Hi I have followed your steps and here is the information you asked for. I know I posted this a few weeks ago but I recently moved house and I'm only just getting chance to fix my sims problem. I did the 'fix game feature' on Origin and my game is still crashing after about a minute gameplay. When my game begins to crash my laptop becomes very warm underneath and starts making a wurring sound then the game will freeze and the spinning wheel will appear. But please find attached screen shots of the information you needed. Thank you very much!
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6 Replies
Thanks 🙂
Your Mac is getting hot because games use a lot of resources and demand a lot of power. The whirring sound is the fan ramping up to cool your Mac down so no heat damage is caused. Elevate your Mac and make sure air can circulate underneath.
Can you move your Sims 4 folder from Documents > Electronic Arts onto your Desktop then try playing your game again? It will be like new but don't worry, all your Saves etc. are in the folder you moved.
Hello again! Since yesterday whilst I was waiting for a reply from you I decided to uninstall Sims 4 and Origin and reinstall and still my problem persisted. I have since seen your reply and have moved the Sims 4 folder to my desktop. It's worked and the game is no longer crashing now my question is is how do I get my saved content working again? I can see my saves in the saved folder but when I start a game none of my content is there it is acting like a new game?
Thanks for all your help! I very much appreciate it!
Sam. 🙂
Since my last comment I went back into the Electronic Arts - Sims 4 folder and pasted my saves into the saved folder from the saves folder which I moved onto the desk top. Started the game up all my content was there an the crash happened. Do you think it could be something to so with the saves being bugged or something?
Yes. If it worked with a new clean game then crashed with your old saves then the problem is most likely with one or more saves. @crinrict's site is great for information on saves - http://sims4.crinrict.com/en/2014/09/save-games/
It may be that your save game has corrupted in which case there's not much you can do apart from start again ☹️
@Bluebellflora Heloooo again, I had a read up about saved info and managed to revert back to an older save before the corrupted one, I'm currently building a new house (what I wanted to do anyway) so not much lost and it seems to be working fine and it's been going for a few hours now.
Thank you sooooo very much for your kind help <3
Happy Simming!
Sam xx
Great! So pleased you can play again - enjoy :D
