How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.Apex legends ranked bug
I was playing and then out of nowhere I was lagging really bad and it’s not my issue because I’m fine on every other pvp shooter game I have ever played then I get kicked out of the game for “abandoning the game” and I lost 96 points this isn’t the first time this has happened either please respond soon I am interested in what the issue isRanked RP not working properly
So I was 80 something RP away from ranking up to platinum 3 when I got 2nd place in a match and it gave me 186RP for the match. The RP started going up and I made it to about 80RP before it put me in plat 3. But then it just stayed at zero as the counter continued to display my RP i received. I should've been around 80 points into plat 3. So I was cheated out of RP in the next rank. The very next game I lost 33RP and it immediately dropped me back down to plat 4 and says im 33rp away from getting to plat 3 again. Can I get that RP back that I was cheated?Missing Heirloom Shards
Note : This is a re-upload. For context at the time of the pack opening I was not at my 500 pack pity limit, and I am not sure whether my pity has reset or not due to the pack. I opened a pack and got the red beams, which, as far as I know, guarantees heirloom shards. However, before the pack finished opening, my game froze while the beams were still present, and crashed. Upon re-launching the game, I checked the shop and I had no heirloom shards. Please tell me there is a way to fix this, and if this resets my pity. And before you ask, I have repeatedly relaunched my game, even re-installed apex, and nothing.
