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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Re: SLOW GAMES "FIX"

Hey there, @manda52p.

When you do chrome://gpu or edge://gpu (depending on your browser), does it have any AMD errors? Often times there's a separate link to update the drivers there if there's a new driver available.

If you'd like, you can post your GPU results here and I can take a look.

Arrenai 🐱


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6 Replies

  • manda52p's avatar
    manda52p
    5 years ago
    Hope you can see this right, had to copy and paste, please help me
    Graphics Feature Status
    Canvas: Software only, hardware acceleration unavailable
    Compositing: Software only. Hardware acceleration disabled
    Multiple Raster Threads: Enabled
    Out-of-process Rasterization: Disabled
    OpenGL: Disabled
    Hardware Protected Video Decode: Disabled
    Rasterization: Software only. Hardware acceleration disabled
    Skia Renderer: Enabled
    Video Decode: Software only. Hardware acceleration disabled
    Vulkan: Disabled
    WebGL: Software only, hardware acceleration unavailable
    WebGL2: Software only, hardware acceleration unavailable
    Problems Detected
    Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    Disabled Features: gpu_compositing
    Version Information
    Data exported 2020-10-24T15:44:15.316Z
    Chrome version Chrome/86.0.4240.111
    Operating system Windows NT 6.3.9600
    Software rendering list URL https://chromium.googlesource.com/chromium/src/+/b8c36128a06ebad76af51591bfec980224db5522/gpu/config/software_rendering_list.json
    Driver bug list URL https://chromium.googlesource.com/chromium/src/+/b8c36128a06ebad76af51591bfec980224db5522/gpu/config/gpu_driver_bug_list.json
    ANGLE commit id 8fe030942169
    2D graphics backend Skia/86 b939c288f3d6479d88d1444fafbe7441d11348aa
    Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
    Driver Information
    Initialization time 452
    In-process GPU false
    Passthrough Command Decoder false
    Sandboxed true
    GPU0 VENDOR= 0x1002, DEVICE=0x9830, SUBSYS=0x2b0b103c, REV=0, LUID={0,326056791}
    GPU1 VENDOR= 0x1414, DEVICE=0x008c, LUID={0,35535}
    Optimus false
    AMD switchable false
    Desktop compositing Aero Glass
    Direct composition false
    Supports overlays false
    YUY2 overlay support NONE
    NV12 overlay support NONE
    BGRA8 overlay support NONE
    RGB10A2 overlay support NONE
    Diagonal Monitor Size of \\.\DISPLAY4 21.9"
    Driver D3D12 feature level Not supported
    Driver Vulkan API version Not supported
    Driver vendor
    Driver version 8.17.10.1254
    GPU CUDA compute capability major version 0
    Pixel shader version 3.00
    Vertex shader version 3.00
    Max. MSAA samples 4
    Machine model name
    Machine model version
    GL_VENDOR Google Inc.
    GL_RENDERER Google SwiftShader
    GL_VERSION OpenGL ES 3.0 SwiftShader 4.1.0.7
    GL_EXTENSIONS GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
    Disabled Extensions
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct rendering version unknown
    Reset notification strategy 0x0000
    GPU process crash count 0
    gfx::BufferFormats supported for allocation and texturing R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported
    Compositor Information
    Tile Update Mode One-copy
    Partial Raster Enabled
    GpuMemoryBuffers Status
    R_8 Software only
    R_16 Software only
    RG_88 Software only
    BGR_565 Software only
    RGBA_4444 Software only
    RGBX_8888 GPU_READ, SCANOUT
    RGBA_8888 GPU_READ, SCANOUT
    BGRX_8888 Software only
    BGRA_1010102 Software only
    RGBA_1010102 Software only
    BGRA_8888 Software only
    RGBA_F16 Software only
    YVU_420 Software only
    YUV_420_BIPLANAR Software only
    P010 Software only
    Display(s) Information
    Info Display[2480450848] bounds=[0,0 1280x720], workarea=[0,0 1280x683], scale=1.5, rotation=0, panel_rotation=0 internal.
    Color space (sRGB/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/no-alpha) BGRX_8888
    Color space (sRGB/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (sRGB/alpha) BGRA_8888
    Color space (WCG/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/no-alpha) BGRX_8888
    Color space (WCG/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (WCG/alpha) BGRA_8888
    Color space (HDR/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/no-alpha) BGRX_8888
    Color space (HDR/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
    Buffer format (HDR/alpha) BGRA_8888
    SDR white level in nits 80
    Bits per color component 8
    Bits per pixel 24
    Refresh Rate in Hz 60
    Video Acceleration Information
    Encode h264 baseline 0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 main 0x0 to 1920x1088 pixels, and/or 30.000 fps
    Encode h264 high 0x0 to 1920x1088 pixels, and/or 30.000 fps
    Vulkan Information
    Device Performance Information
    Total Physical Memory (Gb) 7
