Softlock Megathread [Last Updated: 12/05/2026]
Hello, fellow skaters! We continue to see reports of players getting soflocked at various points. The old thread has more than 9005 comments, and sometimes it is difficult for the team to organise and spot new issues within all the reports. That's why we have decided to open a new megathread to work on the most recent softlock issues. If you are softlocked, please provide the following information: Platform Mission/Challenge? If Mission, what step in the Mission? Can you describe how you got stuck and provide some screenshots? Username you're playing with (Gamertag, PSN ID, or EA ID - no emails. We'll assume it's the account you're posting with as well.) Please be as thorough as you can when sharing your information, as this will help the team investigate and help unstuck other players in the future. Also, in order to keep you informed, we will update this thread every week with the number of players we have unlocked. We will include a description of the issue we worked on. If you have been unlocked, please let us know. If you haven't been unlocked, please bear with us, we are working on it. __________________________________________________________________ Week [May Mon 11th - May Fri 15th] Gullcrest Village remains locked after completing more goals than required: Players unlocked: 79 Market Mile remains locked after completing more goals than required: Players unlocked: 35 Softlocked at "Transition Skating 101" mission: Players unlocked: 409 Various mission progression issues: Players unlocked: 399 Total player unlocked: 922
Infinite Loading/Black Screen After Returning to Marker or Completing Challenges
Platform: PC, PS5 (platform-independent) Description: Since Season 3, returning to the session marker (D-Pad up) occasionally causes the game to freeze on either the loading screen or a completely black screen. This happens approximately 1–2 times per hour. Same thing when completing challenges. The screen does not resolve, and the only way to recover is to force close the game (Alt + F4 on PC). Additional Details: The game continues running in the background. You can hear other players, and matches (e.g., OTL) continue without your participation. Occurs on both PC and PS5. Attached: video recording showing the issue. Steps to Reproduce: Play the game normally. Return to the session marker using D-Pad up or finish a challenge. Occasionally, the loading screen will freeze or go black. Frequency: 1–2 times per hour Impact: Prevents gameplay and requires forced shutdown.
Huge frames drop and stutter on PC
Since the 05/12 update the game becomes increasingly choppy and it's unplayable after a while (~15-20 minutes of free play). It happens both on Grom and San Van. The problem persists after game restart (as soon as i enter the game), but a pc reboot "resets" the issue until it happens again. The game was running fine before this update.
Translation error: Weekly tasks in Japanese (Season 3, Week 10)
I found mistranslated title in the weekly task. In English : "Score 500pts near other Skaters (0 / 15)" In Japanese : "他のプレイヤーとセッションしよう！(0 / 15)" it means "Session with other players! (0 / 15)". If I translate it : "他のスケーターの近くで500ptsのスコアを決める (0 / 15)"
Friend can't join party from a different server.
Since the Season 3 update we've been having trouble creating parties when each of us are on different servers. When you try to join you get the following message: "You don't currently have access to this location and are unable to join this party." It seems like the Isle of Grom permission check is triggering even if we're both in San Van, we're only able to party up when we can see eachother on the same server, we both have access to Grom. Before it used to migrate the person joining the party to the host's server. Happening on PC with crossplay disabled.Opening social tab causes permanent graphical bug
If I open the social tab it causes permanent graphical errors in the rest of the game. While looking at the map there will be dots all over the place, sometimes also a box in the middle showing my skaters midsection. Makes using the map almost impossible. Also shows up when returning to a spot by pressing up on the d-pad. changing graphics settings returns it to normal.
