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vxngr0og6u1l's avatar
vxngr0og6u1l
Seasoned Newcomer
5 days ago

Can't login to the webstore

When i try to enter the webstore is says i have to link my account. That i have to go in game, open settings, click connect and click EA connect.

Except, when i go in game, i am already linked and i cant unlink and link again.

What can i do so that i can enter the webstore again. I have tried on Android phone and tablet. My game is up to date and my DOB is december 1st 1983

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there. Have you confirmed you're trying to log in to the web store with the same account you're seeing in game?

  • vxngr0og6u1l's avatar
    vxngr0og6u1l
    Seasoned Newcomer
    4 days ago

    Yess! I have. I have more than 1 account and i have no issues on the other account. Just wit my main

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Are you using a Chrome browser? If not try that. Also, clear your cache/cookies.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    I'd like an advisor to confirm you're logging in with the same account you play with. Please use the in-game help to open a case so they can confirm this. They should be able to help with this issue in general. Since it's account related, we're very limited with the help we can provide here.

  • pony_x10923's avatar
    pony_x10923
    Rising Newcomer
    3 days ago

    The same thing happened to me two days ago, I try to talk to the help of the game, but they do not give me a solution. 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Have you confirmed you're logging in to the right account? You need to be using the same email that your game is linked to.

  • pony_x10923's avatar
    pony_x10923
    Rising Newcomer
    2 days ago

    Yes, obviously, I am with the same email, is there a place where I can see and corroborate that my email from the game is the same as from EA? 

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