Forum Discussion

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
8 years ago

Re: Sims Crashing And Freezing during gameplay

Please post a DxDiag:

2 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Spoiler
    ------------------
    System Information
    ------------------
    Time of this report: 11/26/2017, 19:18:28
           Machine name: PC10
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
               Language: English (Regional Setting: English)
    System Manufacturer: MSI
           System Model: MS-7721
                   BIOS: BIOS Date: 01/15/13 16:20:25 Ver: 04.06.05
              Processor: AMD A4-5300 APU with Radeon(tm) HD Graphics     (2 CPUs), ~3.4GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4050MB RAM
              Page File: 2167MB used, 5930MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 6570
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x6759)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_6759&SUBSYS_23081787&REV_00
         Display Memory: 3808 MB
       Dedicated Memory: 2039 MB
          Shared Memory: 1768 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: Philips 196VL
             Monitor Id: PHLC07F
            Native Mode: 1366 x 768(p) (59.790Hz)
            Output Type: HD15
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1280 (English)
         Driver Version: 14.100.0.0
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 4/18/2014 10:42:54, 1343272 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71EE2-2419-11CF-3771-0203BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6759
              SubSys ID: 0x23081787
            Revision ID: 0x0000
     Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:14.100.0.0😛ci\ven_1002&dev_6759
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers (3- USB Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: USB\VID_1B3F&PID_2008&REV_0100&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 7/14/2009 08:06:32, 109568 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (3- USB Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/14/2009 08:06:32, 109568 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

                Description: Microphone (DroidCam Virtual Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: droidcam.sys
             Driver Version: 1.00.0000.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/24/2015 13:35:08, 33592 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

                Description: Microphone (2- DroidCam Virtual Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: droidcam.sys
             Driver Version: 1.00.0000.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/24/2015 13:35:08, 33592 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: USB Audio Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B3F, 0x2008
            FF Driver: n/a

          Device Name: Wireless Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x248A, 0x8366
            FF Driver: n/a

          Device Name: Wireless Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x248A, 0x8366
            FF Driver: n/a

          Device Name: Wireless Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x248A, 0x8366
            FF Driver: n/a

          Device Name: Monect Hid Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0xBEEF, 0xFEED
            FF Driver: n/a

          Device Name: Monect Hid Device
             Attached: 1
        Controller ID: 0x11
    Vendor/Product ID: 0xBEEF, 0xFEED
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1022, 0x7807
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x248A, 0x8366
    | | Location: Port_#0002.Hub_#0003
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    | |
    | +-+ HID-compliant device
    | | | Vendor/Product ID: 0x248A, 0x8366
    | | | Matching Device ID: hid_device
    | | |
    | +-+ HID-compliant device
    | | | Vendor/Product ID: 0x248A, 0x8366
    | | | Matching Device ID: hid_device
    | | |
    | +-+ HID-compliant consumer control device
    | | | Vendor/Product ID: 0x248A, 0x8366
    | | | Matching Device ID: hid_device_up:000c_u:0001
    | | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x248A, 0x8366
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0xBEEF, 0xFEED
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | OEMData: 23 00 88 11 10 00 00 00
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0xBEEF, 0xFEED
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | OEMData: 23 00 88 11 10 00 00 00
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 22.2 GB
    Total Space: 79.9 GB
    File System: NTFS
          Model: Hitachi HDS721050CLA660 SATA Disk Device

          Drive: D:
     Free Space: 112.9 GB
    Total Space: 190.0 GB
    File System: NTFS
          Model: Hitachi HDS721050CLA660 SATA Disk Device

          Drive: E:
     Free Space: 20.1 GB
    Total Space: 206.9 GB
    File System: NTFS
          Model: Hitachi HDS721050CLA660 SATA Disk Device

    --------------
    System Devices
    --------------
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&B0
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
       Driver: n/a

         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_77211462&REV_11\3&267A616A&0&A3
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&98
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_D7211462&REV_01\3&267A616A&0&A2
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&90
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
       Driver: n/a

         Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_77211462&REV_14\3&267A616A&0&A0
       Driver: n/a

         Name: AMD SATA Controller
    Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_77211462&REV_40\3&267A616A&0&88
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_77211462&REV_11\3&267A616A&0&A5
       Driver: n/a

         Name: AMD IOMMUv2 Driver(TN)
    Device ID: PCI\VEN_1022&DEV_1419&SUBSYS_14191022&REV_00\3&267A616A&0&02
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&B2
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_77211462&REV_00\3&267A616A&0&20
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&9A
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1412&SUBSYS_77211462&REV_00\3&267A616A&0&10
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901787&REV_00\4&258D69F9&0&0110
       Driver: n/a

         Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_77211462&REV_06\4&383E685E&0&0020
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&92
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101022&REV_00\3&267A616A&0&00
       Driver: n/a

         Name: AMD Radeon HD 6570
    Device ID: PCI\VEN_1002&DEV_6759&SUBSYS_23081787&REV_00\4&258D69F9&0&0010
       Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

    Audio Capture Sources:
    Microphone (3- USB Audio Device,0x00200000,0,0,qcap.dll,6.06.7600.16385
    Microphone (2- DroidCam Virtual,0x00200000,0,0,qcap.dll,6.06.7600.16385
    Microphone (DroidCam Virtual Au,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

    WDM Streaming Capture Devices:
    DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    DroidCam Audio,0x00200000,2,2,ksproxy.ax,6.01.7600.16385
    DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    DroidCam Audio,0x00200000,2,2,ksproxy.ax,6.01.7600.16385
    USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7600.16385

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

    Video Capture Sources:
    DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    DroidCam Source 1,0x00600000,0,1,DroidCam.dll,
    DroidCam Source 2,0x00200000,0,1,DroidCamFilter.ax,
    DroidCam Source Mini (240p),0x00200000,0,1,DroidCamFilter240p.ax,

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    WDM Streaming TV Tuners:
    DroidCam Source 3,0x00000000,0,0,,
    DroidCam Source 3,0x00000000,0,0,,

    WDM Streaming Crossbars:
    DroidCam Source 3,0x00000000,0,0,,
    DroidCam Source 3,0x00000000,0,0,,

    WDM Streaming TV Audio:
    DroidCam Source 3,0x00000000,0,0,,
    DroidCam Source 3,0x00000000,0,0,,

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Audio Renderers:
    Speakers (3- USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Speakers (3- USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

    this is my DXdiag

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    As you probably noticed there is not enough room in a message for the entire DxDiag.

    In the future please follow the instructions on how to attach a file.

    However there was enough of it that I can see that your Graphics drivers are years out of date. Please visit AMD an get the latest drivers. This will probably fix your problem. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,847 PostsLatest Activity: 13 minutes ago