    Total Disk Space (Gb) 919
    Hardware Concurrency 4
    System Commit Limit (Gb) 8
    D3D11 Feature Level Unknown
    Has Discrete GPU unknown
    Software Rendering Yes
    Diagnostics
    0
    b3DAccelerationEnabled true
    b3DAccelerationExists true
    bAGPEnabled true
    bAGPExistenceValid true
    bAGPExists true
    bCanRenderWindow true
    bDDAccelerationEnabled true
    bDriverBeta false
    bDriverDebug false
    bDriverSigned false
    bDriverSignedValid false
    bNoHardware false
    dwBpp 32
    dwDDIVersion 11
    dwHeight 1080
    dwRefreshRate 60
    dwWHQLLevel 0
    dwWidth 1920
    iAdapter 0
    lDriverSize 1312896
    lMiniVddSize 0
    szAGPStatusEnglish Enabled
    szAGPStatusLocalized Enabled
    szChipType AMD Radeon HD 8400 (0x9830)
    szD3DStatusEnglish Enabled
    szD3DStatusLocalized Enabled
    szDACType Internal DAC(400MHz)
    szDDIVersionEnglish 11.1
    szDDIVersionLocalized 11.1
    szDDStatusEnglish Enabled
    szDDStatusLocalized Enabled
    szDXVAHDEnglish Not Supported
    szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    szDescription AMD Radeon HD 8400
    szDeviceId 0x9830
    szDeviceIdentifier {D7B71EE2-DB70-11CF-6A77-010BBEC2C535}
    szDeviceName \\.\DISPLAY4
    szDisplayMemoryEnglish 4081 MB
    szDisplayMemoryLocalized 4081 MB
    szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz)
    szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz)
    szDriverAssemblyVersion 13.301.1001.0
    szDriverAttributes Final Retail
    szDriverDateEnglish 1/27/2014 04:22:32
    szDriverDateLocalized 1/27/2014 4:22:32 AM
    szDriverLanguageEnglish English
    szDriverLanguageLocalized English
    szDriverModelEnglish WDDM 1.3
    szDriverModelLocalized WDDM 1.3
    szDriverName aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    szDriverNodeStrongName oem15.inf:cb0ae4148c0daace:ati2mtag_Kabini_Mobile:13.301.1001.0😛ci\ven_1002&dev_9830&subsys_2b0b103c
    szDriverSignDate
    szDriverVersion 8.17.0010.1254
    szKeyDeviceID Enum\PCI\VEN_1002&DEV_9830&SUBSYS_2B0B103C&REV_00
    szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{D94A7019-0281-4AA7-AEFD-CC1C00D557E6}\0000
    szManufacturer Advanced Micro Devices, Inc.
    szMiniVdd n/a
    szMiniVddDateEnglish n/a
    szMiniVddDateLocalized n/a
    szMonitorMaxRes
    szMonitorName Generic PnP Monitor
    szNotesEnglish No problems found.
    szNotesLocalized No problems found.
    szOverlayEnglish Not Supported
    szRankOfInstalledDriver 00DA0001
    szRegHelpText
    szRevision
    szRevisionId 0x0000
    szSubSysId 0x2B0B103C
    szTestResultD3D7English Not run
    szTestResultD3D7Localized Not run
    szTestResultD3D8English Not run
    szTestResultD3D8Localized Not run
    szTestResultD3D9English Not run
    szTestResultD3D9Localized Not run
    szTestResultDDEnglish Not run
    szTestResultDDLocalized Not run
    szVdd n/a
    szVendorId 0x1002
    Driver Information for Hardware GPU
    Initialization time 0
    In-process GPU false
    Passthrough Command Decoder false
    Sandboxed false
    GPU0 VENDOR= 0x1002, DEVICE=0x9830, SUBSYS=0x2b0b103c, REV=0, LUID={0,326056791}
    GPU1 VENDOR= 0x1414, DEVICE=0x008c, LUID={0,35535}
    Optimus false
    AMD switchable false
    Desktop compositing Aero Glass
    Direct composition false
    Supports overlays false
    YUY2 overlay support NONE
    NV12 overlay support NONE
    BGRA8 overlay support NONE
    RGB10A2 overlay support NONE
    Diagonal Monitor Size of \\.\DISPLAY4 21.9"
    Driver D3D12 feature level Not supported
    Driver Vulkan API version Not supported
    Driver vendor
    Driver version 8.17.10.1254
    GPU CUDA compute capability major version 0
    Pixel shader version
    Vertex shader version
    Max. MSAA samples
    Machine model name
    Machine model version
    GL_VENDOR
    GL_RENDERER
    GL_VERSION
    GL_EXTENSIONS
    Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_MESA_framebuffer_flip_y
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct rendering version unknown
    Reset notification strategy 0x0000
    GPU process crash count 0
    gfx::BufferFormats supported for allocation and texturing R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported
    Graphics Feature Status for Hardware GPU
    Canvas: Software only, hardware acceleration unavailable
    Compositing: Software only. Hardware acceleration disabled
    Multiple Raster Threads: Enabled
    Out-of-process Rasterization: Disabled
    OpenGL: Unavailable
    Hardware Protected Video Decode: Unavailable
    Rasterization: Unavailable
    Skia Renderer: Enabled
    Video Decode: Unavailable
    Vulkan: Disabled
    WebGL: Unavailable
    WebGL2: Unavailable
    Driver Bug Workarounds for Hardware GPU
    clear_uniforms_before_first_program_use
    decode_encode_srgb_for_generatemipmap
    disable_accelerated_vp8_decode
    disable_accelerated_vp9_decode
    disable_delayed_copy_nv12
    disable_direct_composition
    disable_direct_composition_video_overlays
