Account was reset out of no where
I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve been playing since Season 3. So needless to say, I’ve lost all my legend skins, gun skins, emotes, heirlooms, EVERYTHING. Is there any one to actually talk to about this to get my account back to what it ACTUALLY SHOULD BE?!
Purchase issue - packs disappeared.
Purchased $100 worth of apex coins and bought 100 apex packs just to click “open 50 packs” and the packs did not open as well as my 10,000 coins disappeared. Please fix this issue or i would like to be refunded my $100 and will be quitting the games. [CM - Edited to remove screenshot with purchase info]packet loss
not sure who is having this issue I'm on pc and my buddy is on console but since the launch of the new season Apex has just ran very poorly I have great internet my ping never jumps way up but I get the packet loss icons in the top right. its so bad trying to play and rank up when I can barely even move around I've been loosing rp and my patients with this game they need to fix there sh*t, I just want to want have fun and rank up with my friends but between this issue and all the cheaters its hard to even do so. i know im not the only one that has this issue either ive watched streamers playing and the game just start bugging out on them so this is to EA and RESPAWN FIX YOUR GODDAMN GAME or you guys just loose more more people that play your gameFor Anyone wondering how to get in touch with a real person via EA NextStep
Holy ****. It was so hard to get to talk to a live and real human being in the support chat. EA NextStep sucks. For everyone wondering how I finally came in contact with a real human being via live support: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ go to this, and scroll all the way down. Click on the button "Contact us" and then you'll be redirected to the AI agent. <removed> it DOES NOT matter that you initially contacted support for not being able to login into your account. It's just a way to get in contact with a real human being. Now you can just start explaining to them your real issue. Hope this helps you guys! [CM - Edited misinformation]50 Pack Apex Bundle Solution Incoming?
Hello everyone, I just reported, which seems like an ongoing issue with opening the 50 pack bundle on Apex. After sometime explaining to the agent my issue “I bought the 50 pack bundle on Apex using apex coins I bought and when I went to open the all 50 packs. I was given an error message stating there was a server issue. I tried repeating opening the packs but I was given the same error over and over again, so I restarted the game and when I opened the game I was missing all the 50 packs, missing the apex coins I bought the packs with and missing the legend tokens I used to “upgrade” the packs.” I also explained to the agent that the spark bonus for opening packs didn’t increase or in this case didn’t fill up which indicates no pack were actually open. Ultimately, my agent sent this message “To check on this further we will report this problem to our team here, after collecting similar case examples from other players, this will be escalated to the Studio team for investigation.” I urge you to continue to report this issue and if you know anyone else that has a similar issue to report the problem to support as well, so we can resolve this issue and get back the stuff we paid/earned.Ranked Lag
Every time I play ranked my packet loss is insane. It only happens in ranked games and it’s become unplayable. It makes very frustrated because every time I hop on I lose RP because I’m lagging so bad. This only happens on ranked servers after I test it on regular games and mixtape. Pleaseeeeee help how do I fix this!?Missing Ranked Badges
Hey guys, I've been struggling since the cross progression to get this fixed and it has been very disheartening to see famous Streamers regain their lost badges (ie. ImperialHal) yet I have yet to get any help. I've sent in 5 tickets to get some assistance on this and I need some outside help. I achieved Apex Predator in Season 3, 4, 5, and 7 and my account still has the charms and trails for those seasons. I DO NOT have the badges that go with them, and even the rank leaderboard drop down says that I was "bronze". I worked very hard to get that rank and spend thousands of hours grinding ranked. I really would just like the badges that I earned back and would be so grateful for any help that I can get. Thank you Ay LookApex Packs Missing
I just purchased $50 worth of apex coins like and hour ago. Which I also upgraded with 75,000 worth of legend tokens. I went to open 50 packs and it gave me an error message. I restarted the game and logged back in and I didnt receive any new content. I know for a fact I didn’t receive anything because my spark bonus didn’t even move. Anybody else have this problem.