Forum Discussion

Re: Sims 4 will not launch from Origin on Windows 10

Did the game launch before the pack? Did you install the game in the default location? Did the game ever play? Did you install Origin to the default location?

4 Replies

  • This would be the first time it has ever tried to run on this Windows 10 machine (therefore it has never ran). I did not attempt to run it before packs were installed. The game (and Origin) installed on C:, I don't mess with the target install location that's selected by default. 

    EDIT:

    I uninstalled the game through Origin and reinstalled it by downloading it through Origin (instead of through the physical copy). Didn't change anything. The Sims 4 will not run.

  • DxDiag information:

    ***********************************

    Spoiler

    ------------------
    System Information
    ------------------
    Time of this report: 5/19/2016, 22:21:09
    Machine name: DELL-PC
    Machine Id: {0C6F21B2-A84F-4FF8-9543-1B4243043738}
    Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 14342) (14342.rs1_release.160506-1708)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Latitude E5520
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
    Memory: 6144MB RAM
    Available OS Memory: 6040MB RAM
    Page File: 4351MB used, 7833MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.14342.1000 64bit Unicode

     

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: The file igdumd64.dll,igd10umd64.dll,igd10umd64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

     

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 1664 MB
    Dedicated Memory: 32 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (40Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC5441
    Native Mode: 1366 x 768(p) (59.997Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
    Driver File Version: Unknown (Unknown)
    Driver Version: 9.17.10.4229
    DDI Version: 11.1
    Feature Levels: 10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 1.2
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Driver Attributes: Final Retail
    Driver Date/Size: 26-May-15 6:00:00 PM, 0 bytes
    WHQL Logo'd: No
    WHQL Date Stamp: None
    Device Identifier: {D7B78E66-4266-11CF-1D63-9024B7C2C435}
    Vendor ID: 0x8086
    Device ID: 0x0126
    SubSys ID: 0x049A1028
    Revision ID: 0x0009
    Driver Strong Name: oem25.inf:5f63e534992ddd9e:iSNBM0:9.17.10.4229😛ci\ven_8086&dev_0126
    Rank Of Driver: 00DE2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

     

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 34.7 GB
    Total Space: 112.2 GB
    File System: NTFS
    Model: SSD2SC120G1CS1754D117-551

    Drive: D:
    Model: HL-DT-ST DVD+-RW GT32N
    Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 173056 bytes

     

    --------------
    System Devices
    --------------
    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_049A1028&REV_B4\3&11583659&0&E5
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes

    Name: Mass Storage Controller
    Device ID: PCI\VEN_1217&DEV_8331&SUBSYS_049A1028&REV_05\4&372C8798&0&02E5
    Driver: n/a

    Name: Broadcom NetXtreme 57xx Gigabit Controller
    Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_049A1028&REV_10\4&1405A2CF&0&00E6
    Driver: C:\WINDOWS\system32\DRIVERS\b57nd60a.sys, 17.02.0001.0000 (English), 5/7/2016 02:34:09, 452608 bytes

