Re: SWTOR Security Key

5 years of people hitting the same brick wall and people trying to help by posting the same things that don't work.

Yup, this is seriously ridiculous.  I can't believe how poorly managed this login system is.  I just thought of getting back into it but because I deleted the key app from my phone, I can't log in with my origin password or anything.  And their phone lines are still closed due to coronavirus.  So, what the heck are people supposed to do now? They should update/fix this system so that people can help themselves without having to make phone calls.  But hey...its EA....

@kmav 

Support is per https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message st present

If you know the account username and password you can try the auto removal per http://help.ea.com/en/article/swtor-security-key-faqs/

Thanks for the link to try to remove the security key. But I can't even get to the step where it says "Lost your Security Key".  I leave the key field blank and try to log in with the display name and my origin/ea password and it doesn't work...says "login failed".  I'm not sure what other password it could be since I thought the EA/Origin and SWTOR accounts were now merged.

I just checked both my display name and the password I am using...they are correct...I can log into EA/Origin's website just fine.  But for some reason, I keep getting log in failed on SWTOR.  This leaves me pretty much stuck...not sure what to try next since I can't reset password without the security key.  Does resetting the EA/Origin password and then trying that work?

@kmav 

Passwords are not linked so no 

if your password is wrong email to support is your only option at present

I don't get login failed. I get this message: If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service. My username and password work, but I'm still not getting the option to get a one time password.

I haven't played in years and this whole thing with a lost security key is making me want to just uninstall it and move on with my life. How is forcing me to make a call any more secure than sending an email or using my cell phone number which hasn't changed in a decade or more.

@DoctorGenius 

if you cannot remove the key per the lost key directions yourself the  support will need to remove the key from the account , to do that you will need to call them when the lines open on monday 

http://help.ea.com/en/article/swtor-security-key-faqs/