What to do if your Apex Legends account got banned or suspended
Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more info. If you have a ban or suspension and you want more info or to appeal, you will need to reach out via EA Help. If you wish to appeal a ban, please take the steps in this article: EA Account locks, bans, and suspensions explainedSolved169KViews52likes1155Commentspacket loss
not sure who is having this issue I'm on pc and my buddy is on console but since the launch of the new season Apex has just ran very poorly I have great internet my ping never jumps way up but I get the packet loss icons in the top right. its so bad trying to play and rank up when I can barely even move around I've been loosing rp and my patients with this game they need to fix there sh*t, I just want to want have fun and rank up with my friends but between this issue and all the cheaters its hard to even do so. i know im not the only one that has this issue either ive watched streamers playing and the game just start bugging out on them so this is to EA and RESPAWN FIX YOUR GODDAMN GAME or you guys just loose more more people that play your game43Views0likes1CommentPurchase issue - Apex packs disappeared when opening
Purchased $100 worth of apex coins and bought 100 apex packs just to click “open 50 packs” and the packs did not open as well as my 10,000 coins disappeared. Please fix this issue or i would like to be refunded my $100 and will be quitting the games. [CM - Edited to remove screenshot with purchase info]Solved91Views1like3CommentsHow to contact live chat without signing in
I need help because i cant login to my EA account. I remember my password and ID but when I press login, it sent a verification code to an email account I do not have access to anymore. Apparently EA's favorite thing to do when asked this question is to ghost people, which makes recovering hijacked accounts pretty much impossible, which doesn't help considering I got logged out randomly.31Views0likes1CommentAccount was reset out of no where
I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve been playing since Season 3. So needless to say, I’ve lost all my legend skins, gun skins, emotes, heirlooms, EVERYTHING. Is there any one to actually talk to about this to get my account back to what it ACTUALLY SHOULD BE?!110Views0likes6CommentsFor Anyone wondering how to get in touch with a real person via EA NextStep
Holy ****. It was so hard to get to talk to a live and real human being in the support chat. EA NextStep sucks. For everyone wondering how I finally came in contact with a real human being via live support: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ go to this, and scroll all the way down. Click on the button "Contact us" and then you'll be redirected to the AI agent. <removed> it DOES NOT matter that you initially contacted support for not being able to login into your account. It's just a way to get in contact with a real human being. Now you can just start explaining to them your real issue. Hope this helps you guys! [CM - Edited misinformation]89Views0likes1Comment