    Name: Intel(R) HD Graphics 3000
    Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09\3&11583659&0&10
    Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 9.17.0010.4229 (English), 6/1/2015 21:00:18, 5384176 bytes
    Driver: C:\WINDOWS\system32\igdumd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 12814752 bytes
    Driver: C:\WINDOWS\system32\igd10umd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 13059896 bytes
    Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:14, 1067696 bytes
    Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:32, 584192 bytes
    Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 3520000 bytes
    Driver: C:\WINDOWS\system32\IccLibDll_x64.dll, 6/1/2015 21:00:14, 102912 bytes
    Driver: C:\WINDOWS\system32\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
    Driver: C:\WINDOWS\system32\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
    Driver: C:\WINDOWS\SysWow64\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
    Driver: C:\WINDOWS\SysWow64\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
    Driver: C:\WINDOWS\system32\igdde64.dll, 6/1/2015 21:00:14, 110080 bytes
    Driver: C:\WINDOWS\SysWow64\igdde32.dll, 6/1/2015 21:00:18, 90112 bytes
    Driver: C:\WINDOWS\system32\iglhxs64.vp, 6/1/2015 19:46:58, 17082 bytes
    Driver: C:\WINDOWS\system32\iglhxo64.vp, 6/1/2015 19:46:58, 59425 bytes
    Driver: C:\WINDOWS\system32\iglhxc64.vp, 6/1/2015 19:46:56, 59230 bytes
    Driver: C:\WINDOWS\system32\iglhxg64.vp, 6/1/2015 19:46:58, 59398 bytes
    Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 6/1/2015 19:46:58, 58109 bytes
    Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 6/1/2015 19:46:58, 59104 bytes
    Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 6/1/2015 19:46:58, 58796 bytes
    Driver: C:\WINDOWS\system32\iglhxa64.vp, 6/1/2015 19:46:56, 1074 bytes
    Driver: C:\WINDOWS\system32\iglhxa64.cpa, 6/1/2015 19:46:56, 1981696 bytes
    Driver: C:\WINDOWS\system32\iglhcp64.dll, 3.00.0001.0016 (English), 6/1/2015 21:01:14, 231312 bytes
    Driver: C:\WINDOWS\system32\iglhsip64.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:16, 544552 bytes
    Driver: C:\WINDOWS\SysWow64\igdumd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:16, 11223896 bytes
    Driver: C:\WINDOWS\SysWow64\igfxdv32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 339456 bytes
    Driver: C:\WINDOWS\SysWow64\igd10umd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 11352688 bytes
    Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 3.00.0001.0015 (English), 6/1/2015 21:01:14, 194880 bytes
    Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:12, 539312 bytes
    Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0000.1340 (English), 6/1/2015 21:00:40, 290224 bytes
    Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:12, 957472 bytes
    Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 551424 bytes
    Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:30, 3129856 bytes
    Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0002.0000 (English), 6/1/2015 21:00:12, 197040 bytes
    Driver: C:\WINDOWS\system32\hccutils.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 119296 bytes
    Driver: C:\WINDOWS\system32\igfxsrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 72704 bytes
    Driver: C:\WINDOWS\system32\igfxsrvc.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 523184 bytes
    Driver: C:\WINDOWS\system32\igfxpph.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 393216 bytes
    Driver: C:\WINDOWS\system32\igfxcpl.cpl, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 135680 bytes
    Driver: C:\WINDOWS\system32\igfxdev.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:24, 451584 bytes
    Driver: C:\WINDOWS\system32\igfxdo.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 151040 bytes
    Driver: C:\WINDOWS\system32\igfxtray.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 183216 bytes
    Driver: C:\WINDOWS\system32\hkcmd.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 411056 bytes
    Driver: C:\WINDOWS\system32\igfxress.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 9016320 bytes
    Driver: C:\WINDOWS\system32\igfxpers.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 453552 bytes
    Driver: C:\WINDOWS\system32\igfxTMM.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:42, 418816 bytes
    Driver: C:\WINDOWS\system32\gfxSrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 183808 bytes
    Driver: C:\WINDOWS\system32\GfxUI.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:14, 5916080 bytes
    Driver: C:\WINDOWS\system32\GfxUI.exe.config, 6/1/2015 19:45:12, 268 bytes
    Driver: C:\WINDOWS\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2015 21:00:24, 18432 bytes
    Driver: C:\WINDOWS\system32\igfxext.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 266152 bytes
    Driver: C:\WINDOWS\system32\igfxexps.dll, 8.15.0010.4229 (English), 6/1/2015 21:01:10, 41288 bytes
    Driver: C:\WINDOWS\SysWow64\igfxexps32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 33792 bytes
    Driver: C:\WINDOWS\system32\igfxrara.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 444416 bytes
    Driver: C:\WINDOWS\system32\igfxrchs.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 437248 bytes
