Re: Pogo Slots Quest2/Line Bet Bug

Hey there, @hazeleyesgir70. I'm just checking in. Do you remember approximately when you earned Quest Cards 2 and 5? It would help a lot with tracking this down.

Arrenai 🐱

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No i do not remember ☹️ but i got quest 8 Apr 5th and rank 10 Apr 27th. Still on rank 11 Thankyou for any help. 🙂 Hazeleyesgirl70

Thanks for the update, @hazeleyesgir70.

Unfortunately, they're not tied to Quest Card 8 or your rank. However, if you completed Quest Card 2, the game award badge for completing it should be in your profile. If you can find the game award badge and let me know what date it shows, I can forward it on to the team.

Thanks,

Arrenai 🐱

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I had to of finished it to progress/finish quest 8 and for the view spot to now be empty (attached pics 1st post)

If what you are saying is that i somehow completed quest 8 before completing quest 2 and 5,  there would still be a glitch in the game as i know have nothing under the view panel to be able to achieve quest 2 n 5 which means my amount to bet cannot go up. I'm almost to rank 12 now.

Hey there, @hazeleyesgir70.

Perhaps if you remember how you completed Quest Card 2, was it by standard playing the reels or did you buy out the card with Gems?

Arrenai 🐱

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Yes, In that case then there should be a disclaimer that if you spend gems to finish you will not progress, instead youll be wasting gems that were purchased

Hey there, @hazeleyesgir70.

If you buy it out with Gems, it will still grant the rewards, as well as a game award badge. Do you know what day you may have bought it out with? It should display on the game award badge, or in your Gems transaction history.

Arrenai 🐱

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sorry late getting back. there was 3 on april 5th 

Hey there, @hazeleyesgir70.

I took a look and it appears they were for a different quest card than Quest Card 2. Do you remember how you completed Quest Card 2, which is the one that would grant the first line bet increase?

Arrenai 🐱

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under gem transactions there is quite a few with codes that I don't understand that do not say for what game can you not see how I finished quest 2??. you just keep answering my replies with another question are you repair or just another player like me. obviously since this has been going on since the game came out I do not remember, that's why im here. if you LOOK at the pictures in first post you see there is an obvious problem either way. because if I do not have the ability to play for said missing quests how do I get them?? I would of finished quest 2 before quest 8 award

Hey there, @hazeleyesgir70.

I'm an employee, but I'm trying to narrow down when you earned Quest Card 2. The date you gave me in April has Pogo Slots information but share which tier that they refer to. I can't give details, as this is a public forum, however you should be able to reference which tier from the information provided. If you can find them for Tier 2, then that's what we're looking for.

Arrenai 🐱

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I cannot give you anymore information as under account it says,,"description not available" for 3/4s of my purchases.

Is there not away to reset my slots game as im stil showing the same as the

two pictures I attached to the first comment a month ago.

 does not look like im going to get unstuck from bet 1 since it is still blank ie: cannot play forward nothing there.

If there is something I am not understanding please pm my inbox in here

says four completed here  -->

Guess wont be fixed?

Hey there, @hazeleyesgir70.

I went ahead and sent this additional information up to the Pogo team, who is currently investigating the issue. I don't have any updates just yet, but I will let you know as soon as I hear something.

Arrenai 🐱

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2 .5 months later , now on rank 16

and quest card 12

and still only able to bet 1 line aka 30.

Starting to think no one is looking into this

Hey there, @hazeleyesgir70.

I did get a small update, which I have DM'd to you. Thank you for your patience and understanding.

Arrenai 🐱

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I am having this problem too.  Niles emerge done on 12/24/20.  But have NO idea when card 2 was done.  How do I get this fixed for me?  This trouble with Pogo games is starting to get to me.  Hard to find help.