friends can't see in any of the games, can't send invites to group/lobbies
After being banned for 7 days, when the suspension got lifted none of my friends are able to see me in the ea connect overlay, they cant invite me to their lobbies/groups and they can't accept my invites too. Removing and re-adding them did not solve the issue, after numerous tries of contacting the ''support'' team they are absolutely clueless and keep copy-pasting that I am banned even though it expired and I am able to play. Now I can't even create another ticket, it says "This issue isn't supported by advisors". Can anyone competent take care of this?
Impossible to connect the App to discord.
Now i have tried on the app, and on the account manager in the website. I tried running the app as administrator, i tried clearing the app cache. It always says "something went wrong" and wants me to try again, but its always the same result. The window pops up to link the account to my discord through the EA App on my desktop, but i can't click link, I spam the link button nothing happens, and as soon i minimize the window it just says "something went wrong" without even specifying what went wrong. Idk if this only happens for me or if its some type of bug.
Last name being censored
I'm attempting to change my EA ID from "Colonel-Bolk1995" to "VK_Colonel-Bolk" however my last name gets flagged for something i have no idea of. Therefor unable to be used. It is my real life last name and i have been known in and outside of EA games and others as "Bolk". I prefer to keep using my last name as my gaming name. What can i do? *Picture below*EA App Side Bar Isn't Loading
Hello. I have been having this issue for about 2-3 months now. Whenever I log in to the EA App, the side bar that has my profile and my online/offline status does not load but stays grey. This would not be an issue, accept that this stops me from accessing online features in my games as it reads my account as offline. I have tried to restart the app, used the app recovery, and uninstalling/reinstalling it. Uninstalling/reinstalling helped for about 3 hours where the side bar loaded and I was able to access my games online features. However, after that, it went dark again and has not loaded since. To clarify, the EA app itself isn't offline (it does not have the "you're in offline mode" page). I have a stable Wi-Fi connection, so I know that is not the issue either. I have tried every other troubleshooting tip I have found and nothing has worked as a long term solution. This is starting to really annoy me and I hope that someone here might be able to help. TIA
Not receiving pre order or deluxe edition DLC
I pre ordered the deluxe edition of Dragon Age the Veilgaurd and have still not received my DLC. It just does not show up in the game. This has been happening since the release of the game in November last year. Does anyone have any idea how this can be fixed? It shows here but does not show up in the game at all. I've completed the game and still nothing.My old Account Hacked/Stolen - Changed Email & Login
I created a new account for Discussion and denounced this email. He is a hacker. causing my account to be banned and I can't borrow this account. It blocks email loans. Please help me. If you are an EA employee, please message me in your inbox (don't talk to me with AI)
EA Avatar Not Uploading
For some reason i am not able to upload a custom EA avatar to replace my avatar from the gallery. I have no idea why i can't and other users can. There should be an option to "choose from gallery" and to "upload custom image" but the option to upload is just gone. Please help. Any suggestions are appreciated.Custom Avatar not Working
I can't upload an image to replace my avatar. I am going into the EA app clicking on "My Profile" then clicking on "Manage". It will then take me to the Account Management web page. When I click on the little pencil button next to my avatar the only option that comes up is "Choose from gallery". There is no "Upload Image" option.