    Driver: C:\WINDOWS\system32\igfxrcht.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 437760 bytes
    Driver: C:\WINDOWS\system32\igfxrdan.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 445952 bytes
    Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrenu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 294912 bytes
    Driver: C:\WINDOWS\system32\igfxresn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 448512 bytes
    Driver: C:\WINDOWS\system32\igfxrfin.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
    Driver: C:\WINDOWS\system32\igfxrfra.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 448512 bytes
    Driver: C:\WINDOWS\system32\igfxrheb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 444416 bytes
    Driver: C:\WINDOWS\system32\igfxrhrv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrita.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 440832 bytes
    Driver: C:\WINDOWS\system32\igfxrkor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 439808 bytes
    Driver: C:\WINDOWS\system32\igfxrnld.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrnor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
    Driver: C:\WINDOWS\system32\igfxrplk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrptb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 446464 bytes
    Driver: C:\WINDOWS\system32\igfxrptg.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrrom.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
    Driver: C:\WINDOWS\system32\igfxrrus.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
    Driver: C:\WINDOWS\system32\igfxrsky.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 447488 bytes
    Driver: C:\WINDOWS\system32\igfxrslv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
    Driver: C:\WINDOWS\system32\igfxrsve.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
    Driver: C:\WINDOWS\system32\igfxrtha.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 445952 bytes
    Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
    Driver: C:\WINDOWS\system32\igfxrell.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 449024 bytes
    Driver: C:\WINDOWS\system32\igfxrhun.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 446976 bytes
    Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
    Driver: C:\WINDOWS\system32\Gfxres.ar-SA.resources, 6/1/2015 19:45:08, 166170 bytes
    Driver: C:\WINDOWS\system32\Gfxres.cs-CZ.resources, 6/1/2015 19:45:08, 142289 bytes
    Driver: C:\WINDOWS\system32\Gfxres.da-DK.resources, 6/1/2015 19:45:08, 137141 bytes
    Driver: C:\WINDOWS\system32\Gfxres.de-DE.resources, 6/1/2015 19:45:08, 147393 bytes
    Driver: C:\WINDOWS\system32\Gfxres.el-GR.resources, 6/1/2015 19:45:08, 210106 bytes
    Driver: C:\WINDOWS\system32\Gfxres.es-ES.resources, 6/1/2015 19:45:08, 147288 bytes
    Driver: C:\WINDOWS\system32\Gfxres.en-US.resources, 6/1/2015 19:45:08, 132623 bytes
    Driver: C:\WINDOWS\system32\Gfxres.fi-FI.resources, 6/1/2015 19:45:08, 142008 bytes
    Driver: C:\WINDOWS\system32\Gfxres.fr-FR.resources, 6/1/2015 19:45:08, 145491 bytes
    Driver: C:\WINDOWS\system32\Gfxres.he-IL.resources, 6/1/2015 19:45:08, 159008 bytes
    Driver: C:\WINDOWS\system32\Gfxres.hr-HR.resources, 6/1/2015 19:45:08, 141049 bytes
    Driver: C:\WINDOWS\system32\Gfxres.hu-HU.resources, 6/1/2015 19:45:08, 143932 bytes
    Driver: C:\WINDOWS\system32\Gfxres.it-IT.resources, 6/1/2015 19:45:08, 149682 bytes
    Driver: C:\WINDOWS\system32\Gfxres.ja-JP.resources, 6/1/2015 19:45:08, 163421 bytes
    Driver: C:\WINDOWS\system32\Gfxres.ko-KR.resources, 6/1/2015 19:45:08, 148042 bytes
    Driver: C:\WINDOWS\system32\Gfxres.nb-NO.resources, 6/1/2015 19:45:08, 137784 bytes
    Driver: C:\WINDOWS\system32\Gfxres.nl-NL.resources, 6/1/2015 19:45:08, 144020 bytes
    Driver: C:\WINDOWS\system32\Gfxres.pl-PL.resources, 6/1/2015 19:45:10, 142717 bytes
    Driver: C:\WINDOWS\system32\Gfxres.pt-BR.resources, 6/1/2015 19:45:10, 144260 bytes
    Driver: C:\WINDOWS\system32\Gfxres.pt-PT.resources, 6/1/2015 19:45:10, 142877 bytes
    Driver: C:\WINDOWS\system32\Gfxres.ro-RO.resources, 6/1/2015 19:45:10, 146004 bytes
    Driver: C:\WINDOWS\system32\Gfxres.ru-RU.resources, 6/1/2015 19:45:10, 194245 bytes
    Driver: C:\WINDOWS\system32\Gfxres.sk-SK.resources, 6/1/2015 19:45:10, 141838 bytes
    Driver: C:\WINDOWS\system32\Gfxres.sl-SI.resources, 6/1/2015 19:45:10, 137889 bytes
    Driver: C:\WINDOWS\system32\Gfxres.sv-SE.resources, 6/1/2015 19:45:10, 142882 bytes
    Driver: C:\WINDOWS\system32\Gfxres.th-TH.resources, 6/1/2015 19:45:10, 223664 bytes
    Driver: C:\WINDOWS\system32\Gfxres.tr-TR.resources, 6/1/2015 19:45:10, 144645 bytes
    Driver: C:\WINDOWS\system32\Gfxres.zh-CN.resources, 6/1/2015 19:45:10, 124650 bytes
    Driver: C:\WINDOWS\system32\Gfxres.zh-TW.resources, 6/1/2015 19:45:10, 126300 bytes
    Driver: C:\WINDOWS\system32\ig4icd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:24, 13037568 bytes
    Driver: C:\WINDOWS\SysWow64\ig4icd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:30, 10820096 bytes
    Driver: C:\WINDOWS\system32\igfxCoIn_v4229.dll, 1.02.0030.0000 (English), 6/1/2015 21:00:38, 124928 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_049A1028&REV_04\3&11583659&0&E8
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_049A1028&REV_B4\3&11583659&0&E2
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes

    Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
    Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_049A1028&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_049A1028&REV_04\3&11583659&0&D0
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytes

    Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
    Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_049A1028&REV_04\3&11583659&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 14608 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
    Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_049A1028&REV_B4\3&11583659&0&E1
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes

    Name: Synaptics SMBus Driver
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_049A1028&REV_04\3&11583659&0&FB
    Driver: C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys, 19.00.0009.0005 (English), 7/23/2015 08:47:27, 42696 bytes
    Driver: C:\Program Files\Synaptics\SynTP\SynSmbDrv.ini, 7/23/2015 08:47:28, 6086 bytes
    Driver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 8/17/2012 00:57:00, 1795952 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_049A1028&REV_B4\3&11583659&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
    Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_049A1028&REV_B4\3&11583659&0&E6
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes

    Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1217&DEV_8321&SUBSYS_049A1028&REV_05\4&372C8798&0&01E5
    Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 275216 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 183056 bytes

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_049A1028&REV_04\3&11583659&0&B0
    Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 9.00.0000.1287 (English), 1/23/2013 08:57:32, 64624 bytes

    Name: Unibrain driver / OHCI Compatible Board
    Device ID: PCI\VEN_1217&DEV_13F7&SUBSYS_049A1028&REV_05\4&372C8798&0&00E5
    Driver: C:\WINDOWS\system32\DRIVERS\ubohci.sys, 6.00.0000.0000 (English), 10/5/2012 05:26:20, 132608 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\UB1394.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:30, 187392 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\UBSBM.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:40, 24064 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\UBUMAPI.sys, 6.00.0000.0000 (English), 10/5/2012 00:57:02, 92160 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
    Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_049A1028&REV_04\3&11583659&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 127248 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_049A1028&REV_04\3&11583659&0&D8
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 81408 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 97280 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 340992 bytes

    Name: Intel(R) Centrino(R) Advanced-N 6205
    Device ID: PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1ACA5A9E&0&00E1
    Driver: C:\WINDOWS\system32\DRIVERS\NETwew01.sys, 15.16.0000.0002 (English), 5/7/2016 02:33:54, 3343872 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\Netwfw01.dat, 5/7/2016 02:33:54, 8108584 bytes

     

    ---------------
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 129098345592, type 5
    Event Name: RADAR_PRE_LEAK_WOW64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: chrome.exe
    P2: 50.0.2661.102
    P3: 10.0.14342.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    +++ WER1 +++:
    Fault bucket 126239313726, type 5
    Event Name: NuiSpeechRecognitionCollection
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: en-US
    P2: en-US
    P3: 420
    P4: 10.0.14342.1000
    P5: KWS_R
    P6: Windows.Desktop
    P7: 0
    P8:
    P9:
    P10:

    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: NuiSpeechRecognitionCollection
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: en-US
    P2: en-US
    P3: 420
    P4: 10.0.14342.1000
    P5: KWS_R
    P6: Windows.Desktop
    P7: 0
    P8:
    P9:
    P10:

    +++ WER3 +++:
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: USB\VID_1004&PID_633E&REV_0310
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    +++ WER4 +++:
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: USB\VID_1004&PID_633E&REV_0310
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: USB\VID_1004&PID_633E&REV_0310
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    +++ WER6 +++:
    Fault bucket 126294649308, type 5
    Event Name: WindowsUpdateFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.14342.1000
    P2: 80073cf3
    P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
    P4: Install
    P5: 1
    P6: 0
    P7: 0
    P8: taskhostw.exe
    P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
    P10: 0

    +++ WER7 +++:
    Fault bucket , type 0
    Event Name: WindowsUpdateFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.14342.1000
    P2: 80073cf3
    P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
    P4: Install
    P5: 1
    P6: 0
    P7: 0
    P8: taskhostw.exe
    P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
    P10: 0

    +++ WER8 +++:
    Fault bucket , type 0
    Event Name: WindowsUpdateFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.14342.1000
    P2: 80073cf3
    P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
    P4: Install
    P5: 1
    P6: 0
    P7: 0
    P8: taskhostw.exe
    P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
    P10: 0

    +++ WER9 +++:
    Fault bucket 126243512938, type 5
    Event Name: AppxDeploymentFailureBlue
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 80073CF3
    P2: 4
    P3: 0
    P4: NONE
    P5: 10.0.14342.1000
    P6: 401
    P7:
    P8:
    P9:
    P10:

    ***********************************

    I haven't tried to run The Sims 4 since creating this thread here. I don't know if this will tell you that.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    10 years ago

    The video system does not meet the minimum requirement of 128mb of video memory and your laptop has 32mb. Your computer has a 120gb ssd and no data drive. The small size of the system drive will be a continuing problem as that is too small for the Windows operating system. The video driver is not WHQL.