How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
ME Servers
Dear EA team, I live in the UAE and I used to play the game on ME servers with about 30ms ping, the ME servers have been down for like 6 months now, Im forced to play ap or eu servers with +120-150ms ping and with packet loss some times I’m actually thinking about quitting the game because in this movement-heavy game there is no place for people with high ping. please fix ME servers or make a new one close to us because we are having a really bad experience.Apex runs poorly only on my main account
Hi, I’m having a performance issue that only affects my main Apex Legends account. I play on Xbox One. My main account used to run normally, but recently the game has become noticeably slow and less responsive, especially during fights. Performance Display shows around 50-55 FPS, about 80 ms latency, 0 packet loss and 0 choke. I tested my alternate Apex account on the exact same Xbox One, internet connection, display, and gameplay settings. The alternate account runs normally and feels smooth. Because the hardware, connection, display and settings are the same, the issue appears to be specific to my main account. Could this be related to account/profile data, server routing, or a backend issue? Has anyone experienced something similar? I would appreciate any advice or troubleshooting suggestions.Packet loss server Europe-central1
Hello guys, since June of this years from one day to another i'm experiencing packet loss on xbox series S in apex mostly in ranked but did also happen on pubs and firing range.The game freeze for 3 to 6 seconds and it happen at least 1 time during the game. I tryed every possible settings to fix this and finally changed my ISP to a better performance gaming oriented one, but the problem is still happening, i have a screenshot of the game during packet loss and session id. Please help me with this issues. Thanks.Ranked-only packet loss. ISP is xfinity, located in New Jersey.
I’m experiencing inconsistent packet loss in Apex Legends ranked on PC via the EA app. What’s happening: Packet loss occurs only in ranked It happens across all data centers The issue is inconsistent/intermittent Other online games are not affected Troubleshooting already done: Checked multiple Apex data centers Ran packetloss tests on my internet while experiencing packetloss in game and packetloss test shows 0 packetloss, despite what is happening in game spoke with ISP and there are no issues on their end Issue still persists Result: This appears to be a ranked-specific Apex issue, not a problem with my ISP, home network, or a single data center.
