How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
No heirloom after opening packs
So when the heirlooms first came out and i got one i havent got one since. Ive opened well over 500 packs, either they were bought or they came from game not including the event stuff. I truly dont know what to do regarding this or whom im supposed to talk to i just want some shards. [CM - Edited title for clarity]Apex legends controller issue
Hello, I have been experiencing a controller input issue in Apex Legends with my original EA account. The problem originally occurred on my Xbox, where my aim felt inconsistent, my movement felt different, and my camera drifted when Look Deadzone was set to None. I tested multiple controllers, but the issue remained. Recently, I started playing on PC. I tested the exact same controller on another EA account using the same computer, and everything worked perfectly. However, after linking my original Xbox EA account to my new Steam account, the exact same problems returned. This makes me suspect that something may be wrong with my original EA account or its Apex Legends configuration. Could you please investigate whether there are any account-specific settings or configuration issues affecting my controller input? Thank you for your help.I lost my progress on my original apex account
Okay I originally played on Xbox and the later went on to play on pc. I made a new ea account when I got my pc not knowing I could just link my steam account to the one with my Xbox account on it. Then cross progression was announced and the day before the update I saw a video saying to. Link my steam account or Xbox account I don’t remember at this point to the opposite account that didn’t have it. I did so waited for the next day got home updated and none of my progress from the Xbox account was on the new account. I’ve tried talking to customer support they couldn’t help me much. I think it I’m not mistaken I waited and switched the account back to original idk at this point. But I have my steam and Xbox account on the same account right now I still have all the stuff from the steam account but I was also told that the progress is linked to the account and that I should only have the stuff from my steam account because of how I went about it. But I have the original bundles you could purchase like the one with the mirage skin and the gun and the one pay to win flatline skin with the bones on the side. I’m just confused because why do I only have those cosmetics and not the others I spent a lot of money on. I want to try linking the steam account back to the account it was on but idk what will happen can someone please help I feel so stupid and I just want to be able to access both accounts.
linking my apex account
I'm having issues linking my apex account to my steam account i had never had this issue until now my apex account was originally made on Xbox i then bought a pc years later linked my account to my steam account and never had an issue until now recently i loaded up old my Xbox loaded up apex played for like 5 minutes then turned off the Xbox decided to load my pc back up and was met with a your account is registered on another console so i loaded up my console deleted the game refreshed apex on my pc and still had the same issue so i decided to use another steam account i have to log into my apex account on it once logged into it the i was hit with the same message that my apex account was linked to a different console so i was annoyed tried to re login with my apex account on my main steam account only to be met with a linking limit now I'm out of my main apex account and I'm annoyed what can i do now i don't want to use the ea app as i don't like it and prefer steam and have to now wait till august 2027 to re link my account🤦♂️Missing content | Account gone?
I have come back to Apex Legends after many years to find what I believe to be cross progression choosing a PC profile over my original Xbox profile during a forced merge. My Xbox profile Was level 500+, had heirlooms, tons of cosmetics, and achievements. I double verified that it indeed is the right profile. I have been simply told "There is nothing we can do it about it." So I should just simply accept this loss due to being inactive at the time? I have screenshots of my account, records of every purchase / transaction that was made, and more data than that. Is there no way to get my old Xbox account back to the original state or get compensated? I have the transaction number every purchase if that helps.Original Xbox Apex Progression Missing — Requesting Further Investigation
I recently returned to Apex Legends after several years away, only to discover that my original Xbox progression and inventory were missing. I believe something went wrong during the 2023 Cross Progression merge. My concern is that the progression associated with my original Xbox profile may have been excluded from the merge, while a much newer PC profile was used instead. My original Xbox account was: - Level 500+ - Had both Wattson's and Rampart's heirlooms. - Had numerous cosmetics and other unlocked content. - Had years of gameplay statistics and achievements. I have independently verified that this is the original Xbox profile I am trying to recover. I also have historical gameplay recordings showing me actively using both heirlooms, with my Xbox username visible. I've contacted EA Support multiple times and have essentially been told that there is nothing they can do. Am I simply expected to accept losing years of progression and purchases because I wasn't actively playing when Cross Progression was introduced? I have substantial documentation supporting my account history, including: - Historical screenshots of my original Apex profile and statistics. - Gameplay recordings showing my previously owned heirlooms. - Microsoft purchase histories and transaction IDs. - Amazon purchase confirmations for additional Apex Coins and content. - Historical EA account emails and previous support case records. Microsoft alone has documented $2,034.85 in Apex Coin purchases, not including additional purchases made through Amazon and other sources. I also have historical EA Support case #94257998 from November 2021, relating to an earlier account-linking issue that I was able to resolve at the time. I am not simply asking for someone to look at my current account and tell me what is currently linked. I want to know whether EA can investigate the historical account associations and determine what happened to my original progression. My questions are: 1. Can my original Xbox progression be restored to its previous state? 2. Can EA investigate whether the original progression was excluded, overwritten, or associated with another EA account during Cross Progression? 3. Can this be escalated to a team with access to historical account-linking and game-data records? 4. If recovery is genuinely impossible, is there any alternative remedy or compensation process available for the purchases and content I've lost access to? I understand that account recovery may not always be possible. However, given the amount of documentation I have, the history of my account, and the significant amount of money invested in Apex, I would appreciate something more substantial than being told there is nothing that can be done. I have the transaction IDs and supporting evidence available and can provide them through an appropriate, secure support channel. I would genuinely appreciate guidance from someone who can help get this investigated further.$2000 Account gone?
