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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Re: Freezing / Crashing / Resets on older iOS devices

Hey there, everyone!

I really appreciate everyone reaching out here in the past week or so. With the recent update that dropped Legacy iOS devices on September 9th, it means that other devices - many that are listed here - are now minimum-spec devices. By nature of the game having higher system and hardware requirements, there may be additional stress on older hardware, such as the iPhone 5 series, iPad (4th Gen) and other iOS devices of that generation.

There are some things you can do to mitigate problems with freezing or crashing:

  • Close all background apps besides SWGOH.
  • Fully shut down your device for a minute or two before restarting it.
  • Turn off some background services, such as Bluetooth or location services, while playing.

I hope that helps!

Arrenai 🐱

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3 Replies

  • adammartin1972's avatar
    adammartin1972
    6 years ago

    Thanks for the confirmation.  I'll try what you said, but I have my doubts that it will help on a consistent basis.  It might just be the time to move on to a different game.  Thank you.

  • FeegiePanda's avatar
    FeegiePanda
    6 years ago

    Problems are still occurring even though swgoh is the only app active on my phone. 

    Going to give it one more chance and if its still the same,then i’ll have to quit

  • SuperStan2010's avatar
    SuperStan2010
    6 years ago

    So I have an IPad model MD329B/A and it cant update past ios 9.3.5 (13G36) so therefore I am unable to continue to play this game.

    I never linked the account to facebook and haven't linked it to another device. Is there any way i can do this now so that i dont lose everything that i had done before?

     Cheers

    Andy

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