How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
Pred Rank Reward Missing
I believe I met the requirements to maintain Pred rank on Xbox. However, when I checked my rewards, I had received the Master badge instead of the Predator badge. Could you please check whether my final rank on Xbox was correctly recorded as Predator and investigate why I did not receive the Predator badge?Accounts merged
My Dad and I played apex until about season 7, and we wanted to start playing again. We find out that pur accounts have been merged and we cannot play together. We both play on xbox under different emails, and we havent lost any of our heirlooms or stats, but we are seeing what the team can do to help us considering the fact that we have no way to play together as of now. Everytime we try to log on together. We get the message *this profile is already logged in on another device* despite the two accounts having been made under seperate emails. Any thoughts or ways we can fix this?Unable to do anything (Xbox)
Whenever I load up the game none of my tabs load and neither will my currencies. Additionally the background and currency loading animations will freeze and unfreeze from time to time. I cannot queue into games and I’ll just end up sitting there forever. I get at the start of loading into the lobby sometimes it’ll do this and usually last about like 10 seconds or so for everything to load properly. But now it’s just perpetually stuck on loading my currencies and tabs and I can’t do a thing. The longest I’ve waited was about 30 minutes for nothing to happen and just gave up. No matter when I load up the game or even if I restart my Xbox nothing works. Other games work on my console so I’m not sure what’s happening. I haven’t been able to play on Xbox with my friends in a couple weeks because of thisNo heirloom after opening packs
So when the heirlooms first came out and i got one i havent got one since. Ive opened well over 500 packs, either they were bought or they came from game not including the event stuff. I truly dont know what to do regarding this or whom im supposed to talk to i just want some shards. [CM - Edited title for clarity]Apex legends controller issue
Hello, I have been experiencing a controller input issue in Apex Legends with my original EA account. The problem originally occurred on my Xbox, where my aim felt inconsistent, my movement felt different, and my camera drifted when Look Deadzone was set to None. I tested multiple controllers, but the issue remained. Recently, I started playing on PC. I tested the exact same controller on another EA account using the same computer, and everything worked perfectly. However, after linking my original Xbox EA account to my new Steam account, the exact same problems returned. This makes me suspect that something may be wrong with my original EA account or its Apex Legends configuration. Could you please investigate whether there are any account-specific settings or configuration issues affecting my controller input? Thank you for your help.
linking my apex account
I'm having issues linking my apex account to my steam account i had never had this issue until now my apex account was originally made on Xbox i then bought a pc years later linked my account to my steam account and never had an issue until now recently i loaded up old my Xbox loaded up apex played for like 5 minutes then turned off the Xbox decided to load my pc back up and was met with a your account is registered on another console so i loaded up my console deleted the game refreshed apex on my pc and still had the same issue so i decided to use another steam account i have to log into my apex account on it once logged into it the i was hit with the same message that my apex account was linked to a different console so i was annoyed tried to re login with my apex account on my main steam account only to be met with a linking limit now I'm out of my main apex account and I'm annoyed what can i do now i don't want to use the ea app as i don't like it and prefer steam and have to now wait till august 2027 to re link my account🤦♂️
