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Ekisjan1's avatar
Ekisjan1
2 years ago

Painting from reference corrupts

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.112.1030
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Let a Sim Paint from Reference. Let them finish the painting. Once done, save your game and exit. Restart the game and load your save The painting from reference is corrupt
What happens when the bug occurs? The painting from reference is corrupt or all black
What do you expect to see? The painting should show what was painted from refererence
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. 1.107.112.1030

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Sims 4 paint from reference corrupts.when game is reloaded after save

8 Replies

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  • Ekisjan1's avatar
    Ekisjan1
    12 months ago

    I have tested on both DX 11 and DX 9

    Removed the command line from the shortcut and had Direct X 9 selected in the Game Options. Makes no difference unfortunately.

    What is totally weird is that the texture it seems to use is cover art for some random packs and not the moment that was captured.

    I checked the screenshots folder and the correct picture displays.

    Thanks!

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @Ekisjan1 There is a known issue for photos going black with DX11 and there have been ongoing issues with it for awhile but I've not seen a corruption like on your pic being reported.

    Did you paint then with DX11 installed and then switched back and they were still black or did you also try painting with DX9 ?

    I did some testing and I can only duplicate it going black in DX11. Back to DX9 it's fine.
  • Ekisjan1's avatar
    Ekisjan1
    12 months ago

    I have done the test now with DX9 enabled, and made sure that the DX 11 command line is not on the shortcut

    You will see in the one screenshot, the painting is painted fine, it's a bowl of fruit

    The second shows the corrupted painting after exiting and choosing to save on Exit and reloading the save

    Now I have tested this with no mods whatsoever, as well as with mods. As well as with a new save/Sim, just cheated her a level 10 painting skill.  I have also asked another player to test for me, and she had the same issue of paintings turning black. And I have seen the same "Stuff pack" paint from reference on another post somewhere.  

    Same thing happens, and it definitely did not happen before the latest patch. I have done lots of paintings from reference in another save, that for obvious reasons, I do not want to go into and let those paintings corrupt.

    Sometimes it turns the painting black, other times it corrupts as can be seen in the screenshot, other times, it seems to be using stuff/game/expansion pack cover art, which I have no idea why it is doing that or even where it is referencing from as my screenshots folder is definitely only screenshots that I clear out on the regular


  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @Ekisjan1 I do see the pic turning black but only with Dx11 (as reported in the DX11 feedback thread) but I couldn't duplicate the texture issues you're having

    Did your friend have any texture issues and the black on both DX9 and DX11 ?
  • Ekisjan1's avatar
    Ekisjan1
    12 months ago
    @crinrict I am not sure if she checked on DX 9 and DX 11. Plus her game is currently crashing (edge scrolling thing) so she cannot test it at the moment.

    I am going to uninstall and reinstall to see if that alleviates it a bit
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hello all,

    If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

    If so, please send me a private message with a link to the file. Instructions can be found here: http://x.ea.com/74420

    Thanks!

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