Re: Game Keeps Crashing Every 5 Minutes
The new driver is actually even worse than the old one. Not only did the game still crash, but even if it didn't, the driver can't handle high graphics.
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53 Replies
Did you do the sound driver ? that is related to the crash being listed in your crash logs
It said the audio driver was downloaded along wih it.
And you still cant access the details in the reliability monitor ?
Press the Windows key and try typing
perfmon /report
does this work ok ?
This is the info i'm looking for , found a step guide looking at the very same sound driver IDT here
Well actually, I got my Intel Driver back.
I found sttray64.exe in the Reliability Monitor! Now how do I get rid of it?
It belongs to your sound driver sttray64.exe belongs to IDT Audio from IDT, its the system tray icon for your sound.
Uninstall the driver and disable sound totally and see if the game stops crashing, then go from there.
What do you mean uninstall the driver and disable sound totally. Should I get the one from HP again? How do I even disable sound?
I've just been able to play the game! It only crashed when I tried to adjust shadows. I guess even my driver can't handle that. Not sure what to do about sttray64.exe though.
Yes use HPs driver provided for windows 10 for the sound card , you may be best talking to HP so they can look into why the sttray64.exe is actually crashing
sound can be disabled in device manager per here
The game just crashed again. Do you want me to use just the HP sound card or both the driver and the sound one?
Also, what exactly should I try to disable in the device manager? The High Definition Audio Device? Also, is there any other information I should give to HP?
Disable any audio devices listed to see if that crash stops
HP will need the crash reports out of the reliability monitor
Found this thread if you want to adjust settings to see if it helps
So the Cyberlink Web Cam Virtual Driver and the High Definition Audio Device.
Would a screenshot be good?
Start with the sound driver and see if the crash reports for sttray64.exe stop occuring
I played the game for a few minutes on ultra graphics with the sound disabled, and it worked perfectly! So is the solution just to update to HP's audio driver?
It is best to use the HP driver and if issues see HP about it , only other thing is to adjust the sound quality as linked in my post below to see if it helps with sound enabled.
it mentions switch to 24 bit 96000 Hz audio
"Right click speaker icon in taskbar > Playback Devices > IDT High Definition Codec > Properties > Advanced > switch to 24 bit, 96000 Hz."
The sound and Video driver? If possible, I wouldn't like the video driver, as it impacts the graphics for many games.
Just the sound driver as that is what is giving you trouble
I installed HP's sound driver, and my computer didn't consider it a downgrade. I played the game, and it doesn't seem to just crash randomly, but adjusting shadow quality from high to low or vice versa while in game (not in character selection) causes the game to crash, but the new setting is still applied.
The adjust shadow crash is separate to the sound crash , if it is an issue ongoing apart from the once you adjust , see if here helps
Is is necessary to install the game again?
