When i try to enter the webstore is says i have to link my account. That i have to go in game, open settings, click connect and click EA connect.
Except, when i go in game, i am already linked and i cant unlink and link again.
What can i do so that i can enter the webstore again. I have tried on Android phone and tablet. My game is up to date and my DOB is december 1st 1983
Community ManagerHi there. Have you confirmed you're trying to log in to the web store with the same account you're seeing in game?
Yess! I have. I have more than 1 account and i have no issues on the other account. Just wit my main
Community ManagerAre you using a Chrome browser? If not try that. Also, clear your cache/cookies.
No, that didnt work unfortunatly
Community ManagerI'd like an advisor to confirm you're logging in with the same account you play with. Please use the in-game help to open a case so they can confirm this. They should be able to help with this issue in general. Since it's account related, we're very limited with the help we can provide here.
The same thing happened to me two days ago, I try to talk to the help of the game, but they do not give me a solution.
Community ManagerHave you confirmed you're logging in to the right account? You need to be using the same email that your game is linked to.
Yes, obviously, I am with the same email, is there a place where I can see and corroborate that my email from the game is the same as from EA?
Community ManagerPlease use the in-game help to open a case with an advisor so they can verify you're using the right account.
