Forum Discussion
4 Replies
This would be the first time it has ever tried to run on this Windows 10 machine (therefore it has never ran). I did not attempt to run it before packs were installed. The game (and Origin) installed on C:, I don't mess with the target install location that's selected by default.
EDIT:
I uninstalled the game through Origin and reinstalled it by downloading it through Origin (instead of through the physical copy). Didn't change anything. The Sims 4 will not run.- roberta59110 years agoHero (Retired)
Please post your computer's dxdiag - here is a like how to - dxdiag
DxDiag information:
***********************************Spoiler------------------
System Information
------------------
Time of this report: 5/19/2016, 22:21:09
Machine name: DELL-PC
Machine Id: {0C6F21B2-A84F-4FF8-9543-1B4243043738}
Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 14342) (14342.rs1_release.160506-1708)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E5520
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6040MB RAM
Page File: 4351MB used, 7833MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14342.1000 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: The file igdumd64.dll,igd10umd64.dll,igd10umd64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Input Tab: No problems found.---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5441
Native Mode: 1366 x 768(p) (59.997Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 9.17.10.4229
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 26-May-15 6:00:00 PM, 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B78E66-4266-11CF-1D63-9024B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0126
SubSys ID: 0x049A1028
Revision ID: 0x0009
Driver Strong Name: oem25.inf:5f63e534992ddd9e:iSNBM0:9.17.10.4229😛ci\ven_8086&dev_0126
Rank Of Driver: 00DE2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 34.7 GB
Total Space: 112.2 GB
File System: NTFS
Model: SSD2SC120G1CS1754D117-551Drive: D:
Model: HL-DT-ST DVD+-RW GT32N
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 173056 bytes--------------
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_049A1028&REV_B4\3&11583659&0&E5
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytesName: Mass Storage Controller
Device ID: PCI\VEN_1217&DEV_8331&SUBSYS_049A1028&REV_05\4&372C8798&0&02E5
Driver: n/aName: Broadcom NetXtreme 57xx Gigabit Controller
Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_049A1028&REV_10\4&1405A2CF&0&00E6
Driver: C:\WINDOWS\system32\DRIVERS\b57nd60a.sys, 17.02.0001.0000 (English), 5/7/2016 02:34:09, 452608 bytesName: Intel(R) HD Graphics 3000
Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09\3&11583659&0&10
Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 9.17.0010.4229 (English), 6/1/2015 21:00:18, 5384176 bytes
Driver: C:\WINDOWS\system32\igdumd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 12814752 bytes
Driver: C:\WINDOWS\system32\igd10umd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 13059896 bytes
Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:14, 1067696 bytes
Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:32, 584192 bytes
Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 3520000 bytes
Driver: C:\WINDOWS\system32\IccLibDll_x64.dll, 6/1/2015 21:00:14, 102912 bytes
Driver: C:\WINDOWS\system32\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
Driver: C:\WINDOWS\system32\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
Driver: C:\WINDOWS\SysWow64\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
Driver: C:\WINDOWS\SysWow64\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
Driver: C:\WINDOWS\system32\igdde64.dll, 6/1/2015 21:00:14, 110080 bytes
Driver: C:\WINDOWS\SysWow64\igdde32.dll, 6/1/2015 21:00:18, 90112 bytes
Driver: C:\WINDOWS\system32\iglhxs64.vp, 6/1/2015 19:46:58, 17082 bytes
Driver: C:\WINDOWS\system32\iglhxo64.vp, 6/1/2015 19:46:58, 59425 bytes
Driver: C:\WINDOWS\system32\iglhxc64.vp, 6/1/2015 19:46:56, 59230 bytes
Driver: C:\WINDOWS\system32\iglhxg64.vp, 6/1/2015 19:46:58, 59398 bytes
Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 6/1/2015 19:46:58, 58109 bytes
Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 6/1/2015 19:46:58, 59104 bytes
Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 6/1/2015 19:46:58, 58796 bytes
