just to get anything decent—like we didn't already pay for it. - Unresponsive Gameplay & Server Issues: Constant lag, servers disconnecting mid-match. EA, keep this up and I'm out—already hunting for a better game. - Annoying AI Defending: It's overly aggressive and unrealistic. - Ridiculous Physics: Every match, shots hit the post or crossbar at least once (often more). Passes veer off in random directions. Player switching? Lucky if it even responds. - Dumb Attacker Movement: Players abandon open pockets of space and run straight into marked defenders. - Player Lock: The absolute worst mechanic ever in a football game. All of this is 10x worse in FUT Champs that's why I quit that mode entirely. You’ve tuned the game like everyone’s a pro, forcing casual players to cheese glitches and broken mechanics to compete. It kills the fun. With all the money pouring in, how does EA make it worse every single year? EA_MioEA_Edu will someone in EA respond enjoy your vacations everyone
Pack 3 joueurs TOTW 84+ avec des Or Rares
Bonjour J’ai fait 12-3 en FUT Champions et j’ai récupéré ainsi le pack 3 joueurs TOTW 84+. Quand je l’ai ouvert j’ai récupéré 3 joueurs or rares alors que j’aurai dû bénéficier des joueurs de la promo TOTW14. J’ai l’impression d’être le seul à avoir été touché par ce bug.
