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angel_mcgilicud's avatar
angel_mcgilicud
10 years ago

Re: sims 4 updates verifying game files

This is what I did. 

Put your Saves, Tray and Mod folders and Option.ini file on your desktop (from Documents, Electronic Arts, Sims 4). Delete the rest of the The Sims 4 folder from your Documents > Electronic Arts folder. Then start the game, exit the game, and copy then paste your moved items back  and say yes to overwriting the files. Delete the Scratch subfolder from inside Saves. Then start the game again.  If you are still unable to start the game (which happened to me), go to your game icon (if in Origin, in "My Games"), right click and select "check for update".  It should reload the update and then it worked for me.

If you haven't played the game at all, you could probably skip moving the saves, tray, mod, and option.ini folders, and just uninstall the game, reinstall the game, and then check for updates.  Hope this helps.  If not let me know or if you need something explained more clearly.  Good luck!

5 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    i didnt play the game at all and i did i uninstalled and i installed the game again bu no luck can u tell me more about solving the problem 🙂 

  • angel_mcgilicud's avatar
    angel_mcgilicud
    10 years ago

    After you uninstalled and reinstalled, did you run the update and/or repair game again?  If that didn't fix it, have you tried temporarily turning your antivirus program and/or firewall off to see if it is causing problems with the game?    If it works with one or both turned off, then you know that's the problem.  I had this problem when I first started playing Sims 3. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    ill try that but excuse me i dont have the original window does that cause a problem ? :D
  • Anonymous's avatar
    Anonymous
    10 years ago
    thanks it workeeeeeeed but it didnt update and i need to download sims 4 get to work can you help how can i update it
  • angel_mcgilicud's avatar
    angel_mcgilicud
    10 years ago

    I am not certain I understand.  What do you mean by "i dont have the original window"?    If the game works now, then I'd say you probably have all the updates.  To check for updates, you go to your game library in Origin and right click on Sims 4 and select "check for updates", it will check to see if you are missing any updates and will update it for you. 

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