Driver: C:\WINDOWS\system32\iglhxa64.vp, 6/1/2015 19:46:56, 1074 bytes
Driver: C:\WINDOWS\system32\iglhxa64.cpa, 6/1/2015 19:46:56, 1981696 bytes
Driver: C:\WINDOWS\system32\iglhcp64.dll, 3.00.0001.0016 (English), 6/1/2015 21:01:14, 231312 bytes
Driver: C:\WINDOWS\system32\iglhsip64.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:16, 544552 bytes
Driver: C:\WINDOWS\SysWow64\igdumd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:16, 11223896 bytes
Driver: C:\WINDOWS\SysWow64\igfxdv32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 339456 bytes
Driver: C:\WINDOWS\SysWow64\igd10umd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 11352688 bytes
Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 3.00.0001.0015 (English), 6/1/2015 21:01:14, 194880 bytes
Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:12, 539312 bytes
Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0000.1340 (English), 6/1/2015 21:00:40, 290224 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:12, 957472 bytes
Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 551424 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:30, 3129856 bytes
Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0002.0000 (English), 6/1/2015 21:00:12, 197040 bytes
Driver: C:\WINDOWS\system32\hccutils.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 119296 bytes
Driver: C:\WINDOWS\system32\igfxsrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 72704 bytes
Driver: C:\WINDOWS\system32\igfxsrvc.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 523184 bytes
Driver: C:\WINDOWS\system32\igfxpph.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 393216 bytes
Driver: C:\WINDOWS\system32\igfxcpl.cpl, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 135680 bytes
Driver: C:\WINDOWS\system32\igfxdev.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:24, 451584 bytes
Driver: C:\WINDOWS\system32\igfxdo.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 151040 bytes
Driver: C:\WINDOWS\system32\igfxtray.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 183216 bytes
Driver: C:\WINDOWS\system32\hkcmd.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 411056 bytes
Driver: C:\WINDOWS\system32\igfxress.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 9016320 bytes
Driver: C:\WINDOWS\system32\igfxpers.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 453552 bytes
Driver: C:\WINDOWS\system32\igfxTMM.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:42, 418816 bytes
Driver: C:\WINDOWS\system32\gfxSrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 183808 bytes
Driver: C:\WINDOWS\system32\GfxUI.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:14, 5916080 bytes
Driver: C:\WINDOWS\system32\GfxUI.exe.config, 6/1/2015 19:45:12, 268 bytes
Driver: C:\WINDOWS\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2015 21:00:24, 18432 bytes
Driver: C:\WINDOWS\system32\igfxext.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 266152 bytes
Driver: C:\WINDOWS\system32\igfxexps.dll, 8.15.0010.4229 (English), 6/1/2015 21:01:10, 41288 bytes
Driver: C:\WINDOWS\SysWow64\igfxexps32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 33792 bytes
Driver: C:\WINDOWS\system32\igfxrara.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 444416 bytes
Driver: C:\WINDOWS\system32\igfxrchs.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 437248 bytes
Driver: C:\WINDOWS\system32\igfxrcht.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 437760 bytes
Driver: C:\WINDOWS\system32\igfxrdan.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 445952 bytes
Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrenu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 294912 bytes
Driver: C:\WINDOWS\system32\igfxresn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 448512 bytes
Driver: C:\WINDOWS\system32\igfxrfin.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrfra.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 448512 bytes
Driver: C:\WINDOWS\system32\igfxrheb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 444416 bytes
Driver: C:\WINDOWS\system32\igfxrhrv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrita.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 440832 bytes
Driver: C:\WINDOWS\system32\igfxrkor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 439808 bytes
