I don't get login failed. I get this message: If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service. My username and password work, but I'm still not getting the option to get a one time password.
I haven't played in years and this whole thing with a lost security key is making me want to just uninstall it and move on with my life. How is forcing me to make a call any more secure than sending an email or using my cell phone number which hasn't changed in a decade or more.
if you cannot remove the key per the lost key directions yourself the support will need to remove the key from the account , to do that you will need to call them when the lines open on monday
