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Azakius's avatar
Azakius
8 years ago

EA Access Trial Not Working On Xbox One

Hi,

I've been told to come here by EA Help on Twitter.

I'm unable to launch my EA Access trial of Battlefront 2. I played it for about 5 minutes before closing it down and letting it finish it's install but now when I go to open it, I get the "Do you own this game" error pop up and the trial won't launch.

The game was closed properly, not just left in the background so I haven't used all my time.

Was told to come here because it seems this is effecting a fair few people, not just myself.

I've tried uninstalled EA Access, uninstalling and reinstalling the game and removing my Xbox account from my system. None of this worked.

Thanks

Dan

3 Replies

  • SaltyT3xan's avatar
    SaltyT3xan
    8 years ago

    My friend in Birmingham, UK is having issues w/ EA Access also. It appears Xbox Live is having an outage in Europe and some parts of US. EA Access Hub app on Xbox is showing he does not have a subscription but when you go into the Xbox setting>billing: it shows his subscription expires Nov 2018. He also confirm on Microsoft's website his subscription expires in Nov 2018. He did a manufacture reset of his system and wiped out his internal HD in the system, still this did not work. Had him clear his IP on the Xbox, again did not fix it. 

    I'm going to assume it Xbox Live at this point. Here is a link for status:

    https://support.xbox.com/en-IE/xbox-live-status

  • Azakius's avatar
    Azakius
    8 years ago

    Hope that's the case but I was having this issue before that server error occured.

    Seems official support don't really know what's going on right now!

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