Driver: C:\WINDOWS\system32\igfxrnld.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrnor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrplk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrptb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrptg.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrrom.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
Driver: C:\WINDOWS\system32\igfxrrus.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
Driver: C:\WINDOWS\system32\igfxrsky.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrslv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrsve.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrtha.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 445952 bytes
Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrell.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 449024 bytes
Driver: C:\WINDOWS\system32\igfxrhun.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\Gfxres.ar-SA.resources, 6/1/2015 19:45:08, 166170 bytes
Driver: C:\WINDOWS\system32\Gfxres.cs-CZ.resources, 6/1/2015 19:45:08, 142289 bytes
Driver: C:\WINDOWS\system32\Gfxres.da-DK.resources, 6/1/2015 19:45:08, 137141 bytes
Driver: C:\WINDOWS\system32\Gfxres.de-DE.resources, 6/1/2015 19:45:08, 147393 bytes
Driver: C:\WINDOWS\system32\Gfxres.el-GR.resources, 6/1/2015 19:45:08, 210106 bytes
Driver: C:\WINDOWS\system32\Gfxres.es-ES.resources, 6/1/2015 19:45:08, 147288 bytes
Driver: C:\WINDOWS\system32\Gfxres.en-US.resources, 6/1/2015 19:45:08, 132623 bytes
Driver: C:\WINDOWS\system32\Gfxres.fi-FI.resources, 6/1/2015 19:45:08, 142008 bytes
Driver: C:\WINDOWS\system32\Gfxres.fr-FR.resources, 6/1/2015 19:45:08, 145491 bytes
Driver: C:\WINDOWS\system32\Gfxres.he-IL.resources, 6/1/2015 19:45:08, 159008 bytes
Driver: C:\WINDOWS\system32\Gfxres.hr-HR.resources, 6/1/2015 19:45:08, 141049 bytes
Driver: C:\WINDOWS\system32\Gfxres.hu-HU.resources, 6/1/2015 19:45:08, 143932 bytes
Driver: C:\WINDOWS\system32\Gfxres.it-IT.resources, 6/1/2015 19:45:08, 149682 bytes
Driver: C:\WINDOWS\system32\Gfxres.ja-JP.resources, 6/1/2015 19:45:08, 163421 bytes
Driver: C:\WINDOWS\system32\Gfxres.ko-KR.resources, 6/1/2015 19:45:08, 148042 bytes
Driver: C:\WINDOWS\system32\Gfxres.nb-NO.resources, 6/1/2015 19:45:08, 137784 bytes
Driver: C:\WINDOWS\system32\Gfxres.nl-NL.resources, 6/1/2015 19:45:08, 144020 bytes
Driver: C:\WINDOWS\system32\Gfxres.pl-PL.resources, 6/1/2015 19:45:10, 142717 bytes
Driver: C:\WINDOWS\system32\Gfxres.pt-BR.resources, 6/1/2015 19:45:10, 144260 bytes
Driver: C:\WINDOWS\system32\Gfxres.pt-PT.resources, 6/1/2015 19:45:10, 142877 bytes
Driver: C:\WINDOWS\system32\Gfxres.ro-RO.resources, 6/1/2015 19:45:10, 146004 bytes
Driver: C:\WINDOWS\system32\Gfxres.ru-RU.resources, 6/1/2015 19:45:10, 194245 bytes
Driver: C:\WINDOWS\system32\Gfxres.sk-SK.resources, 6/1/2015 19:45:10, 141838 bytes
Driver: C:\WINDOWS\system32\Gfxres.sl-SI.resources, 6/1/2015 19:45:10, 137889 bytes
Driver: C:\WINDOWS\system32\Gfxres.sv-SE.resources, 6/1/2015 19:45:10, 142882 bytes
Driver: C:\WINDOWS\system32\Gfxres.th-TH.resources, 6/1/2015 19:45:10, 223664 bytes
Driver: C:\WINDOWS\system32\Gfxres.tr-TR.resources, 6/1/2015 19:45:10, 144645 bytes
Driver: C:\WINDOWS\system32\Gfxres.zh-CN.resources, 6/1/2015 19:45:10, 124650 bytes
Driver: C:\WINDOWS\system32\Gfxres.zh-TW.resources, 6/1/2015 19:45:10, 126300 bytes
Driver: C:\WINDOWS\system32\ig4icd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:24, 13037568 bytes
Driver: C:\WINDOWS\SysWow64\ig4icd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:30, 10820096 bytes
Driver: C:\WINDOWS\system32\igfxCoIn_v4229.dll, 1.02.0030.0000 (English), 6/1/2015 21:00:38, 124928 bytesName: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_049A1028&REV_04\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytesName: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_049A1028&REV_B4\3&11583659&0&E2
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytesName: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_049A1028&REV_09\3&11583659&0&00
Driver: n/aName: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_049A1028&REV_04\3&11583659&0&D0
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytesName: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_049A1028&REV_04\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 14608 bytesName: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_049A1028&REV_B4\3&11583659&0&E1
