How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.Missing Heirloom Shards
Note : This is a re-upload. For context at the time of the pack opening I was not at my 500 pack pity limit, and I am not sure whether my pity has reset or not due to the pack. I opened a pack and got the red beams, which, as far as I know, guarantees heirloom shards. However, before the pack finished opening, my game froze while the beams were still present, and crashed. Upon re-launching the game, I checked the shop and I had no heirloom shards. Please tell me there is a way to fix this, and if this resets my pity. And before you ask, I have repeatedly relaunched my game, even re-installed apex, and nothing.
Apex legends matchmaking not working after getting unbanned
Here's the same text without bullet points: Before posting here, I went through pretty much every troubleshooting step I could find, but nothing has fixed the issue. I've restarted my PS5 multiple times, completely closed and restarted Apex Legends, power cycled my router/modem, and confirmed my internet connection is stable. I've also reinstalled Apex Legends, switched between multiple different data centers (Frankfurt, Amsterdam, London, etc.), and tried matchmaking in every available playlist, including Battle Royale, Ranked, Mixtape, and Firing Range. I've tried queueing solo, verified that my EA account is correctly linked to my PlayStation account, and waited 5–7 days after my account was unbanned in case the changes needed time to propagate. Despite all of these troubleshooting steps, the issue is exactly the same. I can log into the game normally, access the lobby, customize my legends, and play the Training mode without any problems. However, every other mode gets stuck in matchmaking indefinitely. Battle Royale, Ranked, Mixtape, and even Firing Range never load into a game. In normal playlists, the player count doesn't appear at all, and in Firing Range it only briefly shows 1–3 players before never loading. At this point, I'm fairly confident this isn't a console, network, or installation issue. Since the problem only started after my account was unbanned, it seems more likely that my account still has some backend matchmaking restriction or wasn't fully restored after the ban was lifted. Has anyone else experienced this after being unbanned, or does anyone know if there's another account-side check that EA Support can perform?rank aura not working in game
this current season and last season when i use the rank back bling that displays current rank in lobby for me it shows correct but for others in lobby or in a game it shows rookie, ive hit diamond twice in a row and im still running around with a rookie badge, any fixes?
