Forum Discussion

Re: Cannot redeem SWTOR code purchased from ea store

@Snappish 

Swtor account displayname ? 

You can email the code into support@swtor.com and also email in the purchase email showing what was purchased

4 Replies

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @Snappish 

    The linked ea account has been disabled, and uses the same email used on the swtor account

    use this link (insert the swtor email address into that link) to reset the password then login on that EA account not the ea account your posting on now as Snappish

    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

    Support have left a note on your account to add gametime once the account is fixed

  • Snappish's avatar
    Snappish
    2 years ago

    @proxos666 

    Reset the password on the EA account for that email, and still in exactly the same situation. Code says already used, all attempts to purchase sub with any payment method fail.

    And yes, I tried all of the above in incognito.

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @Snappish 

    The linked ea account is still disabled 

    Double check the gmail email used on that swtor account samurye and be sure to enter that email into this link i would say you have entered the wrong email into that link

    As to that code it will always say used now, swtor support need to add the gametime manually but cant do that until the account issue is resolved

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