Re: Game not recognizing Xbox controller input - VR

Hi @Gunship43, 

Are you launching the game through Steam, or do you use Origin? 

/Kent

Hi, I'm launching from Steam - I posted all of the details including specs and dxdiag in a separate bug report under my own username:

https://answers.ea.com/t5/Bug-Reports/Game-not-detecting-XBox-One-controller-in-VR-Mode/m-p/10209125

@Gunship43 

Got it, thanks! Have you had a chance to try starting up your PC in a Clean Boot before launching the game to see if that makes any difference at all? That way if there's something else running in the background that could be interfering with the controller that might help to get around it. 

You can find more details on how to set up a Clean Boot over at the EA Help website. Please let me know how that goes once you've had the chance to give it a try. Thank you!

/Kent

Hi, tried the clean boot but that had no effect. Same issue. I also realized that the game isn't accepting input from either the XBox controller or the Keyboard in VR Mode until I left click with the mouse (on anything), then it starts accepting keyboard input (random since I can't see with the VR headset on) then I can move the controller for it to switch to the controller input.

@Gunship43 

Hmm, that's really strange. 

Can you try something else for me when you have a chance? Open up your controller settings in Steam and go to General Controller Settings. If there is an active configuration there for Xbox controllers can you try unchecking it to see if that makes a difference? 

Let me know how it goes when you have the chance to give it a shot. Thanks!

/Kent

Thank you! That sort of worked. I now have control of both kb & xbox controller immediately on game startup and I'm able to select options from the menu. However there's no game audio in the VR headset at first - I still have to left click with the mouse to get the audio output to the headset. That may have always been the case and I just didn't notice as I was more focused on trying to get the controller to work. It's as if I have to select the game by clicking with the mouse to let it know to output sound to the VR headset. It's an improvement though. Also, minor issue is controller bindings are not ideal with the config unchecked.

@Gunship43 

Hmm, that sounds like something might be taking focus away from the game until you click on it to give it focus in Windows. Which VR headset are you using? 

/Kent

I'm using the Valve Index - video output to the headset seems ok, I can see the game startup splash-screens and clips and the game menus come up in the headset, just the audio isn't there until I left click with the mouse.

@Gunship43 

Very odd. This only happens if you're playing in VR? The same thing doesn't happen if you launch the game without the headset? 

/Kent

I know right? Very weird. Yes - only in VR and only this game. If I launch the game non-VR, then sound outputs immediately on startup to my main speakers as expected. I've noticed if Steam VR is already running when I launch the game - for example if I play another game, quit that and then launch SW Squadrons directly from the Steam VR environment, then the problem does not occur. audio is output to the VR headset as soon as the game starts launching - music plays for the Lucasarts splash screen and the startup video clips. I guess I could just try starting steam VR before starting the game.

@Gunship43 

Hmmm, I see. Were you able to test that out? If Steam VR is already running before you launch the game there aren't any audio issues? 

/Kent

Yes - confirmed, if Steam VR is already running then no audio issues.

@Gunship43 

Really strange, thanks for testing! I'll pass this along for a look. 

/Kent