    disable_discard_framebuffer
    disable_dxgi_zero_copy_video
    disable_nv12_dxgi_video
    disable_nv12_dynamic_textures
    disable_vp_scaling
    exit_on_context_lost
    limit_d3d11_video_decoder_to_11_0
    scalarize_vec_and_mat_constructor_args
    use_empty_video_hdr_metadata
    disabled_extension_GL_KHR_blend_equation_advanced
    disabled_extension_GL_KHR_blend_equation_advanced_coherent
    disabled_extension_GL_MESA_framebuffer_flip_y
    Problems Detected for Hardware GPU
    GPU rasterization should only be enabled on NVIDIA and Intel and AMD RX-R2 GPUs with DX11+ or any GPU using ANGLE's GL backend.: 1047002
    Disabled Features: gpu_rasterization
    Protected video decoding with swap chain is for certain Intel and AMD GPUs on Windows: 1093625
    Disabled Features: protected_video_decode
    8.17.10.* AMD drivers are buggy: 298968, 1069262
    Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
    Please update your graphics driver via this link
    Some drivers are unable to reset the D3D device in the GPU process sandbox
    Applied Workarounds: exit_on_context_lost
    Clear uniforms before first program use on all platforms: 124764, 349137
    Applied Workarounds: clear_uniforms_before_first_program_use
    Always rewrite vec/mat constructors to be consistent: 398694
    Applied Workarounds: scalarize_vec_and_mat_constructor_args
    Framebuffer discarding can hurt performance on non-tilers: 570897
    Applied Workarounds: disable_discard_framebuffer
    Direct composition flashes black initially on Win <10: 588588
    Applied Workarounds: disable_direct_composition
    Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
    Applied Workarounds: disable_dxgi_zero_copy_video
    Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
    Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
    Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
    Applied Workarounds: decode_encode_srgb_for_generatemipmap
    Zero-copy DXGI video hangs or displays incorrect colors on older AMD drivers: 623029, 1025427
    Applied Workarounds: disable_dxgi_zero_copy_video
    NV12 DXGI video displays incorrect colors on older AMD drivers: 644293
    Applied Workarounds: disable_nv12_dxgi_video
    VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
    Applied Workarounds: disable_accelerated_vp9_decode, disable_accelerated_vp8_decode
    Delayed copy NV12 causes crashes on GPU main thread when DXVA video decoder runs on another thread: 983787
    Applied Workarounds: disable_delayed_copy_nv12
    Don't use video processor scaling on non-Intel, non-NVIDIA GPUs.: 993233
    Applied Workarounds: disable_vp_scaling
    Disable GL_MESA_framebuffer_flip_y for desktop GL: 964010
    Applied Workarounds: disable(GL_MESA_framebuffer_flip_y)
    Hardware overlays fail to work on older AMD drivers: 932879, 1025427
    Applied Workarounds: disable_direct_composition_video_overlays
    dynamic textures fail to work on AMD GPUs: 1029855, 1050666
    Applied Workarounds: disable_nv12_dynamic_textures
    Limit D3D11VideoDecoder to 11.0 due to crashes on AMD: 1012464
    Applied Workarounds: limit_d3d11_video_decoder_to_11_0
    Send empty video hdr metadata due to crashes on AMD: 1045586
    Applied Workarounds: use_empty_video_hdr_metadata
    VP8 decoding crashes before Windows 10 Fall Creators Update.: 1094840
    Applied Workarounds: disable_accelerated_vp8_decode
    Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    Disabled Features: gpu_compositing
    Log Messages
    GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
    GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @manda52p and @Player_63ovec3t.

    Your GPU reports both appear to have a section that links to new drivers for you, although the link itself poofed in the cut and paste. Can you look up your report again in-browser and give the driver links under this section a try?

    8.17.10.* AMD drivers are buggy: 298968, 1069262
    Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
    Please update your graphics driver via this link

    Please keep in mind that adjusting the flags is a workaround rather than a fix, as the flags can be overwritten by Chrome or Edge on a future update. For this reason, adjusting the flags is not supported.

    Arrenai 🐱


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  • manda52p's avatar
    manda52p
    5 years ago

    I have updated my driver under Device Manager and this link.   I am still having this problem.   Seems worse everyday

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @manda52p.

    When you rerun the GPU report, does it still show the same error?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @manda52p. I'm just checking in. Do you still get the same error under the GPU report?

    Arrenai 🐱


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    Was your issue resolved by a great post? 🙌 Accept as Solution

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