Re: Can't redeem a code on swtor.com
Swtor username ? can check when support come online in 11 hours
Forum Discussion
21 Replies
Cepherious
most find the linked ea account needs a password reset , you can try resetting the password on the ea account , if that doesn't help will have a response as mentioned in about 11 hours
I don't recal having my account linked with EA, i do have the game installed on steam tho.
every swtor account is linked to an ea account , usually try the email used when the swtor account was created
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hi,
I did try to reset the password but this did not work unfortunatly, i still have the same issue as previously mentioned.
Don't see any linked accounts on the ea.com account connection tab either, also not using chrome either.
support cant see an issue on the account , have you tried incognito mode on chrome or deleting the browser cache and cookies ?
if it persists reply to the email from support and see what they say.
they told me to call costumer support line so they can redeem the codes for me, but the phone number for UK support does not seem to be working when i try to call ...
you need to call during the listed open hours , think in about 4 hrs per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
did you try incognito mode or another browser first ?
Yes i tried firefox and cleared my cache and cookies oin microsoft edge, still no results. I will try to contact support again next hour or so.
Problem is the UK phone number does not work, i tried again and it says the phone number is not in use.
Can't you guys put in the codes for me if i give them in a in-game ticket or something ?
looking at the time stamp of your post they would still be closed had 30 minutes to open time
I also Can't redeem my cartel coins pre-paid code or subscribe apprently it gives me an error message
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
Any help would be much appreciated sorry if this is an easy fix.swtor account displayname ?
- @proxos666 Luckkeeper
is flagged to check the account with swtor support, response will be in about 8 hrs when support are online for the day
- @proxos666 tyvm friend!
apologies from support for not checking this when you called them
To fix the account You need to reset the password on the linked EA account luckkeeper00 that has been disabled, that account uses the same email used on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hey, just to be sure
I cannot redeem a new code i bought today because i used previous code on 1 of June this year, so apparently i cannot be a subscriber using new code after my subscription timed off, right. And i cannot use new code every month, right?
Account name Enbysesif the code you have is the Star Wars: the Old Republic - Digital Standard Edition that code can only ever be used once on an account
if that is the code you are best to call swtor support when the lines are open, so they can help further
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-messageif that isnt the code you purchased , then the code itself needs to be emailed into support@swtor.com, at present they have no email from you with the code
