Forum Discussion

KayyyyyyBabyyyy's avatar
KayyyyyyBabyyyy
Seasoned Newcomer
2 months ago
Solved

Unrecognized graphics card and laggy game

Hi im currently having the same issue now and im not sure why, when i first joined my game i noticed it was extremely laggy and at the time i didnt install any new mods so can you please help mee!!

hardware
lag

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    KayyyyyyBabyyyy​  I've split your post into its own thread, as the other thread was quite old.

    Please go into Documents > Electronic Arts > The Sims 4, open Config.log, copy the first 40 or so lines (stop when you get to Options), and paste them into a reply here.  You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • KayyyyyyBabyyyy's avatar
    KayyyyyyBabyyyy
    Seasoned Newcomer
    2 months ago

    === Application info ===
    Name:            Sims4
    Version:         1.115.216.1030
    Build:           Release DX9 64-bit
    === Rating info ===
    GPU: 1 GPU Memory: 4 CPU: 1 RAM: 4 CPU Speed: 1600 Threading: 3
    Adjusted CPU: 2200 RAM: 8018 Adjusted RAM: 7506 Cores: 4
    === Machine info ===
    OS version:      Windows 10 10.0.19045
    OS prod type:    
    OS major ver:    10
    OS minor ver:    0
    OS SP major ver: 
    OS SP minor ver: 
    OS is 64Bit:     1
    CPU:             GenuineIntel
        Brand:       Intel(R) Pentium(R) CPU  N3710  @ 1.60GHz
        Family:      6
        Model:       12
        Cores:       4
        HT:          0
        x64:         1
    Memory:          8018MB
    Free memory:     1909MB
    VA space:        134217728MB
    User:            
    Computer:        
    === Graphics device info ===
    Number:          0
    Name (driver):   Intel(R) HD Graphics
    Name (database): Intel(R) Cherryview Ultrabook [Found: 1, Supported: 0]
    Vendor:          Intel
    Chipset:         Vendor: 8086, Device: 22b1, Board: 8205103c, Chipset: 0035
    Driver:          igdumdim64.dll, Version: 20.19.15.4835, GUID: D7B78E66-61F1-11CF-6F61-0AA289C2D935
    Driver version:  4835
    Monitor:         \\.\DISPLAY1
    Texture memory:  1002MB
    Vertex program:  3.0
    Pixel program:   3.0
    Hardware TnL:    1
    Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    KayyyyyyBabyyyy​  Your computer's graphics chip is in fact in the database; the issue is it's unsupported because it's too weak to run Sims 4 well.  There isn't much you can do about it, although it could help some to restart your computer immediately before you want to play, and to close all other background apps.  The more resources the system is using for other tasks, the less it has for Sims 4.  This won't help the graphics chip much but can help the processor, and a lot of lag is due to an overwhelmed processor.

    The other thing you can do is install the newest graphics driver available for your chip:

    https://www.intel.com/content/www/us/en/products/sku/91830/intel-pentium-processor-n3710-2m-cache-up-to-2-56-ghz/downloads.html

    If you get an error about no compatible hardware found, try this workaround:

    https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

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