Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Companion app & web transfer market error
Hi I ’ve recently received a notification (Switch 2) that I’ve been invited to the transfer market on the companion app. However, when completing any action within the transfer market I get the error: “Sorry an error has occurred while trying to complete your search. Please try again in a moment “ It has been a day and I’ve yet use the market successfully. Thanks
Looking For Other EA SPORTS FC™ 26 Gamers To Play With - Post Here
Hey all, there are quite a lot of users out there looking for other EA SPORTS FC™ 26 gamers to play with, and to make things a little easier I thought it would be a good idea to have a super thread where you can all find one another. I've found from past experience that the best thing to do when looking for others to play with is to share a little info as there is nothing worse than finding someone to play with only to discover that they are on the other side of the world and that your 8pm is their 5am. With that in mind it can be helpful to include the following info when posting: Username: Platform: Location/Time Zone: Game Mode: DarkoAi your face on your career player
Hey just a quick one to the Ea sports community. How cool is it in career modes you see your players name in the squad then as a substitute then in the starting eleven. The you make your player look as much like you as can. But it's just always a generic look. Imagine you could use AI and have your face loaded onto your avatar player so all the photo shot and boxed photos are actual you. Imagine getting subbed on and when the pop up photos of the interchanging players are shown and your face is on your avatar wouldn't that be awesome EA please look into this Lawrence
Juke, fake, wiggle dribble glitch defenders...fake and unrealistic.
Defending is near impossible against short or ridiculously quick players. They just press buttons back and forth back and forth like little meth head junkies on drugs and it glitches the defenders almost every single time. Everyone is purposefully selecting short girls and fast short guys specifically to glitch defending. It is just disgusting to watch. This game is despicable and absolutely disgusting to watch let alone play. Developers should literally be ashamed of the physics in this game. The ball rebounding off the cross bar and posts right back to the original shooter is so commonplace it defies logic and the physics of reality. Absolute embarrassment to the game of futbol. Shameful and literally not fun. Can not even play a half without just getting frustrated from so many errors in positioning of the ai to the movement of your own players and the nerfing of skill dependent on the ratings of opponents. Staff in here don't care and claim they speak to the developers and the company but it is obvious they are a complete separate department with no standing in game development. While the actual company uses these forums as a way to not have to account for their actions to their fans by eliminating the ability to contact anyone other than on a forum and hope you get a response that will be purely for theater.FC26
EA have a lot of problems right now. Goalkeepers: Firstly, the far reach playstyle on goalkeepers never activates. Also, they make some insane saves then let in some easy goals. Walkouts: on a switch or switch 2, the pack walkouts have stopped working. Please fix this. world tour silver superstars: please bring back Evos for them, it makes the game more funGameplay Feedback – Tackling Mechanics
Hello EA Sports FC Team, I’d like to provide some direct feedback regarding gameplay. Currently, when a defender commits to a tackle and completely misses, they are able to recover and attempt another tackle almost instantly with the same player. This reduces the reward for successful dribbling and feels unrealistic. A missed tackle should carry a stronger penalty or recovery delay to better reflect real football and improve skill-based gameplay. At times, the gameplay can feel less responsive to player input, especially in high-intensity moments. It can feel like I’m playing against the game itself rather than purely competing against the opponent, which can be frustrating. Please consider: Adding a longer recovery time after missed tackles Rewarding successful dribbling more consistently Improving overall responsiveness and balance so outcomes better reflect player skill I believe these changes would greatly improve fairness, realism, and overall player experience. Thank you for your time and consideration.The Journey Mode
Is it just me or was the Journey Mode one of the best modes EA gave us to enjoy offline. I want to see more of that in EAFC 27. I loved a story mode of Alex Hunter. Why this time do this as him trying to be a manager with the retired players or maybe doing charity games. I just want to see more modes like this which are fun and you can chill with and no intense stress like UTFC 26 on Switch 2 is frustrating
Hi everyone, I recently bought FC 26 for switch 2, I have to say that I really enjoy playing the game but there are some things that make it frustrating. I cannot access the market because I need to play rush matches but there are NO players playing and it's literally impossible, I mean really impossible. Also it's disappointing that switch 2 is alone and not able to cross play with other consoles, it'll solve the rush matchmaking problem. The interface is often lagging and 30 fps in both docked and portable mode is also disappointing. I mean the game is nice I really enjoy it but I find myself disappointed by this things, I hope that in the future or in FC 27 this things will be addressed. For the rush matchmaking PLEASE make it rivals or squad battles cause it's impossible. Thanks to everyone that took time to read my post.