I recently returned to Apex Legends after several years away, only to discover that my original Xbox progression and inventory were missing. I believe something went wrong during the 2023 Cross Progression merge. My concern is that the progression associated with my original Xbox profile may have been excluded from the merge, while a much newer PC profile was used instead. My original Xbox account was: - Level 500+ - Had both Wattson's and Rampart's heirlooms. - Had numerous cosmetics and other unlocked content. - Had years of gameplay statistics and achievements. I have independently verified that this is the original Xbox profile I am trying to recover. I also have historical gameplay recordings showing me actively using both heirlooms, with my Xbox username visible. I've contacted EA Support multiple times and have essentially been told that there is nothing they can do. Am I simply expected to accept losing years of progression and purchases because I wasn't actively playing when Cross Progression was introduced? I have substantial documentation supporting my account history, including: - Historical screenshots of my original Apex profile and statistics. - Gameplay recordings showing my previously owned heirlooms. - Microsoft purchase histories and transaction IDs. - Amazon purchase confirmations for additional Apex Coins and content. - Historical EA account emails and previous support case records. Microsoft alone has documented $2,034.85 in Apex Coin purchases, not including additional purchases made through Amazon and other sources. I also have historical EA Support case #94257998 from November 2021, relating to an earlier account-linking issue that I was able to resolve at the time. I am not simply asking for someone to look at my current account and tell me what is currently linked. I want to know whether EA can investigate the historical account associations and determine what happened to my original progression. My questions are: 1. Can my original Xbox progression be restored to its previous state? 2. Can EA investigate whether the original progression was excluded, overwritten, or associated with another EA account during Cross Progression? 3. Can this be escalated to a team with access to historical account-linking and game-data records? 4. If recovery is genuinely impossible, is there any alternative remedy or compensation process available for the purchases and content I've lost access to? I understand that account recovery may not always be possible. However, given the amount of documentation I have, the history of my account, and the significant amount of money invested in Apex, I would appreciate something more substantial than being told there is nothing that can be done. I have the transaction IDs and supporting evidence available and can provide them through an appropriate, secure support channel. I would genuinely appreciate guidance from someone who can help get this investigated further.$2000 account from 2021-2023 gone
I recently returned to Apex Legends after several years away, only to discover that my original Xbox progression and inventory were missing. I believe something went wrong during the 2023 Cross Progression merge. My concern is that the progression associated with my original Xbox profile may have been excluded from the merge, while a much newer PC profile was used instead. My original Xbox account was: - Level 500+ - Had both Wattson's and Rampart's heirlooms. - Had numerous cosmetics and other unlocked content. - Had years of gameplay statistics and achievements. I have independently verified that this is the original Xbox profile I am trying to recover. I also have historical gameplay recordings showing me actively using both heirlooms, with my Xbox username visible. I've contacted EA Support multiple times and have essentially been told that there is nothing they can do. Am I simply expected to accept losing years of progression and purchases because I wasn't actively playing when Cross Progression was introduced? I have substantial documentation supporting my account history, including: - Historical screenshots of my original Apex profile and statistics. - Gameplay recordings showing my previously owned heirlooms. - Microsoft purchase histories and transaction IDs. - Amazon purchase confirmations for additional Apex Coins and content. - Historical EA account emails and previous support case records. Microsoft alone has documented $2,034.85 in Apex Coin purchases, not including additional purchases made through Amazon and other sources. I also have historical EA Support case #94257998 from November 2021, relating to an earlier account-linking issue that I was able to resolve at the time. I am not simply asking for someone to look at my current account and tell me what is currently linked. I want to know whether EA can investigate the historical account associations and determine what happened to my original progression. My questions are: 1. Can my original Xbox progression be restored to its previous state? 2. Can EA investigate whether the original progression was excluded, overwritten, or associated with another EA account during Cross Progression? 3. Can this be escalated to a team with access to historical account-linking and game-data records? 4. If recovery is genuinely impossible, is there any alternative remedy or compensation process available for the purchases and content I've lost access to? I understand that account recovery may not always be possible. However, given the amount of documentation I have, the history of my account, and the significant amount of money invested in Apex, I would appreciate something more substantial than being told there is nothing that can be done. I have the transaction IDs and supporting evidence available and can provide them through an appropriate, secure support channel. I would genuinely appreciate guidance from someone who can help get this investigated further.Case #255841399 Portal Timestamp Bug (Day 27 Follow-Up for @EA_QueenBee )
Hello Community Managers, I am following up directly on the advice EA_QueenBee gave me 21 days ago regarding my open ticket (Case #255841399), as it has now reached 27 days (nearly triple the stated 10-day SLA) and appears to have a technical portal bug on EA Help. - Game: Apex Legends (Launched via Steam, AppID: 1172470) - Account / EA ID: reggarfyt (reggarf) - Case Number: #255841399 - Date Created: October 03, 2026 (6:22 AM) - Current Status: Stuck on "New" (27 Days Elapsed) Summary of Technical Issue & Diagnostics Submitted: 1. Followed CM Queue Instructions: On Oct 9, EA_QueenBee advised me that ToS reviews take up to 10 days and warned me not to reopen the ticket. However, whenever the EA Help status page was checked, the portal glitched and overwrote the status timestamp to "New" (e.g., showing Created Oct 3, 2026, but Status: New On Oct 26, 2026)[cite: 1]. I have completely stopped loading the case page so the timer stops resetting. Please do not merge this into the general megathread, as I am not asking for a ban review on the forums. Because it has been 27 days since October 3, could EA_QueenBee or another Community Manager please check Case #255841399 internally (just as you offered to check for another player in my previous thread) to confirm what my actual backend queue status says and ensure the ticket is not stuck in a dead routing loop? Thank you for your time and assistance.
