Re: Swtor crashes in first loading screen

i followed the instructions but it continues saiying "only a single istance of this application can run" what do I have to do now?

solved but it continues freezing now on desktop, it freezes als with assassin's creed revelations and the force unleashed so i think it can be my computer

@thedarkthommy

Can you post a dxdiag per this link and see if anything appears that may help

@thedarkthommy

You can try repair, option should appear along side uninstalling C++

its near 10pm here so I myself may not be back for a day

here the dxdiag

@thedarkthommy

Try the latest driver version 382.53 (Italian) if you haven't already , failing that try rolling back to 378.92   (382.05 was a bad driver version for a lot of people)

The dxdiag is showing windows update failures but is likely not related to this issue. you can open a command prompt as administrator and run the following command

sfc /scannow

also there is crashing issue for some with creator , so right mouse click on the game shortcut and select properties then go to the compat tab and tick disable fullscreen optimizations.

Edit - as a unrelated to this issue, the dxdiag says your using a HD15 VGA cable , you should get a crisper image if you connect using a DVI-D cable to your Philips monitor.

i've done the scan, noone violation

i tryed the 2 drivers and the game continues freezing, i have the game installed in volume G: can this issue be caused by this? do i have to reinstall it in local disc C: in program x86???

@thedarkthommy

Drive installed shouldn't have an effect

Freezes are hard to pinpoint with no error reports, I have even seen malware cause game freezes so worth running something like malwarebytes just to be sure as well

given assassin's creed revelations and the force unleashed are freezing as well it is something more systemic than game file related me thinks

Edit - install this particular directx redist as well just to be sure about dx9 files and given the other games freezing also require a directx 9 video card

@thedarkthommy

Press the windows key and type reliability and open the reliability history and see what errors are being recorded recently

It appears from the dxdiag that windows update is having issues, if the reliability history is still showing issues with updates, it may be worth running an in place repair/upgrade

ISO can be sourced from this link ,  use the inplace repair detailed at this link , doing it this way no programs/data etc are lost.

game still  freezing

@thedarkthommy

Do the other games also freeze still ?

What is being listed in the reliability history ?

@thedarkthommy

Make the changes detailed in this link just to be certain

May need to test it isnt the video card itself, easiest way to do this for you is to enable the AMD video in your CPU and then disable then pull out or disable the Nvidia card.

Dont forget to plug the monitor into the motherboard instead of the nvidia card itself.

See if the freezes still occur using a different video card

i've already done it

but game still freezing

@thedarkthommy

I have noticed you have bitdefender installed , this has caused issues from time to time, and disabling doesnt work the only way to know for sure if bitdefender is causing issues is to actually uninstall it.

I am reaching the limit for remotely trying to ascertain what is going on here

so,do i have to uninstall bitdefender?

So I've got the same issue! D:

Crashes on 1st load

@Oethis

When did the game last work on your current set up? Your DxDiag looks fine from what I can see.

Any recent changes to your system or operating system?

Does the game client start after you press Play on the Launcher and then crash, or does it not load at all?