Community ManagerHi there, @wilhud74
Unfortunately, we're not able to help with this through answers HQ. It would be best to contact an advisor again. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll give this another look. Thanks!
I have been informed that the account is not retrievable at all because once it was deleted, it somehow got put into rtbf mode which it some privacy thing requesting a users right to be forgotten and therefore your support staff have no means of recovering the account.
this is a horrible practice in my opinion. It gives no room for error at all. Your support staff can never recover an account if this is now the default whenever something gets deleted. I could understand if the request was made, but i never requested the rtbf.
if this were just a standard throwaway game then it might make sense, but when you have players who have spent 5 years building up a collection, it seems extremely short sighted to allow those accounts to be wiped completely from the game never to be brought back.
And to add insult to injury, the account is fully there, totally viewable and sitting in guild but with zero access possible from your support staff. Its very mind boggling that anyone in your staff thinks this is a good process to apply to deleted accounts.
im still holding out hope someone may be able to figure out a fix, but sadly i dont think there are any obi wan kenobis on staff at EA.
Ran across your post and was curious to know if you were ever able to recover your account. I had a similar problem yesterday and EA Help has told me that the account is unrecoverable yet it’s still in the guild. If you have had any luck getting your account back please let me know how.
