Re: So I Can't redownload Sims 4: Journey to Batuu
Product: The Sims 4
Platform:PlayStation 5
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54
What expansions, game packs, and stuff packs do you have installed? All packs except Menswear Kit. I’m currently unable to install Journey To Batuu
Steps: How can we find the bug ourselves? Look for Journey To Batuu in the PlayStation store, it’s no longer available
What happens when the bug occurs? I’m unable to download and install JTB on my PS5 because the pack is no longer in the PS store
What do you expect to see? Journey To Batuu pack to be added back to the PlayStation store so those of us who purchased can install it on PS5
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
Hi, I’m hoping someone can tell me why Journey To Batuu is no longer available in the PlayStation store. I purchased the pack 2/16/21, it’s installed on my PS4. I recently got a PS5 and installed my dlc packs but when loading my save it says “not all game data could be loaded. The save game references neighborhoods that have been uninstalled or otherwise are no longer available”. In game, all JTB items and world are gone. The main menu shows I own this pack but I’m unable to install on PS5 since it’s not in PS store and there’s nowhere to download it from. I called PlayStation support and the Rep confirmed that JTB is not available in the PS store but couldn’t tell me why or when it was removed. He found my purchase in transaction history and had me go to settings/ restore license and check that system software is up to date but nothing works. I’ve searched everywhere online and can’t find any news for why this pack was removed from PlayStation though It’s still available for purchase on XBox store. I’ve also been back and forth with EA Help, they asked me to send my email, PS ID and screenshots of my proof of purchase. I sent them several screenshots and I was told they’re invalid because they were taken with my mobile phone. Unfortunately I’m unable to send the screenshots from PC as mine is broken. Apologies for the long post and my frustration, I’ve been trying to resolve this for 2weeks. I paid for this pack and it’s disappointing to not be able to use it on PS5. Not sure why this pack was removed only from PlayStation store? Any help is much appreciated.
