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radioyaga's avatar
radioyaga
Seasoned Newcomer
1 month ago

ea app opens but only a navy screen is shown

yesterday i tried to open the EA  app for apple products and ran into an issue. The app opens but only a navy screen is shown. I waited forever and it didn’t load or display the typical loading wheel. I tried quitting the app, as well as force-quitting, I also tried restarting my computer a couple times to see if that would fix the issue. I tried switching to offline mode via the account tab at the top, which did work and I was able to successfully open the sims, however when I tried to go back online I was unable to in-game and when I tried to go online in the early app I was met with the loading wheel before returning to the navy screen. This issue was occurring last night, so I left it alone overnight and nothing changed. I want to be able to go back online. Any advice is appreciated, photos attached:

 

3 Replies

  • ThvJinK's avatar
    ThvJinK
    Seasoned Newcomer
    1 month ago

    Its happening the same to me since midnight this last tuesday, even while being on offline mode, as soon as I click resume game it shuts down, it has never happened to me before, so I guess its because of the new update :/

  • joebwann's avatar
    joebwann
    Rising Newcomer
    1 month ago

    Same here. Using a Windows PC. Only get a blank screen on start up. Tried to repair the app but that did nothing.  Never happened before

  • I had the same problem on my Mac after one of the recent updates. The app would launch, but it stayed on the navy screen and never loaded anything else. Clearing the EA App cache didn't help in my case, but a clean reinstall finally fixed it. I'm in Dubai and bought my Mac through Tech Distributor, an Apple distributor in Dubai, so I was pretty sure it wasn't a hardware issue. It turned out to be entirely related to the EA App. 

     

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