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytesName: Synaptics SMBus Driver
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_049A1028&REV_04\3&11583659&0&FB
Driver: C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys, 19.00.0009.0005 (English), 7/23/2015 08:47:27, 42696 bytes
Driver: C:\Program Files\Synaptics\SynTP\SynSmbDrv.ini, 7/23/2015 08:47:28, 6086 bytes
Driver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 8/17/2012 00:57:00, 1795952 bytesName: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_049A1028&REV_B4\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytesName: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_049A1028&REV_B4\3&11583659&0&E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytesName: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1217&DEV_8321&SUBSYS_049A1028&REV_05\4&372C8798&0&01E5
Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 275216 bytes
Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 183056 bytesName: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_049A1028&REV_04\3&11583659&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 9.00.0000.1287 (English), 1/23/2013 08:57:32, 64624 bytesName: Unibrain driver / OHCI Compatible Board
Device ID: PCI\VEN_1217&DEV_13F7&SUBSYS_049A1028&REV_05\4&372C8798&0&00E5
Driver: C:\WINDOWS\system32\DRIVERS\ubohci.sys, 6.00.0000.0000 (English), 10/5/2012 05:26:20, 132608 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UB1394.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:30, 187392 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UBSBM.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:40, 24064 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UBUMAPI.sys, 6.00.0000.0000 (English), 10/5/2012 00:57:02, 92160 bytesName: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_049A1028&REV_04\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 127248 bytesName: Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_049A1028&REV_04\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 81408 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 97280 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 340992 bytesName: Intel(R) Centrino(R) Advanced-N 6205
Device ID: PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1ACA5A9E&0&00E1
Driver: C:\WINDOWS\system32\DRIVERS\NETwew01.sys, 15.16.0000.0002 (English), 5/7/2016 02:33:54, 3343872 bytes
Driver: C:\WINDOWS\system32\DRIVERS\Netwfw01.dat, 5/7/2016 02:33:54, 8108584 bytes---------------
Diagnostics
---------------Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129098345592, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: chrome.exe
P2: 50.0.2661.102
P3: 10.0.14342.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER1 +++:
Fault bucket 126239313726, type 5
Event Name: NuiSpeechRecognitionCollection
Response: Not available
Cab Id: 0
Problem signature:
P1: en-US
P2: en-US
P3: 420
P4: 10.0.14342.1000
P5: KWS_R
P6: Windows.Desktop
P7: 0
P8:
P9:
P10:+++ WER2 +++:
Fault bucket , type 0
Event Name: NuiSpeechRecognitionCollection
Response: Not available
Cab Id: 0
Problem signature:
P1: en-US
P2: en-US
P3: 420
P4: 10.0.14342.1000
P5: KWS_R
P6: Windows.Desktop
P7: 0
P8:
P9:
P10:+++ WER3 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER4 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER5 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER6 +++:
Fault bucket 126294649308, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0+++ WER9 +++:
Fault bucket 126243512938, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
Cab Id: 0
Problem signature:
P1: 80073CF3
P2: 4
P3: 0
P4: NONE
P5: 10.0.14342.1000
P6: 401
P7:
P8:
P9:
P10:***********************************
I haven't tried to run The Sims 4 since creating this thread here. I don't know if this will tell you that.
- roberta59110 years agoHero (Retired)
The video system does not meet the minimum requirement of 128mb of video memory and your laptop has 32mb. Your computer has a 120gb ssd and no data drive. The small size of the system drive will be a continuing problem as that is too small for the Windows operating system. The video driver is not WHQL.
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