Hello,
If you have bought the game in the last 24 hours, you can get a refund via the Origin Great Game Guarantee:
https://www.origin.com/en-gb/great-game-guarantee
Most of the people here on the Answer HQ forums do not work for EA, and so there isn't much we can do to help with your dissatisfaction with the game.
I'm sorry for this inconvenience,
Cody
